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Inmate Call Monitoring Jobs in Baltimore, MD (NOW HIRING)

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Inmate Call Monitoring information

See Baltimore, MD salary details

$10

$14

$22

How much do inmate call monitoring jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for inmate call monitoring in Baltimore, MD is $14.26, according to ZipRecruiter salary data. Most workers in this role earn between $11.44 and $14.33 per hour, depending on experience, location, and employer.

What is inmate call monitoring?

Inmate call monitoring is the process of supervising and recording phone calls made by incarcerated individuals in jails or prisons. This is done to ensure the safety and security of the facility, prevent criminal activity, and monitor compliance with facility rules. Law enforcement or correctional staff may listen to live calls or review recordings for investigative purposes. Typically, inmates are informed that their calls are being monitored, except for privileged communications with legal counsel. The practice is strictly regulated to balance security needs with privacy rights.

What are some common challenges faced by professionals in inmate call monitoring, and how can they be effectively managed?

Professionals in inmate call monitoring often encounter challenges such as handling large volumes of calls, identifying potential security risks, and maintaining confidentiality while ensuring accurate documentation. Staying vigilant for suspicious patterns and learning to use advanced monitoring software efficiently are key to overcoming these challenges. Effective communication with correctional officers and legal teams is essential, as is ongoing training to stay updated on policies and technology. Support from a collaborative team helps manage workload and ensures that protocols are followed consistently.

What are the key skills and qualifications needed to thrive as an inmate call monitoring specialist, and why are they important?

To thrive as an Inmate Call Monitoring Specialist, you need strong attention to detail, analytical skills, and a high school diploma or equivalent. Familiarity with call monitoring software, telecommunications systems, and secure data handling protocols is typically required. Discretion, integrity, and strong written communication skills help professionals excel in this sensitive role. These skills ensure accurate monitoring, maintain security, and support compliance with legal and institutional regulations.

What is the difference between Inmate Call Monitoring vs Inmate Phone System Technician?

AspectInmate Call MonitoringInmate Phone System Technician
CredentialsTypically requires security clearances, monitoring software knowledgeTechnical certifications, telecom or networking skills
Work EnvironmentCorrectional facilities, monitoring roomsTelecom facilities, maintenance sites
Employer & IndustryCorrectional institutions, government agenciesTelecom companies, correctional facility maintenance
Search & Comparison IntentUnderstanding monitoring roles in correctionsTechnical repair and system setup roles

Inmate Call Monitoring involves overseeing and listening to inmate phone calls to ensure security and compliance, often within correctional facilities. In contrast, an Inmate Phone System Technician focuses on installing, maintaining, and repairing the phone systems used by inmates. While both roles are essential in correctional communication operations, they differ in technical requirements and daily tasks.

What are the most commonly searched types of Inmate Call Monitoring jobs in Baltimore, MD?

The most popular types of Inmate Call Monitoring jobs in Baltimore, MD are:

What are popular job titles related to Inmate Call Monitoring jobs in Baltimore, MD?

For Inmate Call Monitoring jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Inmate Call Monitoring jobs in Baltimore, MD look for?

The top searched job categories for Inmate Call Monitoring jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Inmate Call Monitoring jobs?

Cities near Baltimore, MD with the most Inmate Call Monitoring job openings:

Inmate Call Monitoring jobs near you
Infographic showing various Inmate Call Monitoring job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,657 per year, or $14.3 per hour.

Director of Nursing

PrimeCare Medical, Inc

Annapolis, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 hours ago

Job description

Job Type
Full-time
Description
PrimeCare Medical is currently looking for a Registered Nurse (RN) to work as the Director of Nursing (DON) in the medical department at the Anne Arundel County Detention Centers located in Glen Burnie and Annapolis, MD. In this role, the DON manages and evaluates nursing care delivery in accordance with PrimeCare Medical's (PCM) philosophy, goals, and objectives. The DON also ensures that nursing practice complies with established nursing standards.
Available Shift: Monday through Friday, 8 am - 4:30 pm, with flexibility for evening shift and on-call requirements every other weekend
RESPONSIBILITIES:
Administrative:
• Report to and meet with Health Services Administrator and Medical Director on a regular basis.
• Prepare reports as required. Maintain a professional nursing attitude at all times.
• Maintain a professional working relationship with facility staff, unit staff, contracted providers, outside service providers and Corporate Staff.
• Is tactful and diplomatic at all times.
• Functions as a role model for nursing staff.
• Make use of established Corporate and Facility policies and procedures in decision-making.
• Must use factual data and sound independent judgment in meeting the responsibilities and performing the duties of this position.
• Interpret and ensure compliance with established standards of PCM and NCCHC/ACA.
• Orient, supervise and evaluate the performance of nursing personnel (in collaboration with the Health Services Administrator).
• Final approvals must be received from Corporate staff.
• Assign and direct nursing staff.
• Develop and monitor work schedules and provide coverage with appropriate staff to maintain adequate staffing levels.
Clinical:
• Maintain accurate records of all controlled substances, narcotics, and sharps in accordance with applicable state and federal laws.
• Provide health counseling to inmates/patients.
• Conduct sick call for inmates/patients and provide provisional diagnosis and treatment for selected minor illness and injuries defined by written protocol approved by PCM Medical Director.
• Refer all cases not covered by written protocol that do not respond to treatment to an appropriate PCM Physician.
• Receive and give inter-shift reports to ensure continuity of care and to disseminate pertinent information necessary to the functioning of the on-coming shift. Observe, report, and document symptoms, reactions, and progress of inmates/patients and formulate a plan of nursing care.
• Review, evaluate, and coordinate planning for future admissions,and participate in pre-release planning with other members of the facility staff.
• Collect complete ongoing data to determine nursing care needs.
• Monitor nursing care which promotes, maintains, and restores the well-being of inmates/patients.
• Perform all aspects of general and specialized nursing care principles and techniques in the care and treatment of the ill inmate/patient within the facility.
• Assist physicians during the performance of physical examinations and physician visits.
• Perform initial inmate/patient physical assessment (intake screening) according to established written protocol.
Benefits:
PrimeCare believes in offering a competitive compensation and benefits package to its employees. Standard benefits for full-time employees include Medical, Dental, and Vision (Single and Family plans are both available). We also offer Life Insurance and Disability options, Generous PTO, Sick and Safe Leave Accrual, Floating Holidays, 401k with match, and a tuition reimbursement program.
Additional Compensation: In addition to the hourly pay rate PrimeCare Medical also offers Premium Holiday Pay, as well as Employee Referral Bonus opportunities.
Requirements
The Director of Nursing is a fast-paced position, and as such, we must have someone who has the ability to multitask and has a good grasp of patient assessment skills. Other requirements for the Registered Nurse include:
• Licensed as a Registered Nurse in the state of Maryland
• Previous management experience in a medical facility or more than 3 years experience working in an emergency department.
• Experience in the health care delivery system.
• Decision-making ability required.
• Ability to communicate effectively.
• Leadership ability required.
• Demonstrate clinical competency.

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