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Inside Desk Adjuster Jobs (NOW HIRING)

Erie Insurance

Inside Property Adjuster

Hagerstown, MD · On-site

$44K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must be willing to obtain the required State's Adjuster's License Duties and Responsibilities ... Performs desk review of repair estimates as required. * Handles property claims within designated ...

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Inside Desk Adjuster information

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$64.6K

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How much do inside desk adjuster jobs pay per year?

As of Aug 15, 2026, the average yearly pay for inside desk adjuster in the United States is $64,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $75,500.00 per year, depending on experience, location, and employer.

What is an inside desk adjuster?

Inside desk adjusters, also known as desk adjusters, are insurance professionals who handle claims from an office environment rather than visiting claim sites in person. They review documentation, assess damages, communicate with policyholders, and determine the validity and value of insurance claims using phone calls, emails, and digital records. Their work is essential for processing claims efficiently and ensuring that policyholders receive prompt resolutions without the need for on-site inspections. Inside desk adjusters often specialize in property, auto, or casualty claims and must have strong analytical and communication skills. They play a critical role in customer service and claims management for insurance companies.

What are some common challenges faced by inside desk adjusters and how can they be managed?

Inside Desk Adjusters often handle a high volume of claims, requiring strong organizational and time management skills to prioritize tasks effectively. They may also face challenges in accurately assessing damages and coverage without visiting the site in person, making clear communication with claimants and field adjusters essential. Building expertise in interpreting policy language and using claims management software can help streamline processes and reduce errors. Regular training and collaboration with team members further assist in overcoming these challenges and ensuring efficient claim resolution.

What are the key skills and qualifications needed to thrive as an inside desk adjuster?

To thrive as an Inside Desk Adjuster, you need strong analytical skills, attention to detail, and a background in insurance or claims management, often supported by a relevant degree or industry certification. Familiarity with claims management software, estimating tools, and documentation systems is typically required. Excellent communication, negotiation, and customer service skills help in resolving claims efficiently and maintaining client satisfaction. These abilities are essential to accurately assess claims, ensure compliance, and deliver timely resolutions in a high-volume environment.

What is the difference between Inside Desk Adjuster vs Field Adjuster?

AspectInside Desk AdjusterField Adjuster
Work EnvironmentOffice-based, primarily working on claims remotelyOn-site, inspecting damages at claim locations
Required CredentialsAdjuster license, insurance knowledgeAdjuster license, insurance knowledge
Job ResponsibilitiesReviewing claims, estimating damages remotelyVisiting sites, assessing damages in person
Industry UsageCommon in insurance companies for claims processingUsed for on-site damage assessments

Inside Desk Adjusters primarily handle claims remotely from an office, focusing on reviewing and estimating damages without visiting the site. Field Adjusters, on the other hand, inspect damages in person at the claim location. Both roles require similar credentials and are essential in the insurance industry, but they differ mainly in work environment and responsibilities.

More about Inside Desk Adjuster jobs

What states have the most Inside Desk Adjuster jobs?

States with the most job openings for Inside Desk Adjuster jobs include:

What job categories do people searching Inside Desk Adjuster jobs look for?

The top searched job categories for Inside Desk Adjuster jobs are:

Inside Desk Adjuster jobs near you
Infographic showing various Inside Desk Adjuster job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,609 per year, or $31.1 per hour.

Inside Property Adjuster

Erie Insurance

Hagerstown, MD • On-site

$44K - $71K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Erie Insurance Group rating

8.7

Company rating: 8.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

70th of 308 rated insurance

Job description

Division or Field Office:
Property & Material Damage Div
Department of Position:Property Damage Dept
Work from:
Branch OfficeSalary Range:
$44,936.00 - $71,781.00 *
salary range is for this level and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Exercises independent discretion or judgment in telephonically handling property claims within designated level of authority.
  • There are 2 job openings
  • The ideal candidate can live anywhere in the Erie footprint (WI, IL, IN, OH, KY, TN, VA, WV, PA, NC, NY, MD)
  • The successful candidate will work from the branch office closest to their residence, subject to ERIE's standard policies, including access to a remote work bank.
  • Must be willing to obtain the required State's Adjuster's License

Duties and Responsibilities
  • Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage as needed and prepares estimates. Evaluates and makes recommendations regarding coverage of claims. Performs desk review of repair estimates as required.
  • Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.
  • Documents claim files and submits final report to file for closure.
  • Identifies subrogation situations and initiates appropriate action.
  • Interacts with Agents and district sales managers on matters of mutual concern.
  • Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
  • Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.
  • Participates on Catastrophe Team when required.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.
Capabilities
  • Values Diversity
  • Nimble Learning
  • Self-Development
  • Collaborates
  • Customer Focus
  • Cultivates Innovation
  • Instills Trust
  • Optimizes Work Processes (IC)
  • Job-Specific Knowledge
  • Ensures Accountability
  • Decision Quality

Qualifications
Minimum Educational and Experience Requirements
  • High school diploma or GED required.
  • Bachelor's degree preferred.

Additional Experience
  • Previous claims experience preferred.
  • Position requires incumbents to provide support during periods of heavy volume.
  • Willingness to pursue and complete Technical Learning Center Training required.

Designations and/or Licenses
  • Appropriate license as required by state.
  • Successful completion of AIC 33 and AIC 35 preferred.
  • Valid driver's license and good driving record preferred.

Physical Requirements
  • Lifting/Moving 0-20 lbs; Occasional (<20%)
  • Lifting/Moving 20-50 lbs; Occasional (<20%)
  • Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
  • Driving; Occasional (<20%)
  • Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
  • Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
  • Climbing/accessing heights; Rarely

What Erie Insurance Group employees say

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