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Insurance Adjuster Assistant Jobs in Raleigh, NC

OCI Restoration

Lead Mitigation Technician

Raleigh, NC · On-site

$25 - $30/hr

Communicate professionally with homeowners, property managers, insurance adjusters, and office staff * Ensure jobs are completed efficiently and according to IICRC standards * Train and assist junior ...

IFG Companies

Claim Assistant

Chapel Hill, NC · On-site

$50K - $52K/yr

Reviewing and handling of incoming and outgoing mail by identifying claim number and adjuster ... Casualty insurance industry experience. * A plus: Bilingual in English and Spanish. Physical ...

IFG Companies

Claim Assistant

Chapel Hill, NC · On-site

$50K - $52K/yr

Reviewing and handling of incoming and outgoing mail by identifying claim number and adjuster ... Casualty insurance industry experience. * A plus: Bilingual in English and Spanish. PHYSICAL ...

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All JobsInsurance Adjuster JobsInsurance Adjuster Assistant JobsInsurance Adjuster Assistant Jobs in Raleigh, NC

Insurance Adjuster Assistant information

See Raleigh, NC salary details

$19K

$72.6K

$107.4K

How much do insurance adjuster assistant jobs pay per year?

As of Jul 25, 2026, the average yearly pay for insurance adjuster assistant in Raleigh, NC is $72,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $97,200.00 per year, depending on experience, location, and employer.

What type of adjuster gets paid the most?

In the insurance adjusting field, independent or catastrophe adjusters typically earn the highest salaries due to their specialized skills and the demanding nature of large-scale claims, often working on a contract basis or with higher hourly rates. Staff or in-house adjusters generally have lower pay compared to those handling complex or large-loss claims, which require advanced knowledge and certifications such as the AIC or CPCU. Experience, certifications, and the complexity of claims influence earning potential significantly.

Is claim adjusting a dying field?

Claim adjusting remains a stable profession within the insurance industry, with ongoing demand for skilled adjusters to evaluate and process claims. Technological advancements like claims management software and automation tools are supplementing, not replacing, the need for human adjusters, especially for complex or high-value claims.

What are the key skills and qualifications needed to thrive as an Insurance Adjuster Assistant, and why are they important?

To excel as an Insurance Adjuster Assistant, you need strong organizational abilities, attention to detail, and a basic understanding of insurance principles, often supported by a high school diploma or relevant coursework. Familiarity with claims management software, document processing tools, and office systems is typically required. Excellent communication, multitasking, and problem-solving skills help you coordinate with clients and support adjusters efficiently. These abilities are crucial for ensuring accurate claims processing and smooth workflow in a fast-paced insurance environment.

How does an Insurance Adjuster Assistant typically collaborate with adjusters and other team members during the claims process?

As an Insurance Adjuster Assistant, you'll work closely with adjusters by gathering and organizing claim documentation, communicating with claimants, and scheduling inspections or follow-ups. You may also coordinate with other departments, such as legal or underwriting, to obtain necessary information. Effective collaboration and clear communication are vital, as you'll help ensure claims are processed efficiently and accurately, often acting as a key point of contact between adjusters and clients.

How to become a claims assistant?

To become a claims assistant, candidates typically need a high school diploma or equivalent, strong communication and organizational skills, and familiarity with insurance policies. Gaining experience in customer service or administrative roles can be helpful, and some employers may prefer candidates with knowledge of claims processing software or relevant certifications such as the Certified Claims Professional (CCP).

Can I get a claims adjuster job with no experience?

Insurance adjuster assistant roles often require some knowledge of insurance processes and strong communication skills, but many entry-level positions are available to candidates without prior experience. Employers may provide on-the-job training and may prefer candidates with relevant certifications or a background in customer service or claims handling. Gaining familiarity with claims management software can also improve chances of securing an entry-level position.

What are Insurance Adjuster Assistants?

Insurance Adjuster Assistants support insurance adjusters in the process of evaluating and settling insurance claims. Their duties often include gathering documentation, communicating with clients, organizing claim files, and assisting with the administrative aspects of the claims process. By performing these tasks, they help adjusters work more efficiently and ensure claims are processed accurately and promptly. They play a critical role in the insurance industry by helping maintain smooth operations and high customer satisfaction.
What are the most commonly searched types of Insurance Adjuster jobs in Raleigh, NC? The most popular types of Insurance Adjuster jobs in Raleigh, NC are:
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What cities near Raleigh, NC are hiring for Insurance Adjuster Assistant jobs? Cities near Raleigh, NC with the most Insurance Adjuster Assistant job openings:
Insurance Adjuster Assistant jobs near you
Bilingual Intake Consultant

Bilingual Intake Consultant

Whitley Law Firm

Raleigh, NC • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Whitley Law Firm is looking for an experienced Bilingual Intake Consultant to join our Intake team. Employees at Whitley Law Firm share a mission of obtaining the best results for our deserving clients. 
The Bilingual Intake Consultant fills an essential role by serving as one of the initial points of contact for the firm. This role demonstrates excellent communication skills, a compassionate attitude, and the ability to handle sensitive information with discretion as they evaluate any new calls and contacts from prospective clients. The intake consultant gathers complete case and client information to be able to screen, evaluate, and provide feedback to the client on case eligibility.
Anticipated Schedule: 
Monday - Friday 8:30am - 5:30pm | Must be able to work on-call occasional weekends and/or holidays, as needed, rotated amongst the team.
Location: On-Site | Raleigh, NC
Ability to work remotely 1 day per week after 90-day training period
Duties/Responsibilities:
  • Promptly handle all incoming leads with empathy and professionalism to determine eligibility 
  • Stay up to date and possess knowledge of the firm’s areas of practice with a clear understanding of the eligibility criteria for all case types
  • Obtain complete and accurate intakes for all qualifying leads, including but not limited to contact information, photos, documents,  
  • Maintain and update notes for all lead interactions with rationale behind each entry or status change  
  • Respond to prospective client messages and emails in a timely manner 
  • Work effectively as a member of a team, with a client satisfaction approach to ensure monthly goals are met
  • Independently handle communication with callers and government agencies to request and obtain necessary information
  • Appropriately document notes and lead status changes within the Case Management System
  • Provide alternate resources to leads not eligible for our services
Required Skills/Abilities:
  • Must be fluent in English and Spanish.
  • Must possess excellent listening and customer service skills with a high-level of empathy
  • Strong written and verbal communication skills
  • Strong critical thinking and analytical skills with acute attention to detail and a high degree of accuracy in work
  • Ability to effectively collaborate and communicate within a team
  • Demonstrated ability multi-task and manage time effectively in order to assist multiple clients, document information regarding client needs, ask thorough questions for potential clients, and perform various administrative tasks simultaneously
  • Preferred experience with Lead Docket, GrowPath, Filevine, or similar Case Management Systems
  • Experience in data entry and record keeping required
  • Ability to handle sensitive information with discretion
  • Proficiency with computer systems and software applications used for data entry, client management, and reporting
  • Must be able to exhibit patience and compassion through verbal and written communications
Education and Experience:
  • High school diploma or equivalent required
  • Must have at least 1 year of experience in a direct customer service role
  • Minimum of 1-2 years of experience in medical, legal, or other client intake role 
  • Experience working in a law firm within an intake capacity is preferred.
Physical Demands:
  • Must be able to remain in a stationary position for long periods of time.
  • Often operates a computer, telephone, and other office equipment 
  • Frequently uses or exchanges verbal or written communications with clients and must be able to deliver or receive accurate   information in these situations.
Benefits:
  • 401(k) Retirement Plan eligibility + Employer contribution after 6 months
  • Medical, Dental, Vision insurance + Employer contribution
  • Medical and Dependent Care Savings Accounts: HSA, FSA, DCA 
  • Company paid Life Insurance and Short-Term Disability (STD)
  • Paid time off (PTO) + 12 Company Paid Holidays, and Birthday PTO
  • Additional time off: Wellness Days and Community Volunteer Days
  • Employee Assistance Program (EAP)
  • Parental leave after 1 year of service 
Similar roles may include: Healthcare Intake Coordinator, Patient Service Representative, Case Manager, Admissions Coordinator, Client Service Specialist, Legal Intake Specialist, Claims Intake Specialist, Insurance Adjuster Assistant, and Customer Service Coordinator/Representative