Insurance Case Manager Jobs in Garner, NC (NOW HIRING)

Posting Details
Posting Information
Posting Number
PG194546EP
Internal Recruitment
No
Working Title
Assistant Director / Case Manager
Anticipated Hiring Range
$65,000 - $75,000
Work Schedule
Monday - Friday, 8am - 5pm (may have after hours or weekend hours)
Job Location
Raleigh, NC
Department
EHPS - Risk Assessment
About the Department
The Violence Prevention & Threat Management Program is responsible for educating the campus community on how to recognize and refer concerning behaviors involving students, employees, or non-affiliates. Referrals are reviewed and appropriate follow-up actions are taken to support both the individual involved and the broader community. This office leads the University Behavior Assessment Team, which coordinates timely, effective interventions for situations that may pose a risk to campus safety. The program's primary goal is to collaborate with campus and community partners to proactively prevent violence and maintain a safe and supportive learning environment.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.
What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
Join a dynamic and growing Violence Prevention & Threat Management team as an Assistant Director/Case Manager, where your work directly contributes to campus safety and well-being. In this role, you will support the Director of Risk Assessment and play a key part in advancing the university's behavioral threat assessment, case management, and prevention efforts. As referrals to the Behavior Assessment Team (BAT) and outreach initiatives continue to expand, this position offers an exciting opportunity to make a meaningful impact in a high-visibility, mission-driven program.
This full-time, 12-month position collaborates closely with campus partners, including Academic and Student Affairs and Human Resources, to support a coordinated, multidisciplinary approach to threat assessment and intervention. As the Case Manager, you will lead and support behavioral threat assessments using structured professional judgment-conducting intake, gathering and analyzing information, assessing risk, and documenting cases. You will coordinate case reviews, develop and implement individualized management strategies, and work with stakeholders to monitor and reduce risk. Your attention to detail will ensure accurate records, timely follow-up, and compliance with institutional policies and applicable laws.
This role may include on-call responsibilities to respond to emerging concerns and provide operational support to the Behavior Assessment Team. You will also contribute to prevention, consultation, and training initiatives that promote early identification, reporting, and intervention. Working with students, employees, and non-affiliated individuals, you will help foster a safer campus environment grounded in best practices.
Additional duties include:
Consulting and Advising (Behavioral Threat Assessment and Management) - 30%Play a central role in identifying and addressing potential risks to campus safety. You will conduct behavioral threat assessments using a structured, evidence-informed approach to evaluate concerning behaviors, risk factors, and potential for harm. In partnership with campus stakeholders, you'll develop and implement individualized management strategies that focus on risk reduction, stabilization, and prevention. This includes safety planning with potential victims and providing expert consultation to faculty, staff, and students on warning signs, concerning behaviors, and risk indicators. You will also coordinate multidisciplinary interventions and connect individuals to appropriate campus and community resources.
Professional Knowledge and Case Management Practice - 30%Bring your analytical skills and professional expertise to dynamic case management work. You will gather and synthesize behavioral and contextual information to assess and monitor risk over time, recognizing that situations evolve. Using best practices in threat assessment, you'll maintain clear, objective documentation and ensure cases are actively managed, with strategies adjusted as needed to address changes in behavior or circumstances.
Communication and Multidisciplinary Collaboration - 20%Be part of a highly collaborative team committed to prevention and coordinated response. As an active member of the Behavioral Assessment Team (BAT) and the NC State Cares Team, you'll contribute to case reviews and planning efforts. You will work closely with partners across campus-including General Counsel, Counseling Services, Employee Relations, Student Conduct, and University Police-to ensure responses are thoughtful, legally sound, and focused on safety. You'll also engage with external agencies and law enforcement when situations require elevated response.
Outreach and Prevention - 20%Help shape a proactive culture of safety and awareness. You will support the development and delivery of training and outreach initiatives that empower the campus community to recognize and report concerning behaviors early. Your work will contribute to broader institutional efforts to prevent targeted violence, workplace violence, and other forms of harm through education, engagement, and early intervention.
Other Responsibilities
Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.
Qualifications
Minimum Education and Experience

• Required post-baccalaureate credentials or a bachelor's degree plus alternative or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.

Other Required Qualifications

• Demonstrated experience conducting suicide risk assessments, violence risk assessments, and/or behavioral threat assessments, and developing individualized management strategies to mitigate risk and prevent escalation.
• Proven ability to exercise sound professional judgment in complex, ambiguous, or high-risk situations, including the ability to make informed decisions autonomously within established protocols.
• Experience establishing and maintaining collaborative partnerships with campus stakeholders and external community agencies to support coordinated threat management and intervention efforts.
• Ability to function effectively within a multidisciplinary Behavioral Assessment Team (BAT) or similar team-based environment, contributing to shared case formulation and management planning.
• Experience developing and delivering training curricula on topics such as behavioral threat assessment and management, targeted violence prevention, workplace violence prevention, suicide prevention, domestic violence awareness, child protection, classroom behavior management, and managing concerning or disruptive behaviors.
• Experience developing outreach and prevention materials designed to promote awareness, early identification, and reporting of behaviors of concern.
• Direct case management experience, including intake, documentation, monitoring, follow-up, and coordination of intervention strategies.
• Working knowledge of Microsoft Office Suite, Google Workspace, and SPSS (or similar data analysis platforms).
• Strong written and verbal communication skills, including the ability to document cases objectively and present risk formulations and recommendations clearly.
• Demonstrated competence in data tracking, records management, and maintaining accurate, confidential case documentation consistent with legal and ethical standards.

Preferred Qualifications

• Master's degree in Social Work, Psychology, Counselor Education, Mental Health, or a closely related behavioral health or public safety field.
• Certified Threat Manager (CTM)
• Relevant clinical licensure (e.g., LSW, LCSW, LPC, or equivalent) with experience conducting violence risk assessments and suicide risk assessments.
• Clinical experience assessing and managing high-risk or complex cases involving targeted violence, self-harm, grievance-fueled violence, or escalating behaviors of concern.
• Experience conducting behavioral threat assessments and implementing threat management strategies within a structured professional judgment (SPJ) framework.
• Training credentials such as Department of Homeland Security National Threat Evaluation and Reporting (NTER) Certified Master Trainer.
• Experience in digital threat assessment, including evaluation of online behaviors, social media activity, leakage, and concerning communications.
• Professional experience addressing interpersonal violence, including domestic violence, stalking, harassment, or related behaviors, through assessment, investigation, or victim advocacy.
• Experience working within multidisciplinary teams, including Behavioral Assessment Teams (BATs) or similar collaborative models.
• Experience in a higher education environment, including familiarity with student conduct, employee relations, Title IX, or campus safety frameworks.
• Experience using case management database systems for documentation, tracking, and case monitoring.
• Experience collaborating with Human Resources on employee-related behavioral risk or workplace conduct concerns.
• Working knowledge of Canva, WordPress, Adobe Creative Suite, or similar platforms.

Required License(s) or Certification(s)

• Valid DL required.
• A valid North Carolina driver's license within 60 days of start date.

Valid NC Driver's License required
Yes
Commercial Driver's License required
No
Recruitment Dates and Special Instructions
Job Open Date
03/23/2026
Anticipated Close Date
Open Until Filled
Special Instructions to Applicants
Please include as attachments a resume and cover letter.
Position Details
Position Number
00106985
Position Type
EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Mandatory - Medical Emergencies
Department ID
423501 - Risk Assessment
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.