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Insurance Associate Jobs in Lexington, TN (NOW HIRING)

Associates (and their families) are eligible to participate in a limited medical, dental, vision, basic life insurance, and short-term disability. Eligible Associates are able to enroll in our ...

Medical/Dental/Vision Insurance for all associates * Company Matched 401(K) * Respectful scheduling * Closed on Thanksgiving, Christmas & Easter * Stable employment with growing company * Clear path ...

Retail Sales Associate

Bradford, TN

$12 - $13.75/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

Retail Sales Associate

Trezevant, TN · On-site

$12 - $13.75/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

Retail Sales Associate

Bells, TN · On-site

$13.75 - $15.75/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

Retail Sales Associate

Milan, TN

$12.25 - $14/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

Retail Sales Associate

Jackson, TN · On-site

$14.25 - $16.25/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

Retail Sales Associate

Gibson, TN

$13 - $14.75/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

Retail Sales Associate

Medina, TN · On-site

$12.75 - $14.50/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

Retail Sales Associate

Atwood, TN · On-site

$12.25 - $14/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

Retail Sales Associate

Medon, TN

$13.25 - $15.25/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

Retail Sales Associate

Humboldt, TN · On-site

$13.50 - $15.50/hr

Retail Sales Associate Overview Since 1945, our client has built a strong foundation through ... Health, dental, and vision insurance * Employee discount (10% - 30%) * Life and disability ...

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Showing results 1-20

Insurance Associate information

See Lexington, TN salary details

$19.9K

$51.3K

$110.5K

How much do insurance associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for insurance associate in Lexington, TN is $51,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $27,500.00 and $59,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance associate?

To thrive as an Insurance Associate, you need a solid understanding of insurance products, policy administration, and basic financial principles, typically backed by a relevant degree or prior experience in insurance or customer service. Familiarity with insurance management software, CRM systems, and sometimes state insurance licensing is often required. Strong interpersonal communication, attention to detail, and problem-solving skills help you excel in client interactions and policy management. These skills ensure accurate policy processing, regulatory compliance, and high-quality customer service in a competitive industry.

What are some common challenges insurance associates face when assisting clients, and how can these be managed effectively?

Insurance Associates often encounter challenges such as explaining complex policy details to clients, managing a high volume of inquiries, and keeping up with frequent regulatory changes. To manage these, it's helpful to develop strong communication and organizational skills, stay updated through ongoing training, and use digital tools provided by the agency. Collaborating closely with underwriters, claims adjusters, and senior agents can also provide valuable support and insights for handling client needs efficiently.

What is the difference between Insurance Associate vs Insurance Agent?

AspectInsurance AssociateInsurance Agent
CertificationsTypically requires licensing and insurance-related certificationsRequires licensing; may need additional state-specific licenses
Work EnvironmentOffice-based, supporting insurance sales and customer serviceField-based, meeting clients and selling policies
Employer & Industry UsageCommon in insurance companies and agencies for support rolesIndependent or agency-based sales roles in insurance industry
Primary FocusSupporting insurance operations, customer service, and policy processingSelling insurance policies and acquiring new clients

Insurance Associates typically support insurance operations and customer service within companies, requiring relevant licenses. Insurance Agents focus on selling policies directly to clients and often work in the field. Both roles require licensing, but their primary functions and work environments differ.

What are the most commonly searched types of Insurance jobs in Lexington, TN? The most popular types of Insurance jobs in Lexington, TN are:
What job categories do people searching Insurance Associate jobs in Lexington, TN look for? The top searched job categories for Insurance Associate jobs in Lexington, TN are:
What cities near Lexington, TN are hiring for Insurance Associate jobs? Cities near Lexington, TN with the most Insurance Associate job openings:
Infographic showing various Insurance Associate job openings in Lexington, TN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,342 per year, or $24.7 per hour.

$16 - $20/hr

Full-time

Re-posted 26 days ago


Job description

SUMMARY:

The Insurance Verification Specialist is responsible for reviewing and processing incoming referrals from external providers to ensure timely access to care, primarily for new patients as well as occasionally for existing patients. This role is critical in initiating the patient care journey, working closely with referring offices, clinical teams, and patients to verify information, obtain past medical records and imaging, and schedule new patient appointments.

KEY RESPONSIBILITIES:

REFERRAL INTAKE & DOCUMENTATION

  • Receive and process inbound referrals from external providers via eFax, EMR, phone, email, or third-party platforms.
  • Review referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.
  • Input referral data into the EMR (e.g., eClinicalWorks), create patient’s chart, and promptly reach out to schedule.
  • Monitor open referrals, making repeated contact attempts to patient over several days via call and text until scheduled.
  • Track reasons referrals are not scheduled within the EMR and provide updates back to referring provider partners.
  • Field incoming calls from referral sources, referred new patients, and self-referrals to coordinate scheduling process.
  • Screen self-referrals (patients who found us online or through word-of-mouth) to understand their condition and past treatment history based on our patient criteria and defined screening scripts prior to scheduling.

PATIENT SUPPORT

  • Contact patients to inform them of appointment details, pre-visit instructions, and next steps.
  • Provide guidance on navigating referred services (e.g., imaging centers, specialists).
  • Address patient questions and coordinate logistics to minimize delays.

COMMUNICATION & COLLABORATION

  • Liaise with external offices and provider groups to ensure seamless referral handoffs.
  • Partner with clinical teams to confirm the accuracy of referral orders and urgency.
  • Escalate any issues or delays to appropriate clinical or administrative staff.

PROFESSIONAL QUALIFICATIONS:

  • High school diploma or equivalent required; associate degree or healthcare training a plus.
  • 1-2 years of experience in a healthcare referral, scheduling, or front office coordination role.
  • Working knowledge of insurance requirements and prior authorization protocols.
  • Strong communication, customer service, and organizational skills.
  • Experience with electronic medical records (eCW preferred).
  • Ability to multitask while maintaining accuracy and attention to detail.