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Insurance Agent Assistant Jobs in Lansing, IL (NOW HIRING)

Atkore

Customer Service Account Manager I

Merrillville, IN · On-site

$42K - $58K/yr

Small territory/agent * Assist CSR's daily with working back orders * Assist CSR's daily with new ... Life insurance * Short-term and long-term disability insurance * 401k * Paid Time Off * Paid ...

Atkore

Customer Service Account Manager I

Merrillville, IN · On-site

$42K - $58K/yr

Small territory/agent * Assist CSR's daily with working back orders * Assist CSR's daily with new ... Life insurance * Short-term and long-term disability insurance * 401k * Paid Time Off * Paid ...

Atkore

Customer Service Account Manager I

Hobart, IN · On-site

$42K - $58K/yr

Small territory/agent * Assist CSR's daily with working back orders * Assist CSR's daily with new ... Life insurance * Short-term and long-term disability insurance * 401k * Paid Time Off * Paid ...

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All JobsInsurance Agent JobsInsurance Agent Assistant JobsInsurance Agent Assistant Jobs in Lansing, IL

Insurance Agent Assistant information

See Lansing, IL salary details

$13

$19

$28

How much do insurance agent assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for insurance agent assistant in Lansing, IL is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.50 per hour, depending on experience, location, and employer.

What does an insurance agent assistant do?

An Insurance Agent Assistant supports insurance agents by handling administrative tasks, communicating with clients, processing paperwork, and assisting with policy applications or renewals. They often answer phone calls, schedule appointments, and maintain records to ensure efficient office operations. Additionally, they may help explain basic insurance products and gather necessary information from clients, playing a key role in customer service and office organization. Their work allows insurance agents to focus on selling policies and meeting clients’ needs.

What are the key skills and qualifications needed to thrive as an insurance agent assistant?

To thrive as an Insurance Agent Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant experience. Familiarity with insurance management software, CRM systems, and office productivity tools is typically required. Excellent communication, customer service, and multitasking abilities help you support agents and interact effectively with clients. These skills ensure smooth office operations, accurate policy management, and high-quality customer support in a fast-paced insurance environment.

What are the typical daily tasks and responsibilities of an insurance agent assistant?

As an Insurance Agent Assistant, your daily responsibilities usually include handling client inquiries, processing insurance applications and renewals, preparing policy documents, and maintaining accurate client records. You may also assist agents with scheduling appointments, gathering required documentation, and following up with clients to ensure smooth communication. This role often requires strong organizational skills and the ability to multitask in a fast-paced office environment, as you'll be supporting both agents and clients throughout the insurance process.

What is the difference between Insurance Agent Assistant vs Insurance Broker?

AspectInsurance Agent AssistantInsurance Broker
CredentialsTypically no licensing required, but some knowledge of insurance preferredLicensed to sell insurance products in specific states
Work EnvironmentOffice setting, supporting insurance agentsIndependent or agency-based, advising clients directly
Employer & Industry UsageInsurance agencies, carriers, or brokeragesIndependent brokers or agencies representing multiple insurers
Common Search & ComparisonSupport role assisting agentsClient-facing role selling insurance policies

Insurance Agent Assistants primarily support licensed insurance agents with administrative tasks, while Insurance Brokers actively sell insurance policies and advise clients. The main difference lies in licensing requirements and client interaction, with agents focusing on support and brokers on direct sales and consultation.

How to be an insurance agent assistant with no experience?

To become an insurance agent assistant with no experience, focus on developing strong communication and organizational skills, and consider completing relevant training or certification programs such as insurance licensing courses if required. Entry-level positions often require a high school diploma and a willingness to learn about insurance policies and customer service. Gaining familiarity with office software and understanding basic insurance concepts can improve your chances of securing the role.

What is the role of insurance agent assistant?

An insurance agent assistant provides administrative support to insurance agents by handling tasks such as scheduling appointments, processing policy applications, maintaining client records, and assisting with customer inquiries. They often use insurance software and must have good communication skills to help ensure smooth operations and customer service within an insurance office.

Why do most insurance agent assistants quit?

Insurance agent assistants often leave their roles due to high workload, repetitive tasks, and limited opportunities for advancement. The job may also involve long hours and pressure to meet sales or administrative targets, leading to job dissatisfaction and turnover.

What are the most commonly searched types of Insurance Agent jobs in Lansing, IL?

The most popular types of Insurance Agent jobs in Lansing, IL are:

What are popular job titles related to Insurance Agent Assistant jobs in Lansing, IL?

For Insurance Agent Assistant jobs in Lansing, IL, the most frequently searched job titles are:

What job categories do people searching Insurance Agent Assistant jobs in Lansing, IL look for?

The top searched job categories for Insurance Agent Assistant jobs in Lansing, IL are:

What cities near Lansing, IL are hiring for Insurance Agent Assistant jobs?

Cities near Lansing, IL with the most Insurance Agent Assistant job openings:

Insurance Agent Assistant jobs near you
Infographic showing various Insurance Agent Assistant job openings in Lansing, IL as of June 2026, with employment types broken down into 1% As Needed, 35% Full Time, 51% Part Time, and 13% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,292 per year, or $19.9 per hour.

Personal Lines Insurance Customer Service Representative

Big I Illinois

Chicago, IL • On-site

$4.2K/mo

Other

Medical, Dental, PTO

Re-posted 3 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
We are seeking an experienced Personal Lines Insurance CSR to provide exceptional service to our clients while handling daily policy servicing, quoting, processing, and agency operations. The ideal candidate will have prior independent agency experience and be comfortable working within an Agency Management System to efficiently manage client requests and workflow.
Required Qualifications
  • Minimum of 1+ years of Personal Lines insurance experience in an independent insurance agency environment
  • Strong knowledge of Personal Lines products including Home, Auto, Umbrella, Condo, Renters, and related coverages
  • Experience working directly with insurance carriers for quoting, endorsements, billing questions, underwriting requirements, and policy changes
  • Proficient experience using an Agency Management System (AMS) for:
    • Entering and updating client information
    • Processing endorsements and policy changes
    • Maintaining accurate client files and documentation
    • Tracking activities, follow-ups, and workflows
    • Reviewing policy information and assisting with servicing requests
  • Experience quoting new business and remarketing existing accounts
  • Ability to prepare and issue Certificates of Insurance, Evidence of Insurance, ID cards, and other policy documents
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills
  • Ability to work independently and make sound decisions while providing outstanding customer service
Preferred Experience
  • Experience with multiple insurance carrier portals
  • Experience handling renewals, policy reviews, and account rounding opportunities
  • Experience with personal lines underwriting requirements and carrier guidelines
  • Knowledge of agency procedures, workflows, and documentation standards
Key Responsibilities
  • Provide prompt and professional service to personal lines clients
  • Handle daily client requests including changes, billing questions, certificates, evidence, and policy documentation
  • Process endorsements accurately and efficiently
  • Quote new business and assist with account reviews
  • Communicate with carriers regarding underwriting, coverage questions, and policy issues
  • Maintain accurate records within the Agency Management System
  • Assist with renewal reviews and client retention efforts
  • Prioritize workload while meeting agency service standards

Ideal Candidate
The successful candidate will be someone who can step into an active agency environment and contribute immediately with minimal training. Prior experience with an Agency Management System and independent agency workflow is strongly preferred. There is a potential to add extra income from sales.
Compensation: $4,200.00 per month
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, competitive compensation, and more, then you've come to the right place! Working with an independent agency is a great career choice.
Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
The demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to Big I of Illinois Association.

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