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Inside Sales Representative Manager Jobs in Washington

QXO

Inside Sales Representative

Laurel, MD · On-site

$60K - $70K/yr

The Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer ...

ARS

Inside Sales Representative

Alexandria, VA

$85K/yr

... our Inside Sales team and hiring motivated Phone Sales Specialists / Rehash Representatives to ... Ability to multitask and manage multiple leads in a fast-paced environment * Must pass background ...

F.H. Furr

Inside Sales Representative

Manassas, VA · On-site

$100K/yr

Overview Inside Sales Representative - F.H. Furr Plumbing, Heating, A/C, and Electrical Who Are We? * F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best" * 40+ year old ...

PJ Fitzpatrick

Inside Sales Representative

Bowie, MD · On-site

$18 - $20/hr

Inside Sales Representative - Join P.J. Fitzpatrick's Dynamic Team! P.J. Fitzpatrick, the leading name in home services, is looking for enthusiastic and driven individuals to join our Inside Sales ...

Pj Fitzpatrick

Inside Sales Representative

Bowie, MD · Remote

$18 - $20/hr

Inside Sales Representative - Join P.J. Fitzpatrick's Dynamic Team! P.J. Fitzpatrick, the leading name in home services, is looking for enthusiastic and driven individuals to join our Inside Sales ...

Janitza

Inside Sales Representative (ISR)

Ashburn, VA · On-site

$70K - $85K/yr

INSIDE SALES REPRESENTATIVE (ISR)LOCATION: Ashburn, VAWho We Are Janitza LP is the North American ... The ISR works closely with the Inside Sales Manager, Outside Sales, Sales Engineering, and ...

Janitza

Inside Sales Representative (ISR)

Ashburn, VA · On-site

$70K - $85K/yr

INSIDE SALES REPRESENTATIVE (ISR) LOCATION : Ashburn, VA Who We Are Janitza LP is the North ... The ISR works closely with the Inside Sales Manager, Outside Sales, Sales Engineering, and ...

F.H. Furr

Inside Sales Representative

Manassas, VA

$18/hr

The Inside Sales Representative plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective ...

F.H. Furr

Inside Sales Representative

Manassas, VA · On-site

$18/hr

The Inside Sales Representative plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective ...

F.H. Furr

Inside Sales Representative

Manassas, VA · On-site

$18/hr

The Inside Sales Representative plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective ...

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All JobsInside Sales Representative JobsInside Sales Representative Manager JobsInside Sales Representative Manager Jobs in Washington

Inside Sales Representative Manager information

What does an inside sales representative manager do?

An Inside Sales Representative Manager oversees a team of inside sales representatives who sell products or services remotely, typically via phone, email, or online channels. Their main responsibilities include setting sales targets, coaching and training team members, monitoring performance metrics, and developing strategies to increase sales. They also handle escalated customer issues, ensure the team meets company goals, and collaborate with other departments like marketing and customer service. Effective Inside Sales Representative Managers possess strong leadership, communication, and analytical skills.

What are the key skills and qualifications needed to thrive as an inside sales representative manager, and why are they important?

To thrive as an Inside Sales Representative Manager, you need strong sales acumen, leadership abilities, and experience in sales management or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, sales analytics tools, and pipeline management software is typically required. Exceptional communication, motivational skills, and the ability to coach and develop team members set outstanding managers apart. These skills are crucial for driving sales performance, achieving targets, and fostering a high-performing, collaborative team environment.

What are some common challenges faced by inside sales representative managers, and how can they be addressed?

Inside Sales Representative Managers often face challenges such as maintaining team motivation in a fast-paced environment, managing varying performance levels, and ensuring effective communication between team members and other departments. Addressing these issues typically involves implementing regular coaching sessions, setting clear and achievable targets, and fostering a collaborative team culture. Additionally, leveraging sales technology and data analytics can help managers identify areas for improvement and support their team's growth.

What is the difference between Inside Sales Representative Manager vs Inside Sales Representative?

AspectInside Sales RepresentativeInside Sales Representative Manager
ResponsibilitiesHandles sales calls, generates leads, maintains client relationshipsOversees sales team, develops strategies, manages performance
Required SkillsCommunication, product knowledge, CRM proficiencyLeadership, team management, sales strategy
Work EnvironmentOffice-based, sales floorOffice-based, supervisory role
Common CertificationsSales certifications, CRM trainingSales management certifications, leadership training

The Inside Sales Representative focuses on direct sales activities, while the Inside Sales Representative Manager oversees the sales team and strategy. The manager role requires leadership skills and experience in managing sales processes, whereas the representative role emphasizes individual sales performance.

What are the most commonly searched types of Inside Sales Representative jobs in Washington?

The most popular types of Inside Sales Representative jobs in Washington are:

What cities in Washington are hiring for Inside Sales Representative Manager jobs?

Cities in Washington with the most Inside Sales Representative Manager job openings:

Inside Sales Representative Manager jobs near you

Inside Sales Representative

QXO

Laurel, MD • On-site

$60K - $70K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Serve as the primary point of contact for customers via phone, email, and walk-in inquiries

  • Receive and process requests for quotations, orders, returns, cancellations, product information, pricing, billing inquiries, and order corrections

  • Process sales orders, purchase orders, returns, credits, and exchanges accurately and efficiently

QXO rating

8.0

Company rating: 8.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

119th of 428 rated retail wholesalers

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.
What you'll do:
The Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. This role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers by assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the Inside Sales Representative ensures customer orders are completed accurately and efficiently while delivering an outstanding customer experience.
Customer Service & Sales
  • Serve as the primary point of contact for customers via phone, email, and walk-in inquiries
  • Receive and process requests for quotations, orders, returns, cancellations, product information, pricing, billing inquiries, and order corrections
  • Provide accurate pricing, quotations, and product recommendations for building materials and related products
  • Build and maintain strong relationships with contractors, builders, homeowners, commercial customers, and vendors
  • Identify customer needs and recommend products and solutions that support successful project outcomes
  • Deliver exceptional customer service by resolving questions, concerns, and product issues promptly and professionally

Order Management & Sales Support
  • Process sales orders, purchase orders, returns, credits, and exchanges accurately and efficiently
  • Coordinate order fulfillment with warehouse, yard, purchasing, production, and delivery teams
  • Monitor inventory availability and communicate lead times, substitutions, and product updates to customers
  • Maintain customer accounts, pricing structures, sales documentation, and order records within company systems
  • Adhere to company pricing guidelines, credit policies, and customer account procedures
  • Support Outside Sales Representatives through quotation preparation, project coordination, and account management

Business Development
  • Plan and implement prospecting, telemarketing, and customer outreach activities to generate new business opportunities
  • Support branch sales initiatives by identifying opportunities to expand existing customer relationships
  • Promote company products, services, vendor programs, and value-added solutions
  • Develop product knowledge to effectively recommend new products and alternatives
  • Assist with special-order sourcing and product availability research as needed

Cross-Functional Collaboration
  • Partner with Operations, Purchasing, Warehouse, Production, Delivery, and Customer Service teams to ensure seamless order execution
  • Communicate effectively with customers, vendors, internal team members, and management regarding order status and project updates
  • Assist with resolving delivery issues, inventory concerns, and product discrepancies
  • Participate in sales meetings, product training, and continuous improvement initiatives
  • Perform additional duties as assigned

What you'll bring:
  • Strong customer service and relationship-building skills
  • Excellent verbal and written communication abilities
  • Strong organizational, multitasking, and time-management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and commitment to accuracy
  • Ability to effectively communicate and follow up with customers, vendors, team members, and management
  • Strong problem-solving skills with a proactive, team-oriented mindset
  • Eagerness and ability to quickly learn and retain extensive product knowledge
  • High school diploma or equivalent; additional education in Business, Construction, or related field is a plus
  • Previous inside sales, sales support, customer service, or front-line retail sales experience
  • Experience in building materials, lumber, construction supply, industrial distribution, or related industries preferred
  • Knowledge of lumber products, building materials, and construction applications is a plus
  • Proficiency with ERP systems, CRM software, order entry systems, Microsoft Office, and other business applications
  • Spanish bilingual communication skills are a plus
  • Primarily office and sales counter environment within a branch, warehouse, or building materials facility
  • Frequent interaction with customers, warehouse personnel, yard associates, delivery drivers, vendors, and internal teams
  • Ability to sit or stand for extended periods throughout the workday
  • Occasional lifting of product samples, paperwork, or office materials (typically up to 25 pounds)
  • May require occasional overtime or weekend work based on business needs
  • Continuous use of computers, phones, ERP systems, and business software to support customer service and sales operations

What you'll earn
  • Health Care Benefits
  • 401(k) with employer match
  • Paid Time Off

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.
To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.
Salary Range:
USD $60,000.00 - USD $70,000.00 /Yr.

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