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It Assistant Jobs in Guam (NOW HIRING)

Veiovis, LLC.

GU · On-site

$16.75 - $21.25/hr

... Medical Assistants, and other Administrative groups) including template building, and template ... Coordinates with IT Support Services and Infrastructure staff as needed to resolve problems and to ...

Aalis Management Consulting

GU · On-site

Assist users and serve as a liaison between customers and IT support organizations.Develop and maintain SOPs, user guides, technical documentation, and user communications.Support routine IT ...

Kina'ole Foundation

GU · On-site

Assist in the migration of IT systems from Legacy networks to JRM PE or PSNET. The goal is to eventually remove all IT systems from Legacy networks and shut them down. Work toward upgrading the ...

GTA

Facility Infrastructure Technician

Tamuning, GU

... business. It's a great opportunity for a practical problem-solver who enjoys physical work ... * Assist with customer and internal installs, moves, adds, changes, removals, remote hands, and ...

GHD

Construction Engineer

Hagatna, GU · Hybrid

... assist in construction inspection and construction management for our multiple projects ... In the problem solving business, it helps to be restlessly curious to deliver community change. Our ...

ECC

BIM Modeler

Tamuning, GU

... * Assist with model automation and process improvement initiatives utilizing technologies such as ... Maintain awareness of federal cybersecurity, Controlled Unclassified Information (CUI), and secure ...

The Salvation Army

GU

$39K - $52K/yr

Counsel and assist homeless and underprivileged people and coordinate Emergency Solutions Grant ... Input data gathered from client intake into the Homeless Management Information System (HMIS ...

The Salvation Army Guam

$37K - $50K/yr

Counsel and assist homeless and underprivileged people and coordinate Emergency Solutions Grant ... Input data gathered from client intake into the Homeless Management Information System (HMIS ...

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All JobsIt JobsIt Assistant JobsIt Assistant Jobs in Guam

It Assistant information

What are the key skills and qualifications needed to thrive as an IT assistant?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

How do I become a successful IT assistant?

To become a successful IT assistant, develop strong technical skills in areas such as hardware, software, and networking, and gain experience through internships or entry-level positions. Obtaining certifications like CompTIA A+ or Network+ can enhance your qualifications, and good communication skills are essential for assisting users effectively.

Which IT assistant job is most in demand?

The most in-demand IT assistant roles typically include help desk support, network support, and technical support specialists, especially those skilled in troubleshooting, customer service, and common tools like Windows, Linux, or cloud platforms. These positions often require strong communication skills and relevant certifications such as CompTIA A+ or Network+. Demand is driven by the need for technical support across various industries and the increasing reliance on digital infrastructure.

What is an IT assistant?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are some common challenges IT assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

More about It Assistant jobs
What are the most commonly searched types of It jobs in Guam? The most popular types of It jobs in Guam are:
What cities in Guam are hiring for It Assistant jobs? Cities in Guam with the most It Assistant job openings:
It Assistant jobs near you
Infographic showing various It Assistant job openings in Guam as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Technical Support Specialist

Omm IT Solutions

Santa Rita, GU • On-site

Contractor

Posted 6 days ago

Job description

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\n PLEASE NOTE:<\/b><\/span><\/span><\/u>
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  • It is 100% Onsite position in Santa Rita, Guam.<\/b><\/span><\/span><\/span>
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  • Work Type: 100% On\-Site \/ In\-Person (Telework is restricted; remote telework is not permitted)
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  • Employment Terms: Full\-Time (Up to 40 hours\/week, standard business hours; no overtime permitted)
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  • Clearance: Must possess an active Tier 3 (T3) \/ Secret security clearance (or be able to obtain an interim T3 clearance prior to onboarding) and maintain it throughout employment.<\/b><\/span><\/span>
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  • Citizenship: Must be a United States Citizen.<\/b><\/span><\/span><\/span><\/span>
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    \n POSITION OVERVIEW:<\/b><\/span><\/span><\/u>
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    • The IT Technical Support Specialist provides comprehensive technical, administrative, and user\-support services to the NAVFAC Marianas CIO3 Office. The specialist is responsible for ensuring the continuous, efficient operation of enterprise IT systems, workstation hardware, software applications, mobile devices, and telecommunications.
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    • Serving as a primary liaison between end\-users and the CIO3 IT Office, this role delivers Tier 1 and Tier 2 helpdesk support, manages hardware\/software asset lifecycles, administers Mobile Device Management (MDM) platforms, and assists with telephone coordination.
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      \n KEY RESPONSIBILITIES & ESSENTIAL TASKS:<\/b><\/span><\/span><\/u>
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      <\/b><\/span><\/span>\n <\/div>\n
      \n 1. Helpdesk Operations & Tier 1\/2 Support<\/b>
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      • Tier 1 (Triage & Basic Support): Serve as the initial point of contact via phone, email, and Microsoft Teams. Log, categorize, prioritize, and track tickets in the enterprise ticket tracking system. Perform basic troubleshooting (password resets, peripheral connections, basic software guidance) and route complex tickets appropriately.
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      • Tier 2 (Advanced Technical Support): Diagnose and resolve complex hardware, software, and localized network connectivity issues. Perform hands\-on and remote installation, configuration, and upgrades of operating systems, software, and computer peripherals.
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        \n 2. Asset Lifecycle & Database Management<\/b>
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        • Track and manage the full lifecycle of IT hardware (workstations, monitors, peripherals, Multi\-Function Devices [MFDs]) and software licenses from receipt through deployment to final disposal.
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        • Coordinate equipment disposal via the Defense Reutilization and Marketing Office (DRMO).
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        • Maintain complete and accurate asset inventory logs, database entries, and Individual Property Custody Sheets for assigned user equipment.
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          \n 3. Mobile Device Management (MDM) & Telecommunications (TCO)<\/b>
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          • Deliver complete MDM support: provision, configure, enforce security policies, troubleshoot, and maintain enterprise mobile devices for end\-users.
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          • Assist the command's Telephone Coordinating Officer (TCO) by coordinating, managing, and tracking legacy landlines, Voice over IP (VoIP) systems, telephone line drops, service requests, and command phone directories.
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            \n 4. IT Liaison & Technical Communications<\/b>
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            • Act as the Information Technology Representative (ITR) and liaison between end\-users and the CIO3 IT Office. Gather IT requirements and coordinate equipment deployments.
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            • Draft and disseminate clear user communications regarding system outages, planned maintenance, and new IT capabilities.
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            • Create and update Standard Operating Procedures (SOPs) and end\-user reference guides.<\/span><\/span><\/span>
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              Requirements<\/h3>\n
              \n REQUIRED QUALIFICATIONS & SKILL SETS:<\/u><\/b>
              Experience & SME Requirements<\/b>
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              • Work Experience:<\/b> Minimum of 3 years of IT Helpdesk, technical support, or asset management experience.<\/span><\/span><\/span>
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              • A formal college degree<\/span><\/span>
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              • Systems Knowledge: Demonstrated hands\-on experience with Mobile Device Management (MDM) software and enterprise ticketing\/incident tracking systems.<\/span>
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              • Software: <\/b>Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).<\/span><\/span><\/span>
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              • DoD Cyberspace Workforce (CWF) Certification (DoDM 8140.03 WRC 411)<\/b><\/span>
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              • Must possess and maintain at least one (1) of the following approved commercial baseline certifications prior to onboarding:<\/span><\/span><\/span>
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                • CompTIA Security+<\/b><\/span>
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                • EC\-Council Certified Network Defender (CND)<\/b><\/span>
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                • GIAC Foundational Cybersecurity Technologies (GFACT)<\/b><\/span>
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                • GIAC Security Essentials Certification (GSEC)<\/b><\/span>
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                • (Note: Must complete a minimum of 20 hours annually of Continuous Professional Development [CPD] to maintain active status).<\/b>
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                  • Communication & Administrative Skills<\/b>
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                    • Ability to communicate fluently and effectively in English, both orally and in writing.<\/span>
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                    • Demonstrated ability to read and interpret command policies, technical manuals, and directives.<\/span>
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                    • Ability to prepare written correspondence, routine status reports, spreadsheets, and briefings for military personnel, senior civilians, and contract management.
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                      • Physical Requirements & Transportation<\/b>
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                        • Ability to perform physical tasks common to IT support:<\/b> extended standing, walking over rough\/uneven surfaces, recurring bending, crouching, stooping, reaching, climbing ladders, and lifting\/moving IT equipment up to 25 lbs.<\/span>
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                        • Sufficient vision to identify safety concerns in office and server room environments.<\/span>
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                        • Must utilize a personal or company vehicle for local travel between bases on Guam (mileage and commuting costs are non\-reimbursable).<\/span><\/span>
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