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Information Technology Jobs in Guam (NOW HIRING)

EIGENNET LLC

Be Seen First

IT Technical Support Specialist

Santa Rita, GU · On-site

$35K - $45K/yr

The position supports daily enterprise IT operations by delivering Tier 1 and Tier 2 helpdesk services, managing IT assets, supporting Mobile Device Management (MDM), coordinating telecommunications ...

EIGENNET LLC

Be Seen First

IT Technical Support Specialist

Santa Rita, GU · On-site

$35K - $45K/yr

The position supports daily enterprise IT operations by delivering Tier 1 and Tier 2 helpdesk services, managing IT assets, supporting Mobile Device Management (MDM), coordinating telecommunications ...

Aalis Management Consulting

GU · On-site

Our team delivers stakeholder-focused support in the areas of Acquisition & Procurement Support, (IT) Financial Management, Program Management, and Logistics & Supply Chain Support. Visit us at www ...

Magnus Management Group LLC

GU · On-site

You will help keep enterprise IT services running by resolving Tier 1 and Tier 2 issues, supporting mobile devices and telecommunications, maintaining accurate asset records, and serving as a trusted ...

CALNET Inc.

GU

The primary objective is to provide IT technical and administrative support to the NAVFAC CIO3 Office within the Marianas Area of Responsibility (AOR) to ensure the continuous and efficient operation ...

GBTI Solutions Inc

GU · On-site

Position Summary Provide comprehensive IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3) to ensure continuous and efficient operation of enterprise IT ...

Kina'ole Foundation

GU · On-site

Assist in the migration of IT systems from Legacy networks to JRM PE or PSNET. The goal is to eventually remove all IT systems from Legacy networks and shut them down. Work toward upgrading the ...

CALNET Inc.

GU

... companies in the Technology, Intelligence Analysis, and Language Services consulting arena ... CALNET is ISO 9001, ISO 20000, and CMMI-Level III certified CALNET is looking for an Information ...

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Information Technology information

What is the difference between Information Technology vs Network Administrator?

AspectInformation TechnologyNetwork Administrator
Required CredentialsIT certifications (e.g., CompTIA A+, Network+, Cisco, Microsoft)Networking certifications (e.g., Cisco CCNA, CompTIA Network+)
Work EnvironmentOffice settings, data centers, remote workServer rooms, network infrastructure sites, office networks
Employer & Industry UsageTech companies, corporations, government agenciesOrganizations with complex network infrastructure, ISPs
Common Search & ComparisonYesYes

While both roles involve working with technology, Information Technology is a broad field covering hardware, software, and systems management, whereas Network Administrators focus specifically on managing and maintaining computer networks. IT professionals often handle a variety of tech-related tasks, while Network Administrators specialize in network infrastructure, ensuring connectivity and security.

How to get a job in information technology?

To pursue a career in information technology (IT), you need specialized skills and knowledge of computers, software programming languages, network systems, and server functionality. For entry-level IT jobs, you need a certificate from a coding bootcamp or IT course or an associate's degree in IT or computer science. You need a bachelor’s degree in a computer science field for senior or supervisory positions and for some employers who require a college education. You must have strong analytical problem-solving and teamwork skills to succeed in an IT career.

What is information technology?

Information Technology (IT) refers to the use of computers, networks, storage, and other physical devices, infrastructure, and processes to create, process, store, secure, and exchange all forms of electronic data. IT is commonly used in the context of business operations, where it supports a wide range of functions including software development, technical support, network administration, and cybersecurity. IT professionals help organizations manage and utilize technology to solve problems, improve efficiency, and drive innovation. The field is broad and constantly evolving, offering various career paths in both technical and managerial roles.

What are the key skills and qualifications needed to thrive in information technology?

To thrive in Information Technology, you need a solid understanding of computer systems, networking, programming, and cybersecurity, often supported by a relevant degree or certifications such as CompTIA, Cisco, or Microsoft. Familiarity with operating systems, cloud platforms, and IT management tools is typically essential in the field. Strong problem-solving skills, attention to detail, and effective communication are valuable soft skills that help IT professionals excel. These skills and qualifications are important for ensuring reliable technology operations, effective troubleshooting, and successful collaboration with both technical and non-technical stakeholders.

What are some common challenges faced by information technology professionals in a rapidly changing tech environment?

Information Technology professionals often encounter challenges such as keeping up with fast-evolving technologies, managing cybersecurity threats, and adapting legacy systems to modern requirements. Staying current often requires ongoing professional development, certifications, and a proactive approach to learning. Additionally, IT professionals must communicate effectively with both technical and non-technical stakeholders to ensure smooth project delivery and system integration.
More about Information Technology jobs
What are the most commonly searched types of Information Technology jobs in Guam? The most popular types of Information Technology jobs in Guam are:
What are popular job titles related to Information Technology jobs in Guam? For Information Technology jobs in Guam, the most frequently searched job titles are:
What job categories do people searching Information Technology jobs in Guam look for? The top searched job categories for Information Technology jobs in Guam are:
Information Technology jobs near you
Infographic showing various Information Technology job openings in Guam as of August 2026, with employment types broken down into 91% Full Time, and 9% Temporary. Highlights an 100% In-person job distribution.

IT Technical Support Specialist

Omm IT Solutions

Santa Rita, GU

Contractor

Posted 5 days ago

Job description

\n <\/head>\n \n \n
\n PLEASE NOTE:<\/b><\/span><\/span><\/u>
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    \n
  • It is 100% Onsite position in Santa Rita, Guam.<\/b><\/span><\/span><\/span>
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  • Work Type: 100% On\-Site \/ In\-Person (Telework is restricted; remote telework is not permitted)
    <\/b><\/span><\/span><\/li>\n
  • Employment Terms: Full\-Time (Up to 40 hours\/week, standard business hours; no overtime permitted)
    <\/b><\/span><\/span><\/li>\n
  • Clearance: Must possess an active Tier 3 (T3) \/ Secret security clearance (or be able to obtain an interim T3 clearance prior to onboarding) and maintain it throughout employment.<\/b><\/span><\/span>
    <\/b><\/li>\n
  • Citizenship: Must be a United States Citizen.<\/b><\/span><\/span><\/span><\/span>
    <\/b><\/span><\/span><\/span><\/li>\n <\/ul>\n
    \n
    <\/b><\/span><\/span>\n <\/div>\n
    \n POSITION OVERVIEW:<\/b><\/span><\/span><\/u>
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      \n
    • The IT Technical Support Specialist provides comprehensive technical, administrative, and user\-support services to the NAVFAC Marianas CIO3 Office. The specialist is responsible for ensuring the continuous, efficient operation of enterprise IT systems, workstation hardware, software applications, mobile devices, and telecommunications.
      <\/span><\/span><\/span><\/li>\n
    • Serving as a primary liaison between end\-users and the CIO3 IT Office, this role delivers Tier 1 and Tier 2 helpdesk support, manages hardware\/software asset lifecycles, administers Mobile Device Management (MDM) platforms, and assists with telephone coordination.
      <\/span><\/span><\/span><\/li>\n <\/ul>\n
      \n
      <\/span><\/span>\n <\/div>\n
      \n KEY RESPONSIBILITIES & ESSENTIAL TASKS:<\/b><\/span><\/span><\/u>
      <\/b><\/span><\/span>\n <\/div>\n
      \n
      <\/b><\/span><\/span>\n <\/div>\n
      \n 1. Helpdesk Operations & Tier 1\/2 Support<\/b>
      <\/span><\/span>\n <\/div>\n
        \n
      • Tier 1 (Triage & Basic Support): Serve as the initial point of contact via phone, email, and Microsoft Teams. Log, categorize, prioritize, and track tickets in the enterprise ticket tracking system. Perform basic troubleshooting (password resets, peripheral connections, basic software guidance) and route complex tickets appropriately.
        <\/span><\/span><\/span><\/li>\n
      • Tier 2 (Advanced Technical Support): Diagnose and resolve complex hardware, software, and localized network connectivity issues. Perform hands\-on and remote installation, configuration, and upgrades of operating systems, software, and computer peripherals.
        <\/span><\/span><\/span><\/li>\n <\/ul>\n
        \n
        <\/b><\/span><\/span>\n <\/div>\n
        \n 2. Asset Lifecycle & Database Management<\/b>
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        • Track and manage the full lifecycle of IT hardware (workstations, monitors, peripherals, Multi\-Function Devices [MFDs]) and software licenses from receipt through deployment to final disposal.
          <\/span><\/span><\/span><\/li>\n
        • Coordinate equipment disposal via the Defense Reutilization and Marketing Office (DRMO).
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        • Maintain complete and accurate asset inventory logs, database entries, and Individual Property Custody Sheets for assigned user equipment.
          <\/span><\/span><\/span><\/li>\n <\/ul>\n
          \n
          <\/span><\/span>\n <\/div>\n
          \n 3. Mobile Device Management (MDM) & Telecommunications (TCO)<\/b>
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          • Deliver complete MDM support: provision, configure, enforce security policies, troubleshoot, and maintain enterprise mobile devices for end\-users.
            <\/span><\/span><\/span><\/li>\n
          • Assist the command's Telephone Coordinating Officer (TCO) by coordinating, managing, and tracking legacy landlines, Voice over IP (VoIP) systems, telephone line drops, service requests, and command phone directories.
            <\/span><\/span><\/span><\/li>\n <\/ul>\n
            \n
            <\/span><\/span>\n <\/div>\n
            \n 4. IT Liaison & Technical Communications<\/b>
            <\/span><\/span>\n <\/div>\n
              \n
            • Act as the Information Technology Representative (ITR) and liaison between end\-users and the CIO3 IT Office. Gather IT requirements and coordinate equipment deployments.
              <\/span><\/span><\/span><\/li>\n
            • Draft and disseminate clear user communications regarding system outages, planned maintenance, and new IT capabilities.
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            • Create and update Standard Operating Procedures (SOPs) and end\-user reference guides.<\/span><\/span><\/span>
              <\/li>\n <\/ul><\/span>
              Requirements<\/h3>\n
              \n REQUIRED QUALIFICATIONS & SKILL SETS:<\/u><\/b>
              Experience & SME Requirements<\/b>
              <\/span><\/span>\n <\/div>\n
                \n
              • Work Experience:<\/b> Minimum of 3 years of IT Helpdesk, technical support, or asset management experience.<\/span><\/span><\/span>
                <\/li>\n
              • A formal college degree<\/span><\/span>
                <\/span><\/span><\/span><\/li>\n
              • Systems Knowledge: Demonstrated hands\-on experience with Mobile Device Management (MDM) software and enterprise ticketing\/incident tracking systems.<\/span>
                <\/span><\/span><\/span><\/li>\n
              • Software: <\/b>Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).<\/span><\/span><\/span>
                <\/span><\/span><\/li>\n
              • DoD Cyberspace Workforce (CWF) Certification (DoDM 8140.03 WRC 411)<\/b><\/span>
                <\/span><\/span><\/span><\/li>\n
              • Must possess and maintain at least one (1) of the following approved commercial baseline certifications prior to onboarding:<\/span><\/span><\/span>
                <\/span><\/span><\/li>\n <\/ul>\n \n
                  \n
                • CompTIA Security+<\/b><\/span>
                  <\/b><\/span><\/span><\/span><\/li>\n
                • EC\-Council Certified Network Defender (CND)<\/b><\/span>
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                • GIAC Foundational Cybersecurity Technologies (GFACT)<\/b><\/span>
                  <\/b><\/span><\/span><\/span><\/li>\n
                • GIAC Security Essentials Certification (GSEC)<\/b><\/span>
                  <\/b><\/span><\/span><\/span><\/li>\n
                • (Note: Must complete a minimum of 20 hours annually of Continuous Professional Development [CPD] to maintain active status).<\/b>
                  <\/span><\/span><\/span><\/li>\n <\/ul>\n <\/blockquote>\n
                    \n
                  • Communication & Administrative Skills<\/b>
                    <\/span><\/span><\/span><\/li>\n <\/ul>\n \n
                      \n
                    • Ability to communicate fluently and effectively in English, both orally and in writing.<\/span>
                      <\/span><\/span><\/span><\/li>\n
                    • Demonstrated ability to read and interpret command policies, technical manuals, and directives.<\/span>
                      <\/span><\/span><\/span><\/li>\n
                    • Ability to prepare written correspondence, routine status reports, spreadsheets, and briefings for military personnel, senior civilians, and contract management.
                      <\/span><\/span><\/span><\/li>\n <\/ul>\n <\/blockquote>\n
                        \n
                      • Physical Requirements & Transportation<\/b>
                        <\/span><\/span><\/span><\/li>\n <\/ul>\n \n
                          \n
                        • Ability to perform physical tasks common to IT support:<\/b> extended standing, walking over rough\/uneven surfaces, recurring bending, crouching, stooping, reaching, climbing ladders, and lifting\/moving IT equipment up to 25 lbs.<\/span>
                          <\/span><\/span><\/span><\/li>\n
                        • Sufficient vision to identify safety concerns in office and server room environments.<\/span>
                          <\/span><\/span><\/span><\/li>\n
                        • Must utilize a personal or company vehicle for local travel between bases on Guam (mileage and commuting costs are non\-reimbursable).<\/span><\/span>
                          <\/span><\/li>\n <\/ul>\n <\/blockquote>\n
                          \n
                          \n <\/div><\/span>
                          \n <\/body>\n<\/html>

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