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It Jobs in Guam (NOW HIRING)

GBTI Solutions Inc

IT Support Specialist

Piti, GU · On-site

You are the command's first-line helpdesk, on-site technician, asset/MDM tracker, and IT liaison. The work keeps enterprise systems, hardware, software, telecom, and mobile devices running for users ...

GBTI Solutions Inc

IT Support Specialist

Santa Rita, GU · On-site

You are the command's first-line helpdesk, on-site technician, asset/MDM tracker, and IT liaison. The work keeps enterprise systems, hardware, software, telecom, and mobile devices running for users ...

UNAVAILABLE

IT Operations Specialist, Senior

Hagatna, GU · On-site

$85K - $130K/yr

Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work Senior IT Operations Specialist delivers independent, on-site enterprise IT support ...

Dynamic Systems Technology, Inc.

GU · On-site

Support the full lifecycle of IT assets and software licenses, including receipt, inventory, deployment, physical movement, custody documentation, and disposal coordination. * Support the Telephone ...

Magnus Management Group LLC

GU · On-site

Track IT assets and software licenses throughout procurement, receipt, assignment, movement, deployment, inventory, and disposal; maintain accurate custody and lifecycle records. * Create and ...

CACI

System Engineer, Senior

Santa Rita, GU · On-site

$103K - $141K/yr

Job Title: System Engineer, Senior Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular-Long Term Assignment Percentage of ...

CACI

Field Service Engineer, Senior

Santa Rita, GU · On-site

Job Title: Field Service Engineer, Senior Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular-Long Term Assignment Percentage ...

CACI

RMF Engineer, Journeyman

Santa Rita, GU

Job Title: RMF Engineer, Journeyman Job Category: Security Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular-Long Term Assignment Percentage of Travel Required:

CACI

CCD Survivability Engineer, Senior

Santa Rita, GU · On-site

$103K - $141K/yr

Job Title: CCD Survivability Engineer, Senior Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular-Long Term Assignment ...

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What is an IT professional?

IT professionals are individuals who specialize in information technology, which involves the use, development, and maintenance of computer systems, software, and networks. They work in various areas such as technical support, network administration, cybersecurity, software development, and database management. IT professionals help organizations manage their technology infrastructure, solve technical problems, and ensure that computer systems run efficiently and securely. Their roles are essential in almost every industry as businesses rely increasingly on technology for daily operations.

What are the key skills and qualifications needed to thrive as an IT professional?

To thrive as an IT professional, you need a strong understanding of computer systems, networking, troubleshooting, and often a relevant degree or industry certifications such as CompTIA A+, Cisco CCNA, or Microsoft certifications. Familiarity with operating systems, cybersecurity tools, cloud platforms, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and adaptability help IT professionals manage technical issues and support users effectively. These skills are crucial for ensuring reliable technology infrastructure and maintaining business continuity.

What are some common challenges faced by IT professionals when supporting end users, and how can they effectively address them?

IT professionals often encounter challenges such as troubleshooting diverse technical issues, communicating complex solutions in simple terms, and managing multiple support requests simultaneously. To address these, it's important to prioritize tasks effectively, maintain clear and patient communication with users, and document recurring issues to streamline future support. Building strong relationships with team members and staying current with new technologies also help IT professionals deliver efficient and effective support.

What is the difference between IT vs Network Technician?

AspectITNetwork Technician
Required CredentialsIT certifications, such as CompTIA A+, Network+, or Cisco certificationsNetworking-specific certifications like Cisco CCNA or CompTIA Network+
Work EnvironmentOffice settings, remote work, or client sites; involves hardware, software, and systems managementPrimarily technical work on network hardware, cabling, routers, switches, and network troubleshooting
Employer & Industry UsageUsed across various industries including tech, finance, healthcare, and educationCommon in telecommunications, IT services, and large organizations with complex networks
Common Search & Comparison IntentUnderstanding broad IT roles and responsibilitiesFocusing on network-specific tasks and skills

IT professionals have a broader scope, managing hardware, software, and systems, while Network Technicians focus specifically on network infrastructure and troubleshooting. Both roles require certifications and are vital in tech environments, but their daily tasks and expertise areas differ.

Do IT jobs pay well?

IT jobs generally offer competitive salaries that vary based on experience, location, and specialization. Roles such as network administrators, cybersecurity analysts, and software developers tend to have higher earning potential, especially with relevant certifications and skills in demand. Entry-level positions may pay less, but experienced professionals often earn above average wages in the industry.

What is in an IT job?

An IT job involves managing and supporting computer systems, networks, and software to ensure they operate efficiently. Common tasks include troubleshooting technical issues, installing hardware and software, and maintaining cybersecurity. IT professionals often use tools like operating systems, network protocols, and may hold certifications such as CompTIA or Cisco.

What is the best IT job to get?

The best IT job depends on individual skills and interests, but roles such as software developer, cybersecurity analyst, and network administrator are highly in demand. These positions often require relevant certifications, technical skills, and problem-solving abilities, and they offer competitive salaries and growth opportunities.

What types of jobs are in IT?

IT offers a variety of roles including network administrators, cybersecurity analysts, software developers, systems engineers, database administrators, and technical support specialists. These jobs often require knowledge of programming, networking, security protocols, and relevant certifications such as CompTIA or Cisco certifications. The work environment can range from office settings to remote work, with schedules typically including standard business hours or shift work for support roles.
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Infographic showing various It job openings in Guam as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Support Specialist

Piti, GU • On-site

GBTI Solutions Inc
11 - 50 employees
Learn more about GBTI Solutions Incexternal

Full-time

Posted 10 days ago

Job description

About the role
Provide on-site IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3). You are the command’s first-line helpdesk, on-site technician, asset/MDM tracker, and IT liaison. The work keeps enterprise systems, hardware, software, telecom, and mobile devices running for users across the Marianas AOR.
Essential duties
  • Run Tier 1/2 helpdesk via email, phone, and Microsoft Teams; log, triage, prioritize, and close tickets in the command’s enterprise ticketing system.
  • Tier 1: password resets, peripherals, basic software support, routing of unresolved tickets.
  • Tier 2: diagnose and fix hardware, software, and local network issues; install, configure, and upgrade OS, applications, and peripherals; provide hands-on and remote support.
  • Support the Telephone Coordinating Officer (TCO): landlines, VoIP, line drops, service requests, number allocation, and directories.
  • Serve as Information Technology Representative (ITR) / command liaison: gather IT requirements, coordinate deployments, escalate complex issues.
  • Full Mobile Device Management (MDM): provision, configure, enforce security, troubleshoot, and maintain enterprise mobile devices.
  • Manage IT asset lifecycle (workstations, peripherals, MFDs, software licenses) from receipt through movement, custody sheets, inventory, and DRMO disposal coordination.
  • Write and maintain SOPs, user guides, and user notices for outages, updates, and new capabilities.
  • Provide clerical/admin support to CIO3: files, office automation, status reports, and briefings.
  • Perform other IT-related duties as assigned.

Required qualifications
  • U.S. citizen.
  • Active Secret clearance,
  • Current DoD Cyberspace Workforce qualification for Work Role 411 – Technical Support Specialist, Intermediate, with at least one of:
    • CompTIA Security+ 
    • EC-Council Certified Network Defender (CND) 
    • GIAC GFACT
    • GIAC GSEC
    •  Higher-level qualifying certs are acceptable. Must stay current and complete at least 20 hours of CPD per year (or the cert’s own CE requirement, whichever is greater).
  • Demonstrated helpdesk / technical support and asset-management experience (about 3 years preferred; less acceptable if certs and relevant work are strong).
  • Hands-on MDM and enterprise ticketing experience.
  • Fluent spoken and written English; able to work with senior civilians and military personnel.
  • Strong Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
  • Able to read and apply command policy, technical manuals, and SOPs.
Physical / work environment
Primarily office and server-room work, plus on-site user support. Must be able to stand for long periods; walk on uneven surfaces; bend, crouch, stoop, reach; climb ladders; and lift/move IT equipment up to 25 lbs. Sufficient vision to identify safety issues. Work is CUI; no remote work as the normal mode.