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Insurance Case Manager Jobs in Alberta (NOW HIRING)

Wawanesa Insurance

Senior Case Manager

Lethbridge, AB · Hybrid

CA$70K - CA$80K/yr

The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada ... Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post ...

Wawanesa Insurance

Senior Case Manager

Calgary, AB · Hybrid

CA$70K - CA$80K/yr

The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada ... Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post ...

Wawanesa Insurance

Senior Case Manager

Edmonton, AB · Hybrid

CA$70K - CA$80K/yr

The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada ... Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post ...

Desjardins Group

Disability Case Manager

Calgary, AB · Remote

R2405976 Disability case Manager Desjardins At Desjardins Insurance, our mission is to support our members, clients and partners in the event of a disability claim by providing the support and ...

HUB

Concierge Service Case Manager

Edmonton, AB · Hybrid

Specializing in life insurance, investments, and wealth management, we provide independent ... Own the full case management lifecycle, including detailed review of all case particulars ...

HUB

Concierge Service Case Manager

Calgary, AB · Hybrid

Specializing in life insurance, investments, and wealth management, we provide independent ... Own the full case management lifecycle, including detailed review of all case particulars ...

Lifeworks

Sr Disability Claims Manager

Calgary, AB · On-site +1

CA$70K - CA$90K/yr

Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition * Accountability and responsibility ...

Litco Law

Client Care Specialist

Calgary, AB · On-site

Send various correspondence to treatment providers, insurance adjusters, and opposing counsel under the direction of a Case Manager * Assist the client with setting up treatment, and coverage for ...

Litco Law

Client Care Specialist

Calgary, AB · Hybrid

Send various correspondence to treatment providers, insurance adjusters, and opposing counsel under the direction of a Case Manager * Assist the client with setting up treatment, and coverage for ...

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Insurance Case Manager information

See Alberta salary details

$30.5K

$52.5K

$75K

How much do insurance case manager jobs pay per year?

As of May 29, 2026, the average yearly pay for insurance case manager in Alberta is $52,533.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What Is an Insurance Case Manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What are the key skills and qualifications needed to thrive as an Insurance Case Manager, and why are they important?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an Insurance Case Manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What does an Insurance Case Manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

More about Insurance Case Manager jobs
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Alberta as of May 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,533 per year, or $25.3 per hour.

Community Case Manager

Calgary Dream Centre

Calgary, AB • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Salary: 54,000

COMMUNITY CASE MANAGER

Starting Date: Friday, June 26



Reporting to the Director of Community, The Case Manager - Community, this position is responsible for Case Management including but not limited to, goal planning, client assessments, weekly check-ins, support and advocacy. The individual in this role will develop a detailed understanding of the operations of Community Programs and could work in a dynamic and ever-changing environment, assisting the clients in developing life skills.

ROLES AND RESPONSIBILITIES INCLUDE:

  • Collaborative Mindset Fostering open communication and cooperation to achieve shared organizational goals.
  • Culture of Support Contributing to a positive work environment by building strong, trust-based relationships with all team members and departments.
  • Interdepartmental Problem-Solving Working closely with all departments to identify challenges and share knowledge to drive solutions to create a united team.
  • Participating in staff events and functions Essential to support fun and dynamic team functions to participate in CDC culture.

POSITION SUMMARY:

  • Mentoring clients and overseeing clients progress and interventions
  • Monitoring housing and providing support, advice, and direction while ensuring open communication
  • Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients
  • Reporting to Property Management on all maintenance needs as well as emergencies related to property
  • Tracking progress of clients and frequently analyzing, assessing and reviewing their objectives
  • Keeping accurate and up to date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases
  • Attending all meetings relevant to your position, i.e. weekly staff meetings, daily case management meetings, and other meetings on an as needed basis
  • Working hours is Tuesday to Saturday, and serves as on call rotation once every six weeks

QUALIFICATIONS AND REQUIREMENTS:

  • Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science, or a related and relevant discipline is preferred
  • A minimum of 3 years experience working in the field of addiction and with marginalized populations
  • Valid Drivers License with 2 million liability insurance
  • Well-developed and effective communication skills (written and oral)
  • Demonstrated skills in critical thinking
  • Experience with HMIS data base is an asset
  • Flexibility for after-hours work as required to meet client needs

SKILLS AND ABILITIES:

  • Ability to effectively manage confrontations and conflict
  • Self-starter with excellent organizational and problem-solving skills
  • Ability to manage priorities and workflow demonstrating excellent time management skills
  • Knowledge of local social service agencies and referrals
  • Knowledge in preparing reports, and ability to maintain client case files
  • Ability to work with minimal supervision, take initiative and be self-motivated
  • Acute attention to detail and a commitment to excellence and high standard

We thank all applicants for their interest; however, only qualified candidates selected for interviews will be contacted. We regret that we are unable to accept telephone inquiries.