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Insurance Call Center Jobs in Pennsylvania (NOW HIRING)

Revelare Kitchens

Call Center Representative

York, PA · On-site

$13 - $16/hr

Recruiting, telemarketing, management, inside sales, call center, lead generating, appointment ... Health insurance * Vision insurance Experience: * Customer service: 1 year (Preferred) Work ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Portable Colonial Supplemental Life and STD/LTD Insurance Options * Employee Assistance Program

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Portable Colonial Supplemental Life and STD/LTD Insurance Options * Employee Assistance Program

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Portable Colonial Supplemental Life and STD/LTD Insurance Options * Employee Assistance Program

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Pennsylvania

Insurance Call Center information

See Pennsylvania salary details

$10

$17

$25

How much do insurance call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for insurance call center in Pennsylvania is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.04 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Pennsylvania?

The most popular types of Insurance Call Center jobs in Pennsylvania are:

What are popular job titles related to Insurance Call Center jobs in Pennsylvania?

For Insurance Call Center jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Pennsylvania look for?

The top searched job categories for Insurance Call Center jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Insurance Call Center jobs?

Cities in Pennsylvania with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $35,896 per year, or $17.3 per hour.

Call Center Representative

Reading, PA

Express Employment
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Express Employmentexternal

$17/hr

Full-time

Medical, Dental, Vision, Life

Posted 22 days ago

Job description

Our Reading area client is seeking Call Center Representatives to join their team! Express is offering career opportunities for those qualified for and interested in this position! This is a direct hire opportunity!

Call Center Representative

Pay: $17.00/hour

Benefits: Medical, Dental, Vision and Life Insurance, and more

Shift: 1st Shift – 8-4:30 during training, 9:30 am to 6:00 pm after training

Location: Reading, PA

 

Responsibilities of the Call Center Representative:

  • Resolve customer issues and requests in a prompt, courteous and professional manner
  • Communicate clearly and concisely
  • Achieve customer satisfaction on all customer inquiries across multiple communication channels
  • Strive for first contact resolution

Qualifications of the Call Center Representative:

  • Attendance is crucial in this role. You must be able to attend work during your scheduled shifts.
  • High school diploma or GED required
  • Customer service experience preferred
  • Basic computer and keyboard skills
  • Basic math skills

This is an Evaluation Hire opportunity with a local company who offers room for advancement if hired on. Benefits and bonus opportunities available! Please call into our office at 610-750-7898 to let us know you are interested!

#2885LI

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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