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Inmate Call Monitoring Jobs in Florida (NOW HIRING)

CFG Health

Medical Director Physician

Frostproof, FL · On-site

Conducts "Doctor Sick Call" to examine and treat those inmate patients requesting care and who ... Monitors all referrals to outside health care facilities for appropriateness, quality and ...

Cfg Health System

Medical Director

Tallahassee, FL · On-site

$150 - $200/hr

Conducts Doctor Sick Call to examine and treat those inmate patients requesting care and who, after ... Monitors all referrals to outside health care facilities for appropriateness, quality and ...

Cfg Health System

Medical Director

Frostproof, FL · On-site

$200 - $250/hr

Conducts "Doctor Sick Call" to examine and treat those inmate patients requesting care and who ... Monitors all referrals to outside health care facilities for appropriateness, quality and ...

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All JobsInmate Call Monitoring JobsInmate Call Monitoring Jobs in Florida

Inmate Call Monitoring information

What is inmate call monitoring?

Inmate call monitoring is the process of supervising and recording phone calls made by incarcerated individuals in jails or prisons. This is done to ensure the safety and security of the facility, prevent criminal activity, and monitor compliance with facility rules. Law enforcement or correctional staff may listen to live calls or review recordings for investigative purposes. Typically, inmates are informed that their calls are being monitored, except for privileged communications with legal counsel. The practice is strictly regulated to balance security needs with privacy rights.

What are some common challenges faced by professionals in inmate call monitoring, and how can they be effectively managed?

Professionals in inmate call monitoring often encounter challenges such as handling large volumes of calls, identifying potential security risks, and maintaining confidentiality while ensuring accurate documentation. Staying vigilant for suspicious patterns and learning to use advanced monitoring software efficiently are key to overcoming these challenges. Effective communication with correctional officers and legal teams is essential, as is ongoing training to stay updated on policies and technology. Support from a collaborative team helps manage workload and ensures that protocols are followed consistently.

What are the key skills and qualifications needed to thrive as an inmate call monitoring specialist, and why are they important?

To thrive as an Inmate Call Monitoring Specialist, you need strong attention to detail, analytical skills, and a high school diploma or equivalent. Familiarity with call monitoring software, telecommunications systems, and secure data handling protocols is typically required. Discretion, integrity, and strong written communication skills help professionals excel in this sensitive role. These skills ensure accurate monitoring, maintain security, and support compliance with legal and institutional regulations.

What is the difference between Inmate Call Monitoring vs Inmate Phone System Technician?

AspectInmate Call MonitoringInmate Phone System Technician
CredentialsTypically requires security clearances, monitoring software knowledgeTechnical certifications, telecom or networking skills
Work EnvironmentCorrectional facilities, monitoring roomsTelecom facilities, maintenance sites
Employer & IndustryCorrectional institutions, government agenciesTelecom companies, correctional facility maintenance
Search & Comparison IntentUnderstanding monitoring roles in correctionsTechnical repair and system setup roles

Inmate Call Monitoring involves overseeing and listening to inmate phone calls to ensure security and compliance, often within correctional facilities. In contrast, an Inmate Phone System Technician focuses on installing, maintaining, and repairing the phone systems used by inmates. While both roles are essential in correctional communication operations, they differ in technical requirements and daily tasks.

What are the most commonly searched types of Inmate Call Monitoring jobs in Florida?

The most popular types of Inmate Call Monitoring jobs in Florida are:

What job categories do people searching Inmate Call Monitoring jobs in Florida look for?

The top searched job categories for Inmate Call Monitoring jobs in Florida are:

What cities in Florida are hiring for Inmate Call Monitoring jobs?

Cities in Florida with the most Inmate Call Monitoring job openings:

Inmate Call Monitoring jobs near you
Infographic showing various Inmate Call Monitoring job openings in Florida as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

OPERATIONS & MANAGEMENT CONSULTANT MANAGER - SES

Tallahassee, FL • On-site

MyFlorida
Public Administration • 10K+ employees
Learn more about MyFloridaexternal

$74K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Requisition No: 881504 

Agency: Department of Corrections

Working Title: OPERATIONS & MANAGEMENT CONSULTANT MANAGER - SES

 Pay Plan: SES

Position Number: 70028912 

Salary:  $74,224.02 Annually 

Posting Closing Date: 08/31/2026 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF CORRECTIONS

We Never Walk Alone

ADVERTISING TITLE: OPERATIONS & MANAGEMENT CONSULTANT MANAGER

This open state advertisement is for a SES (Selected Exempt Service) position located at Central Office in Inmate Appeals.

The purpose of the Operations and Management Consultant Manager is to oversee and manage the inmate grievance process, ensure compliance with relevant rules and policies, support institutional staff in resolving inmate issues, supervise grievance-related personnel, and facilitate effective communication and training to promote fair and efficient grievance resolution.

This position is not a telework position and is required to report to the FDC office in the area it serves.

JOB DUTIES:

  • Manages inmate grievance cases, including protective management and admissible reading materials, and handles related correspondence and inquiries.
  • Gathers information to prepare grievance responses and helps wardens and staff resolve inmate issues and support rehabilitation efforts.
  • Supervises clerical staff and regional grievance coordinators, ensuring grievance procedures are followed, training is provided, and appeals are processed on time.
  • Monitors institutional compliance with grievance rules, review reports to spot trends, and takes part in operational reviews and complaint resolution teams.
  • Keeps updated on relevant rules and policies, suggests improvements, provides staff training, and coordinates documentation requests from outside agencies.

BENEFITS:

  • Paid vacation, sick leave, and holidays.
  • Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
  • Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
  • Tuition-Free college courses.
  • Retirement Plans with the Florida Retirement System:
    • Pension Plan (Traditional Retirement Pension Plan)
    • Investment Plan (401(K)-Type Retirement Plan)
    • Deferred Retirement Option Program (Drop)
    • Deferred Compensation
    • Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.

REQUIREMENTS:

Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.

  • Must possess at least 5 years' experience handling inmate grievances.
  • Must possess at least 5 years' working inside a correctional institution.
  • Must possess at least 5 years' experience working at a professional level in security, classification, sentence structure or inmate grievances.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

ADDITIONAL INFORMATION:

BACKGROUND SCREENING REQUIREMENT

The Florida Department of Corrections requires all job applicants and volunteers to pass a Level 2 background check as per Chapter 435, Florida Statutes. This check must be completed before they can start working or volunteering.

EMPLOYMENT ELIGIBILITY

The Florida Department of Corrections (FDC) only hires U.S. citizens and those authorized to work in the U.S. FDC uses E-Verify to confirm an employee's eligibility to work after completing the I-9 form.

The Florida Department of Corrections does not currently support H-1B Visa Sponsorship. 

For online application issues, call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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