Instinct Veterinary Software Jobs (NOW HIRING)

Job Type
Full-time
Description
About the Role
Pinnacle Veterinary Specialists is seeking an Emergency and Critical Care (ECC) Nursing Supervisor to join our growing leadership team. As the ECC Nursing Supervisor you will be responsible for overseeing the daily operations of the ECC service and leading the nursing support team. This role partners closely with hospital leadership and ECC shift leads to maintain exceptional patient care, efficient workflow, and a positive team culture.
This role combines clinical leadership with hands-on nursing, spending about 40-60% of the time working alongside the team on the floor. This leadership role keeps the ECC Nursing Supervisor actively involved with the team and present on the hospital floor. The supervisor leads by example, provides hands-on support, and balances clinical engagement with administrative responsibilities.
This is an excellent next-step role for a VTS (or experienced credentialed technician) ready to expand leadership scope without losing clinical identity. If you want to lead teams, elevate systems, and still stay clinically connected to uphold the standard of medicine, this role was designed for you.
Key Responsibilities & Impact:
• Team & Culture Builder: Directly oversee, support, and mentor all ECC nursing and nursing assistant staff. You'll participate in the hiring process, create and finalize schedules, conduct performance reviews, and champion a positive, kind, collaborative work environment.
• Operational Excellence: Drive process and workflow improvements within the ECC service and collaborate with ECC and specialty doctors to standardize procedures, and suggest improvements to boost efficiency and quality of care.
• Interdepartmental Connector: Partner closely with the Specialty Nursing Supervisor to ensure smooth patient transitions and provide mutual staffing support, guaranteeing a cohesive patient care team hospital wide.
• Safety & Resources Champion: Ensure all teams have the functional, necessary equipment and enforce strict compliance with hospital safety and regulatory standards.
• Next-Generation Leader: Foster growth by leading monthly ECC Shift Lead meetings, participate in weekly hospital leadership meetings, and develop a leadership training program for ECC shift leads and other nurses interested in developing their leadership and communication skills.
Why Pinnacle Veterinary Specialists?
Pinnacle is a locally and privately owned veterinary hospital that embraces a culture of kindness and exceptional medicine. Our culture is built on collaboration, autonomy, and mutual respect. Team members are empowered to think independently, share ideas, and grow professionally. Our leaders model these values by fostering trust, accountability, and respect in their daily work.
At Pinnacle, our nurses are the foundation of exceptional patient care, and we believe they deserve to be recognized and rewarded. We awarded over $60,000 in nursing profit sharing in 2024 and more than $77,000 in 2025.
Benefits We offer:
• Independence Blue Cross PPO insurance with no deductible with free access to mental health care for $95/pay period
• Dental, Vision, short term and long term disability insurance
• Flexible scheduling and generous PTO
• 401K with 2% match
• Continuing Education Support
• Costco membership and employee pet care discounts
• Uniform Allowance
• Relocation assistance available
Our Facility
Our state-of-the-art hospital opened in 2021. Current hospital services include emergency and critical care, internal medicine, neurology, surgery, radiology, and cardiology. The hospital is equipped with advanced diagnostic technology including digital radiography, in-house Idexx laboratory suite, a Siemens blood gas analyzer, TEG machine, a GE 16-slice CT scanner, and a 1.5 Tesla MRI unit.
PVS is located in Glen Mills, PA, a suburb of Philadelphia, with convenient access to shopping, restaurants
Requirements
Qualifications

• CVT/LVT/RVT licensure or equivalent clinical experience REQUIRED.
• Minimum 5 years of veterinary emergency practice experience.
• At least 2 years in a leadership role (e.g., Manager, Supervisor, Director).
• Demonstrated mastery of leadership, communication, and conflict-resolution skills.
• Strong organizational abilities and the ability to lead by example.
• Experience with hospital software systems (e.g., Instinct) is highly preferred.
• Positive, collaborative attitude with strong interpersonal skills

Physical Requirements
• Lift and carry up to 40 lbs. independently and assist with heavier patients
• Restrain and walk animals up to 200 lbs.
• Stand and walk on hard surfaces for extended periods
Responsibilities

• Oversee daily operations of the Emergency and Critical Care (ECC) service and nursing support staff
• Manage staffing, scheduling, workflow coordination, and team performance
• Support employee onboarding, training, development, and performance reviews
• Foster clear communication across hospital departments and with the referring community
• Maintain high standards of patient care, safety, and client service
• Collaborate with ECC shift leads, clinicians, and hospital leadership to improve workflow and morale
• Ensure compliance with hospital policies, and regulatory standards
• Assist in developing SOPs, training materials, and technician leveling systems
• Lead regular staff meetings and provide timely, respectful employee feedback
• Support continuing education and professional growth opportunities for team members
• Participate in hospital leadership, outreach, recruiting, and community events as needed
• Lead by example through professionalism, accountability, and a positive attitude during both routine and high-pressure situations.
• Demonstrate emotional intelligence, sound judgment, and the ability to navigate difficult conversations with professionalism and respect.

*****RELOCATION ASSISTANCE AVAILABLE****
If you are interested email: acarr@pinnacle.vet