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Insurance Call Center Service Representative Jobs in Calgary, AB

EnerSys

Field Service Representative

AB

CA$85K - CA$128K/yr

Financial & Career Growth - Life insurance, short-term disability, educational reimbursement ... The Field Service Representative works closely with Business Development, Sales, Program Management ...

CIBC

Client Service Representative (Hourly)

Canmore, AB · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions ... You're flexible to work our banking centre hours which may include evenings and weekends. To help ...

CIBC

Client Service Representative (Hourly)

Calgary, AB · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions ... You're flexible to work our banking centre hours which may include evenings and weekends. To help ...

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All JobsInsurance Call Center Service Representative JobsInsurance Call Center Service Representative Jobs in Calgary, AB

Insurance Call Center Service Representative information

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

What are popular job titles related to Insurance Call Center Service Representative jobs in Calgary, AB?

For Insurance Call Center Service Representative jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center Service Representative jobs in Calgary, AB look for?

The top searched job categories for Insurance Call Center Service Representative jobs in Calgary, AB are:

Insurance Call Center Service Representative jobs near you

Field Service Representative

EnerSys

AB

CA$85K - CA$128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

EnerSys rating

7.7

Company rating: 7.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

200th of 540 rated manufacturers

Job description

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys-a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we're looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.

Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a "U.S. Person" under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.

What We Offer:

  • Generous Time Off - 3+ weeks of paid time off, plus 11 paid holidays
  • Comprehensive Benefits - Medical, dental, and vision coverage for employees and dependents at a discounted rate
  • Financial & Career Growth - Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
  • 401(k) Matching - 100% match at a 6% contribution level
  • Innovative Culture - We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees' skills and career development.

At EAS, we don't just build batteries - we power systems and devices that protect not only individual citizens but communities across the world.

If you're excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we'd love to hear from you!

Learn More About EAS

Compensation Range: $85,500 - $128,200

Job Purpose

The Field Service Representative serves as the primary technical field support resource for Rebel Power and communications products, providing on-site assistance to defense, government, and commercial customers. This role supports customer demonstrations, training, product integration, troubleshooting, and operational field exercises while serving as the technical liaison between customers and internal teams. The Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance product performance through real-world operational experience. Extensive travel to remote locations, including military installations, is required to support customer needs and represent Rebel professionally as a subject matter expert.

Essential Duties and Responsibilities
  • Work with the Sales / Business Development team to provide customers technical field support.
  • Represent Rebel in a professional manner ensuring the proper use of our products.
  • Support Business Development, Sales, and Program Management to provide support across multiple products and programs.
  • Present as the Subject Matter Expert on Rebel products in the field. 
  • Provide technical feedback on products and any potential advancements.   
  • Collect customer feedback and present it to the engineering team.  
  • Provide training on Rebel products as required.
  • Travel to remote locations in support of customer demonstrations and exercises.
Qualifications

Experience Required: 2+ years of experience in supporting communications and/or power products.
Education Required: High School diploma, prior military,or  equivalent relative experience 
Skills/Competencies: Excellent communication skills, strong troubleshooting methodologies, schedule flexibility 
Work Environment: Off-site locations to include military installations. 
Physical Demands: Ability to operate in arduous locations that could be outdoors, sit, stand, bend, reach and must be able to lift up to 50 pounds on a daily basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee. 

General Job Requirements
  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  • Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
  • Must be able to stand for long periods of time

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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