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Insurance Call Center Jobs in Kentucky (NOW HIRING)

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Kentucky

Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for insurance call center in Kentucky is $14.95, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.49 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Kentucky?

The most popular types of Insurance Call Center jobs in Kentucky are:

What are popular job titles related to Insurance Call Center jobs in Kentucky?

For Insurance Call Center jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Kentucky look for?

The top searched job categories for Insurance Call Center jobs in Kentucky are:

What cities in Kentucky are hiring for Insurance Call Center jobs?

Cities in Kentucky with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 16% Part Time, 7% Temporary, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $31,102 per year, or $15 per hour.

Call Center Representative

Bowling Green, KY • On-site

ASG Management, LLC
See more jobs at ASG Management, LLCexternal

$15.50 - $19.50/hr

Other

Re-posted 3 days ago

Job description

The Customer Service - Call Service Representative position is a customer-facing role that carries much
responsibility. The primary role of this position is to provide customer service to tenants and potential
customers within the Storage sector of ASG Management and to maintain the assigned storage facility records
in accordance with ASGM's best practices.


RESPONSIBILITIES INCLUDE


● Provide customer service to tenants and potential customers
● Maintain the assigned storage facility location(s) records
● Provide phone support to Property Managers as needed
● Assist the Property Manager with their duties
● Perform other duties as assigned


Customer Service:
● Answer phone calls – respond to customer questions, process payments, assist with online rentals of
storage units and U-Haul trucks
● Rent storage units – complete rental agreements, autopay forms, insurance paperwork, and any other
necessary documents related to the rental process
● Collect and record rent payments for assigned properties
● Manage delinquent accounts – make collection phone calls, send texts and emails to tenants
● Maintain accurate records of customer accounts – document each interaction in the tenant notes
section of the property management software
● Implement the lien process per company policy and under the direction of the Director of Property
Management – includes timely legal correspondence and collection calls as required
● Assist with facility front desk coverage as needed – including managing cash handling and pursuing
collections


Call Center:
● Manage daily call center communications within the company
● Demonstrate technical proficiency with call center software
● Maintain a clean, organized, and business-like office – clean windows and doors, sweep/vacuum floors
regularly
● Maintain comp reports for facilities as assigned
● Operate computers, printers, and gate-interface equipment properly – report any operational issues or
maintenance needs to upper management
● Enter maintenance needs or customer concerns into Monday.com for follow-up by the maintenance
team or upper management


Property Management Support:
● Answer rollover phone calls for other storage facility locations – assist with customer questions,
payments, online rentals of storage units and U-Haul trucks
● Assist other Property Managers with outbound calls as needed
● Document all customer interactions in the tenant notes section of WebSelfStorage
● Facility checks daily or mobile walk arounds


Responsibilities are not all‑inclusive and may change based on business needs. This position may require
tasks beyond those listed above, as needed by the department.

Apply