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Insurance Case Manager Jobs in Douglas, MA (NOW HIRING)

Sturdy Health

RN Case Manager - Per Diem

Attleboro, MA · On-site

$42.86 - $66.80/hr

RN Case Manager Working in collaboration with the patient/family/legal representative, social ... Solid knowledge of all insurance plan regulations including CMS/Medicaid to ensure compliance with ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Douglas, MA

Insurance Case Manager information

See Douglas, MA salary details

$33.5K

$52.3K

$76.2K

How much do insurance case manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for insurance case manager in Douglas, MA is $52,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $60,700.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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What job categories do people searching Insurance Case Manager jobs in Douglas, MA look for?

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What cities near Douglas, MA are hiring for Insurance Case Manager jobs?

Cities near Douglas, MA with the most Insurance Case Manager job openings:

Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Douglas, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,333 per year, or $25.2 per hour.

CASE MANAGER - FAMILY PRESERVATION PROJECT

Community Legal Aid, Inc.

Worcester, MA • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

CASE MANAGER – FAMILY PRESERVATION PROJECT

370 Main Street, Worcester, MA 01608

CLA seeks a case manager who will be part of a team helping parents who are involved with the Massachusetts Department of Children and Families (DCF). The goal of the Family Preservation Project (FPP) is to ensure that families get the help they need addressing issues of concern to DCF so that DCF does not remove the children from their home. This project aims to keep children safe with their families, minimize the emotional trauma caused by removal, and allow the foster care system to focus its resources on children who truly need its protection.

The case manager will be a member of CLA’s interdisciplinary advocacy team and will work closely with a parent advocate and attorney to assist parents in the community. The case manager will be based in CLA’s Worcester office and will:

  1. conduct clinical intakes to determine points of vulnerability and areas of advocacy;
  2. perform intensive case management, including providing clients with hands‑on support accessing community resources and services, and follow‑up with team members and clients on tasks;
  3. advocate with DCF and community organizations to advance clients’ needs, including supporting clients during DCF home visits and other meetings as needed;
  4. help facilitate weekly clinical meetings with FPP team members to determine how the team can best support clients.
QUALIFICATIONS
  • College graduate. MSW or BSW strongly preferred.
  • Fluency in Spanish preferred.
  • Demonstrated concern for and commitment to the goals of legal aid and to working for low‑income people.
  • Ability to develop and maintain knowledge of community resources.
  • Ability to be part of an interactive, supportive team with high expectations.
  • Ability to multi‑task, operate independently and problem‑solve in real time.
  • Strong written and oral communication skills.
COMPENSATION

The starting salary for this position is $53,140, which is based on a union scale and adjusted upward depending on experience to a maximum of $84,340. CLA offers a very generous benefits package that includes:

  • 401(k) with employer‑paid contribution
  • low‑cost health insurance (medical, dental, and vision) for employees and their dependents
  • paid leave (4 weeks vacation, 3 personal days, 12 sick days, and 13 holidays)
  • relocation stipend
  • CLA has a hybrid work environment and requires staff to work in the office at least three days per week.
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