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It Jobs in Guam (NOW HIRING)

EIGENNET LLC

Be Seen First

IT Technical Support Specialist

Santa Rita, GU · On-site

$35K - $45K/yr

The position supports daily enterprise IT operations by delivering Tier 1 and Tier 2 helpdesk services, managing IT assets, supporting Mobile Device Management (MDM), coordinating telecommunications ...

EIGENNET LLC

Be Seen First

IT Technical Support Specialist

Santa Rita, GU · On-site

$35K - $45K/yr

The position supports daily enterprise IT operations by delivering Tier 1 and Tier 2 helpdesk services, managing IT assets, supporting Mobile Device Management (MDM), coordinating telecommunications ...

Aalis Management Consulting

GU · On-site

Ability to perform the physical requirements of the position, including lifting and moving IT equipment up to 25 pounds.Preferred Qualifications3+ years of IT helpdesk, desktop support, technical ...

Magnus Management Group LLC

GU · On-site

Track IT assets and software licenses throughout procurement, receipt, assignment, movement, deployment, inventory, and disposal; maintain accurate custody and lifecycle records. * Create and ...

CALNET Inc.

GU · On-site

Gather command IT requirements, coordinate equipment deployments, collaborate with internal IT teams to resolve technical conflicts, and smoothly escalate complex issues to appropriate support ...

GBTI Solutions Inc

GU · On-site

Act as technical liaison between end-users and the CIO3 IT Office; gather IT requirements; coordinate equipment deployments; collaborate with internal teams; escalate complex issues. * Deliver full ...

Kina'ole Foundation

GU · On-site

Work toward upgrading the Legacy systems to make them adhere to JRM PE or PSNET IT standards so they can be migrated. Qualifications:Minimum five (5) years of experience with Cisco networking ...

CALNET Inc.

GU · On-site

Bachelor's degree in Computer Science, IT, or equivalent experience. * US Citizen * Active Top Secret Clearance * Have a recommended minimum of 5 years of RMF experience and 1 year of specialized ...

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It information

Do IT jobs pay well?

IT jobs generally offer competitive salaries that vary based on experience, location, and specialization. Roles such as network administrators, cybersecurity analysts, and software developers tend to have higher earning potential, especially with relevant certifications and skills in demand. Entry-level positions typically pay less, but salaries increase with expertise and responsibility.

What are the key skills and qualifications needed to thrive as an IT professional?

To thrive as an IT professional, you need a strong understanding of computer systems, networking, troubleshooting, and often a relevant degree or industry certifications such as CompTIA A+, Cisco CCNA, or Microsoft certifications. Familiarity with operating systems, cybersecurity tools, cloud platforms, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and adaptability help IT professionals manage technical issues and support users effectively. These skills are crucial for ensuring reliable technology infrastructure and maintaining business continuity.

What are some common challenges faced by IT professionals when supporting end users, and how can they effectively address them?

IT professionals often encounter challenges such as troubleshooting diverse technical issues, communicating complex solutions in simple terms, and managing multiple support requests simultaneously. To address these, it's important to prioritize tasks effectively, maintain clear and patient communication with users, and document recurring issues to streamline future support. Building strong relationships with team members and staying current with new technologies also help IT professionals deliver efficient and effective support.

What is an IT professional?

IT professionals are individuals who specialize in information technology, which involves the use, development, and maintenance of computer systems, software, and networks. They work in various areas such as technical support, network administration, cybersecurity, software development, and database management. IT professionals help organizations manage their technology infrastructure, solve technical problems, and ensure that computer systems run efficiently and securely. Their roles are essential in almost every industry as businesses rely increasingly on technology for daily operations.

What is in an IT job?

An IT job involves managing and supporting computer systems, networks, and software to ensure they operate efficiently. Common tasks include troubleshooting technical issues, installing hardware and software, and maintaining cybersecurity. IT professionals often use tools like operating systems, network protocols, and may hold certifications such as CompTIA or Cisco.

What is the best IT job to get?

The best IT job depends on individual interests and skills, but roles such as software developer, cybersecurity analyst, and network administrator are highly in demand. These positions often require relevant certifications, technical skills, and sometimes a bachelor's degree in computer science or related fields.

What types of jobs are in IT?

IT offers a variety of roles including network administrators, cybersecurity specialists, software developers, systems analysts, database administrators, and technical support specialists. These jobs often require knowledge of programming languages, networking, security protocols, and relevant certifications such as CompTIA or Cisco certifications. The work environment can range from office settings to remote work, with schedules typically involving standard business hours or shift work for support roles.

What is the difference between IT vs Network Technician?

AspectITNetwork Technician
Required CredentialsIT certifications, such as CompTIA A+, Network+, or Cisco certificationsNetworking-specific certifications like Cisco CCNA or CompTIA Network+
Work EnvironmentOffice settings, remote work, or client sites; involves hardware, software, and systems managementPrimarily technical work on network hardware, cabling, routers, switches, and network troubleshooting
Employer & Industry UsageUsed across various industries including tech, finance, healthcare, and educationCommon in telecommunications, IT services, and large organizations with complex networks
Common Search & Comparison IntentUnderstanding broad IT roles and responsibilitiesFocusing on network-specific tasks and skills

IT professionals have a broader scope, managing hardware, software, and systems, while Network Technicians focus specifically on network infrastructure and troubleshooting. Both roles require certifications and are vital in tech environments, but their daily tasks and expertise areas differ.

More about It jobs
What are the most commonly searched types of It jobs in Guam? The most popular types of It jobs in Guam are:
What are popular job titles related to It jobs in Guam? For It jobs in Guam, the most frequently searched job titles are:
What job categories do people searching It jobs in Guam look for? The top searched job categories for It jobs in Guam are:
What cities in Guam are hiring for It jobs? Cities in Guam with the most It job openings:
It jobs near you
Infographic showing various It job openings in Guam as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 98% In-person, and 2% Remote job distribution.

IT Technical Support Specialist

Omm IT Solutions

Santa Rita, GU

Contractor

Posted 5 days ago

Job description

\n <\/head>\n \n \n
\n PLEASE NOTE:<\/b><\/span><\/span><\/u>
<\/b><\/span><\/span>\n <\/div>\n
    \n
  • It is 100% Onsite position in Santa Rita, Guam.<\/b><\/span><\/span><\/span>
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  • Work Type: 100% On\-Site \/ In\-Person (Telework is restricted; remote telework is not permitted)
    <\/b><\/span><\/span><\/li>\n
  • Employment Terms: Full\-Time (Up to 40 hours\/week, standard business hours; no overtime permitted)
    <\/b><\/span><\/span><\/li>\n
  • Clearance: Must possess an active Tier 3 (T3) \/ Secret security clearance (or be able to obtain an interim T3 clearance prior to onboarding) and maintain it throughout employment.<\/b><\/span><\/span>
    <\/b><\/li>\n
  • Citizenship: Must be a United States Citizen.<\/b><\/span><\/span><\/span><\/span>
    <\/b><\/span><\/span><\/span><\/li>\n <\/ul>\n
    \n
    <\/b><\/span><\/span>\n <\/div>\n
    \n POSITION OVERVIEW:<\/b><\/span><\/span><\/u>
    <\/span><\/span>\n <\/div>\n
      \n
    • The IT Technical Support Specialist provides comprehensive technical, administrative, and user\-support services to the NAVFAC Marianas CIO3 Office. The specialist is responsible for ensuring the continuous, efficient operation of enterprise IT systems, workstation hardware, software applications, mobile devices, and telecommunications.
      <\/span><\/span><\/span><\/li>\n
    • Serving as a primary liaison between end\-users and the CIO3 IT Office, this role delivers Tier 1 and Tier 2 helpdesk support, manages hardware\/software asset lifecycles, administers Mobile Device Management (MDM) platforms, and assists with telephone coordination.
      <\/span><\/span><\/span><\/li>\n <\/ul>\n
      \n
      <\/span><\/span>\n <\/div>\n
      \n KEY RESPONSIBILITIES & ESSENTIAL TASKS:<\/b><\/span><\/span><\/u>
      <\/b><\/span><\/span>\n <\/div>\n
      \n
      <\/b><\/span><\/span>\n <\/div>\n
      \n 1. Helpdesk Operations & Tier 1\/2 Support<\/b>
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        \n
      • Tier 1 (Triage & Basic Support): Serve as the initial point of contact via phone, email, and Microsoft Teams. Log, categorize, prioritize, and track tickets in the enterprise ticket tracking system. Perform basic troubleshooting (password resets, peripheral connections, basic software guidance) and route complex tickets appropriately.
        <\/span><\/span><\/span><\/li>\n
      • Tier 2 (Advanced Technical Support): Diagnose and resolve complex hardware, software, and localized network connectivity issues. Perform hands\-on and remote installation, configuration, and upgrades of operating systems, software, and computer peripherals.
        <\/span><\/span><\/span><\/li>\n <\/ul>\n
        \n
        <\/b><\/span><\/span>\n <\/div>\n
        \n 2. Asset Lifecycle & Database Management<\/b>
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          \n
        • Track and manage the full lifecycle of IT hardware (workstations, monitors, peripherals, Multi\-Function Devices [MFDs]) and software licenses from receipt through deployment to final disposal.
          <\/span><\/span><\/span><\/li>\n
        • Coordinate equipment disposal via the Defense Reutilization and Marketing Office (DRMO).
          <\/span><\/span><\/span><\/li>\n
        • Maintain complete and accurate asset inventory logs, database entries, and Individual Property Custody Sheets for assigned user equipment.
          <\/span><\/span><\/span><\/li>\n <\/ul>\n
          \n
          <\/span><\/span>\n <\/div>\n
          \n 3. Mobile Device Management (MDM) & Telecommunications (TCO)<\/b>
          <\/span><\/span>\n <\/div>\n
            \n
          • Deliver complete MDM support: provision, configure, enforce security policies, troubleshoot, and maintain enterprise mobile devices for end\-users.
            <\/span><\/span><\/span><\/li>\n
          • Assist the command's Telephone Coordinating Officer (TCO) by coordinating, managing, and tracking legacy landlines, Voice over IP (VoIP) systems, telephone line drops, service requests, and command phone directories.
            <\/span><\/span><\/span><\/li>\n <\/ul>\n
            \n
            <\/span><\/span>\n <\/div>\n
            \n 4. IT Liaison & Technical Communications<\/b>
            <\/span><\/span>\n <\/div>\n
              \n
            • Act as the Information Technology Representative (ITR) and liaison between end\-users and the CIO3 IT Office. Gather IT requirements and coordinate equipment deployments.
              <\/span><\/span><\/span><\/li>\n
            • Draft and disseminate clear user communications regarding system outages, planned maintenance, and new IT capabilities.
              <\/span><\/span><\/span><\/li>\n
            • Create and update Standard Operating Procedures (SOPs) and end\-user reference guides.<\/span><\/span><\/span>
              <\/li>\n <\/ul><\/span>
              Requirements<\/h3>\n
              \n REQUIRED QUALIFICATIONS & SKILL SETS:<\/u><\/b>
              Experience & SME Requirements<\/b>
              <\/span><\/span>\n <\/div>\n
                \n
              • Work Experience:<\/b> Minimum of 3 years of IT Helpdesk, technical support, or asset management experience.<\/span><\/span><\/span>
                <\/li>\n
              • A formal college degree<\/span><\/span>
                <\/span><\/span><\/span><\/li>\n
              • Systems Knowledge: Demonstrated hands\-on experience with Mobile Device Management (MDM) software and enterprise ticketing\/incident tracking systems.<\/span>
                <\/span><\/span><\/span><\/li>\n
              • Software: <\/b>Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).<\/span><\/span><\/span>
                <\/span><\/span><\/li>\n
              • DoD Cyberspace Workforce (CWF) Certification (DoDM 8140.03 WRC 411)<\/b><\/span>
                <\/span><\/span><\/span><\/li>\n
              • Must possess and maintain at least one (1) of the following approved commercial baseline certifications prior to onboarding:<\/span><\/span><\/span>
                <\/span><\/span><\/li>\n <\/ul>\n \n
                  \n
                • CompTIA Security+<\/b><\/span>
                  <\/b><\/span><\/span><\/span><\/li>\n
                • EC\-Council Certified Network Defender (CND)<\/b><\/span>
                  <\/b><\/span><\/span><\/span><\/li>\n
                • GIAC Foundational Cybersecurity Technologies (GFACT)<\/b><\/span>
                  <\/b><\/span><\/span><\/span><\/li>\n
                • GIAC Security Essentials Certification (GSEC)<\/b><\/span>
                  <\/b><\/span><\/span><\/span><\/li>\n
                • (Note: Must complete a minimum of 20 hours annually of Continuous Professional Development [CPD] to maintain active status).<\/b>
                  <\/span><\/span><\/span><\/li>\n <\/ul>\n <\/blockquote>\n
                    \n
                  • Communication & Administrative Skills<\/b>
                    <\/span><\/span><\/span><\/li>\n <\/ul>\n \n
                      \n
                    • Ability to communicate fluently and effectively in English, both orally and in writing.<\/span>
                      <\/span><\/span><\/span><\/li>\n
                    • Demonstrated ability to read and interpret command policies, technical manuals, and directives.<\/span>
                      <\/span><\/span><\/span><\/li>\n
                    • Ability to prepare written correspondence, routine status reports, spreadsheets, and briefings for military personnel, senior civilians, and contract management.
                      <\/span><\/span><\/span><\/li>\n <\/ul>\n <\/blockquote>\n
                        \n
                      • Physical Requirements & Transportation<\/b>
                        <\/span><\/span><\/span><\/li>\n <\/ul>\n \n
                          \n
                        • Ability to perform physical tasks common to IT support:<\/b> extended standing, walking over rough\/uneven surfaces, recurring bending, crouching, stooping, reaching, climbing ladders, and lifting\/moving IT equipment up to 25 lbs.<\/span>
                          <\/span><\/span><\/span><\/li>\n
                        • Sufficient vision to identify safety concerns in office and server room environments.<\/span>
                          <\/span><\/span><\/span><\/li>\n
                        • Must utilize a personal or company vehicle for local travel between bases on Guam (mileage and commuting costs are non\-reimbursable).<\/span><\/span>
                          <\/span><\/li>\n <\/ul>\n <\/blockquote>\n
                          \n
                          \n <\/div><\/span>
                          \n <\/body>\n<\/html>

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