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Insurance Case Manager Jobs in Spokane, WA (NOW HIRING)

AHG MASTER

$21 - $23/hr

We are looking for a motivated individual to fulfill our Case Manager position in Mead, WA Position ... Vision insurance

genex

Vocational Case Manager

Spokane, WA · On-site

$20.25 - $24.50/hr

Completes insurance carrier reports on a monthly (or as required) basis, as well as other necessary paperwork for the insurance company, state, or other regulatory bodies. Coordinates case management ...

Aim Community Services

FCS CASE MANAGER

Spokane, WA · On-site

$20 - $25/hr

Health insurance * Vision insurance Provides direct support to clients seeking housing stability ... Case Management Duties · Maintain accurate, up-to-date, and confidential client records and case ...

Kalispel

Case Manager - South

Airway Heights, WA · On-site

$20.25 - $26/hr

Case manager will access client's needs and then connect them with the necessary community ... insurance. * Must have or be able to obtain HIV Aids Training and a current CPR and First Aid ...

Enlyte

Medical Field Case Manager

Spokane, WA · On-site

$90K - $98K/yr

As a Field Case Manager, you will work closely with treating physicians/providers, employers ... and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a ...

Dungarvin

Supportive Housing Case Manager

Spokane, WA · On-site

$23 - $25.65/hr

Our Housing team is responsible for providing case management services and life skill development ... Life Insurance for eligible employees * 401 K plan with up to 3% employer match for eligible ...

Dungarvin

Supportive Housing Case Manager

Spokane, WA

$23 - $25.65/hr

Our Housing team is responsible for providing case management services and life skill development ... Life Insurance for eligible employees * 401 K plan with up to 3% employer match for eligible ...

Dungarvin

Supportive Housing Case Manager

Spokane, WA · On-site

$23 - $25.65/hr

Our Housing team is responsible for providing case management services and life skill development ... Life Insurance for eligible employees * 401 K plan with up to 3% employer match for eligible ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Spokane, WA

Insurance Case Manager information

See Spokane, WA salary details

$32.9K

$51.4K

$74.8K

How much do insurance case manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for insurance case manager in Spokane, WA is $51,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $59,700.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
More about Insurance Case Manager jobs

What job categories do people searching Insurance Case Manager jobs in Spokane, WA look for?

The top searched job categories for Insurance Case Manager jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Insurance Case Manager jobs?

Cities near Spokane, WA with the most Insurance Case Manager job openings:

Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

HOC Case Manager

Catholic Charities of Spokane Inc

Spokane, WA • On-site

$23.50 - $24.19/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 23 days ago

Job description

WE OFFER EXCELLENT BENEFITS:

  • FREE Employee Medical Insurance
  • FREE Employee Dental Insurance
  • FREE Employee Vision Insurance
  • Sick leave (8 hours of paid sick leave per month)
  • Vacation (Minimum of 2 weeks paid vacation)
  • Discounted health memberships
  • Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
  • FREE Long-Term Disability Insurance
  • FREE Life Insurance
  • 13 Paid Holidays


Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.


CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law


Job Summary

This position is responsible for assisting individuals enrolled in HOC’s Supportive Services program in obtaining and maintaining permanent, stable housing. 


Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

  1. Develop client centered housing stability plans for caseload and work closely with those individuals to facilitate movement into permanent, stable housing, utilizing housing first principles and progressive engagement.
  1. Complete relevant assessments according to funder/contractual guidelines. 
  2. Facilitate connections to appropriate community resources by developing and maintaining good community partnerships and up to date knowledge of resources for individuals experiencing homelessness.
    1. Specifically, provide resources on landlord vacancies and work directly with clients to mitigate evictions, poor credit and criminal histories. 
  1. Connect clients with vocational services, SSI/SSDI and public benefits, where applicable. 
  1. Fill in for respite staff as needed to support client care and program operations.
  1. Provide FCS case management support, including assessments, service coordination, referrals, documentation, and billing.
  1. Support the RC Program by enrolling clients in the program and assisting them in achieving employment readiness goals through skills assessment, employment-focused mentoring, job search support, resume and interview preparation, and referrals to vocational training programs and employment opportunities.
  1. Maintain consistent client engagement by actively seeking out assigned clients, initiating contact within the shelter and program spaces, and using progressive engagement strategies to meet required client engagement expectations.
  1. Maintain legible and complete client files according to funder requirements. Ensure client data in HMIS is current, accurate and entered in real time. 
  1. Complete monthly reviews of data relevant to the project and provide updates to direct supervisor.
  1. Continually seek the improvement in the quality of the HOC operations and case management program.
  1.  Maintain appropriate professional boundaries with clients and co-workers. Ability to adhere to an appropriate self-care plan.
  1. Maintain training to ensure up to date qualifications in best practices such as progressive engagement, motivational interviewing, mental health first aid, harm reduction and others as directed by supervisor. 
  1. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). 
  1. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
  1. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
  1.  Adhere to the tenants of Catholic Social Teaching and Catholic Doctrine.
  1. Perform related functions necessary to support the mission and core values of Catholic Charities.


Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job. 

 

Education/Experience: to perform this job successfully, an individual must have a bachelor’s degree in social services or related field and minimum one year of relevant experience in direct client services; OR an AA Degree with 3 years of relevant experience in direct client services; professional experiencing working in low-barrier homeless services or the field of mental health services preferred. 


Successful candidates will demonstrate in their cover letter how they meet the minimum education and/or experience qualifications.


Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and successfully pass background check applicable to position. 

 

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 25 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

 

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the: 

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed. 
  • Computer/Technical Ability:  working knowledge of and experience with: Microsoft Word, Microsoft Excel, Microsoft Outlook, HMIS or other similar database.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. 
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability:  ability to read, analyze, and interpret technical procedures, and funder regulations; ability to write reports; ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
  • Mathematical Ability:  ability to add, subtract, multiply, and divide in all units of measure;
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work. 
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills: this job does not have any direct supervisory responsibilities. 


Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be: 

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities. 
  • Heat: subject to high temperatures 
  • Cold:

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