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Inmate Call Monitoring Jobs in Silver Spring, MD

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Inmate Call Monitoring information

See Silver Spring, MD salary details

$11

$14

$23

How much do inmate call monitoring jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for inmate call monitoring in Silver Spring, MD is $14.83, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $14.90 per hour, depending on experience, location, and employer.

What is the difference between Inmate Call Monitoring vs Inmate Phone System Technician?

AspectInmate Call MonitoringInmate Phone System Technician
CredentialsTypically requires security clearances, monitoring software knowledgeTechnical certifications, telecom or networking skills
Work EnvironmentCorrectional facilities, monitoring roomsTelecom facilities, maintenance sites
Employer & IndustryCorrectional institutions, government agenciesTelecom companies, correctional facility maintenance
Search & Comparison IntentUnderstanding monitoring roles in correctionsTechnical repair and system setup roles

Inmate Call Monitoring involves overseeing and listening to inmate phone calls to ensure security and compliance, often within correctional facilities. In contrast, an Inmate Phone System Technician focuses on installing, maintaining, and repairing the phone systems used by inmates. While both roles are essential in correctional communication operations, they differ in technical requirements and daily tasks.

What is inmate call monitoring?

Inmate call monitoring is the process of supervising and recording phone calls made by incarcerated individuals in jails or prisons. This is done to ensure the safety and security of the facility, prevent criminal activity, and monitor compliance with facility rules. Law enforcement or correctional staff may listen to live calls or review recordings for investigative purposes. Typically, inmates are informed that their calls are being monitored, except for privileged communications with legal counsel. The practice is strictly regulated to balance security needs with privacy rights.

What are some common challenges faced by professionals in inmate call monitoring, and how can they be effectively managed?

Professionals in inmate call monitoring often encounter challenges such as handling large volumes of calls, identifying potential security risks, and maintaining confidentiality while ensuring accurate documentation. Staying vigilant for suspicious patterns and learning to use advanced monitoring software efficiently are key to overcoming these challenges. Effective communication with correctional officers and legal teams is essential, as is ongoing training to stay updated on policies and technology. Support from a collaborative team helps manage workload and ensures that protocols are followed consistently.

What are the key skills and qualifications needed to thrive as an Inmate Call Monitoring Specialist, and why are they important?

To thrive as an Inmate Call Monitoring Specialist, you need strong attention to detail, analytical skills, and a high school diploma or equivalent. Familiarity with call monitoring software, telecommunications systems, and secure data handling protocols is typically required. Discretion, integrity, and strong written communication skills help professionals excel in this sensitive role. These skills ensure accurate monitoring, maintain security, and support compliance with legal and institutional regulations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Silver Spring, MD? The most popular types of Inmate Call Monitoring jobs in Silver Spring, MD are:
What are popular job titles related to Inmate Call Monitoring jobs in Silver Spring, MD? For Inmate Call Monitoring jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Inmate Call Monitoring jobs in Silver Spring, MD look for? The top searched job categories for Inmate Call Monitoring jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Inmate Call Monitoring jobs? Cities near Silver Spring, MD with the most Inmate Call Monitoring job openings:
Inmate Call Monitoring jobs near you
Infographic showing various Inmate Call Monitoring job openings in Silver Spring, MD as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, and 9% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $30,855 per year, or $14.8 per hour.
CORRECTIONAL OFFICER SERGEANT

CORRECTIONAL OFFICER SERGEANT

State of Maryland

Baltimore, MD • On-site

$61K - $97K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

State Of Maryland rating

7.6

Company rating: 7.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

28th of 50 rated states

Job description

Introduction
If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today!
The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release.
As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.
GRADE
CORR 0005
LOCATION OF POSITION
Baltimore City/ Howard County/ Jessup Region/ Western Region
POSITION DUTIES
Baltimore City
Ø Effectively directs subordinates to ensure safe and efficient operation.
Ø Conducts searches on inmates.
Ø Conducts inspections of restraint equipment.
Ø Make liaison with court clerks, bailiffs, sheriffs.
Ø Conduct inmate escorts.
Ø Review and log disposition forms.
Ø Retrieves and records commitment forms.
Ø Retrieves and records releases.
Ø Properly records, calls and verifies inmates left out to custody.
Ø Make timely reports to supervisors.
Ø Practices weapon security.
Ø Maintain key security.
Ø Conducts security counts.
Ø Inspects personal security equipment and weapons.
Ø Inspects motor vehicles.
Ø Properly applies restraint equipment.
Ø Keeps supervisors informed as to daily developments.
Ø Monitors subordinates performance and corrects deficiencies promptly.
Ø Is adept at planning to ensure efficient operation of details.
Ø Makes liaison with court personnel.
Ø Has knowledge of MCTU operating procedures.
Howard County/Jessup Region
Ø Conducts searches of holding cells, bathrooms, inmate access areas.
Ø Conducts searches on inmates,
Ø Conducts inspections of restraint equipment,
Ø Make liaison with court clerks, bailiffs, sheriffs,
Ø Conduct inmates escorts,
Ø Review and log dispositions forms,
Ø Retrieves and records commitment forms,
Ø Retrieves and records releases,
Ø Properly records, call, and verifies inmates left out to custody,
Ø Makes timely reports to supervisors,
Ø Practices weapon security/maintain firearm proficiency,
Ø Maintain key security,
Ø Conducts security counts,
Ø Inspects personal security y equipment and weapons,
Ø Inspects motor vehicles/practices safe driving,
Ø Properly applies restraint equipment,
Ø Maintains frequent contact with Transportation Supervisors to ensure efficient operation.
MINIMUM QUALIFICATIONS
Education: High School diploma or high school equivalency certificate acceptable to the Maryland State Board of Education as described in the Correctional Training Commission regulation.
Experience: Three years of experience as a Correctional Officer involving the custody and security of adult inmates.
Notes:
1. The above educational requirement is set by the Correctional Training Commission in accordance with Correctional Services Article, Section 8-209.
2. Candidates may substitute additional education at an accredited college or university at the rate of sixty credit hours for one year of the required experience provided that a minimum of 15 credit hours are in the field of criminal justice or related social sciences.
3. Candidates may substitute equivalent State experience in other classifications within the correctional field which involve daily contact with and custody of inmates for the required experience. Qualifying experience must be in a classification where the salary is comparable to that of Correctional Officer II.
4. Candidates may substitute U.S. Armed Forces military service experience in correctional classifications or correctional specialty codes in the criminal justice field of work equivalent to a Correctional Officer II on a year-for-year basis for the required experience.
LIMITATIONS ON SELECTION
This position is limited to current employees of the Department of Public Safety and Correctional Services (DPSCS).
LICENSES, REGISTRATIONS AND CERTIFICATIONS
1. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
2. Employees in this classification may be required to operate busses for the transportation of inmates. Employees assigned such duties will be required to acquire a Class B Commercial Driver's License with passenger and air brakes endorsements valid in the State of Maryland.
SPECIAL REQUIREMENTS
1. Employees who have not already done so must meet the selection standards required and successfully complete the training prescribed by the Maryland Correctional Training Commission for a correctional officer during their probationary period, (Correctional Services Article, Section 8-209). Selection standards for correctional officer training are listed in detail in the Code of Maryland Regulations Title 12, Subtitle 10, Chapter 01 and include the following:
U.S. Citizenship or Resident Alien status
Must be at least 21 years of age
A completed background investigation
Oral interview
Physical examination.
2. Employees in this classification hired or reinstated on or after July 1, 2016 shall successfully complete the Entrance Level Firearms Training prescribed by the Maryland Correctional Training Commission (Code of Maryland 12.10.04.04 and 12.10.04.05) and demonstrate practical knowledge and proficiency in the safe use and care of firearms on a periodic basis.
3. Employees in this classification are subject to call-in 24 hours a day and, therefore, must provide the employing agency with a telephone number where they can be reached.
4. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.
CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
  • Annual Leave - ten (10) days of accumulated annual leave per year
  • Sick Leave - fifteen (15) days of accumulated sick leave per year
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child
  • Holidays - State employees also celebrate at least twelve (12) holidays per year
  • Pension - State employees earn credit towards a retirement pension

FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to kwanesha.lyle@maryland.gov.Resumes will NOT be accepted in lieu of completing the online or paper application.
If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information tokwanesha.lyle@maryland.gov referencing the recruitment number in the subject line. Only additional materials that are requested will be accepted for this recruitment.
For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.
Neesha Lyle
kwanesha.lyle@maryland.gov
If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.
TTY Users: call via Maryland Relay
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

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