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Information Technology Tech Support Jobs (NOW HIRING)

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis out of Charleston, SC. This role is for an entry-level IT support person or administrator with ...

Netpace Inc

IT Support Engineer

San Francisco, CA · On-site

Netpace Inc is looking to expand its IT team with the addition of an IT Support Engineer. The role involves providing IT support to employees, managing office technology, and improving user ...

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate: 23-24/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.

4Insite, LLC

IT & Support Lead

Sacramento, CA · On-site

$80 - $100/hr

Title:IT & Support Lead Compensation: $80,000-$85,000 per yearJob OverviewThe IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the ...

Reicks View Farms

IT Support Technician

Lawler, IA · On-site

$20 - $27.50/hr

Reicks View Farms is seeking an experienced IT Support Technician to join our office team. We are looking for a customer-focused and tech-savvy IT Support Technician to join our team. In this role ...

New

Anthropic

Manager, IT Support

New York, NY · On-site

$230K - $265K/yr

About the Role We're looking for a Manager, IT Support to lead our Americas support team. IT Support is the front door for every employee technology need at Anthropic: our Claude-backed support ...

E-Solutions, Inc.

IT Support Technician

Duarte, CA · On-site

$22.75 - $31/hr

Role : IT Support Technician II (Field Services) Location : Duarte, CA About the Role We're looking for an IT Support Technician II to keep our end-user devices running smoothly and our people ...

New

priceline.com LLC

IT Support Specialist

Norwalk, CT · On-site

Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees productive by delivering reliable endpoint support, collaboration technology, and office technology ...

The Rockridge Group

IT Support Technician

Princeton, NJ · On-site

$22.50 - $31/hr

TITLE: IT Support Technician DURATION: Three (3+) months with possibility to be extended LOCATION: 210 Carnegie Center, Suite 103, Princeton, NJ 08540 Job Summary: We are looking to hire a skilled ...

Optiline Enterprises LLC

IT Support Specialist

Nashua, NH · On-site

$20 - $25/hr

Job Summary We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues ...

Optiline Enterprises

IT Support Specialist

Nashua, NH · On-site

Job Summary We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues ...

Cobalt Truck Equipment

IT Support Specialist

Nampa, ID · On-site

The IT Support Specialist is responsible for providing first-line technical support to employees across the organization. This role serves as the primary point of contact for IT-related issues ...

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL · On-site

$20.75 - $28.50/hr

Role Summary The IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and ...

Jobtailor

IT Support Specialist

Los Angeles, CA · On-site

$60 - $80/hr

* Serve as the first point of contact for all IT support requests across the agency * Triage, prioritize, resolve, document, and escal...! help desk tickets * Troubleshoot Windows and macOS laptops ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk ...

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Information Technology Tech Support information

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How much do information technology tech support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for information technology tech support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an information technology tech support?

Information Technology (IT) Tech Support professionals are specialists who help users resolve hardware, software, and network-related issues. They provide technical assistance in person, over the phone, or online, ensuring that computer systems and technology run smoothly in an organization. IT Tech Support may troubleshoot problems, install and configure new equipment, and guide users through solutions. Their role is critical in minimizing downtime and maintaining productivity in both business and personal computing environments.

What are the key skills and qualifications needed to thrive as an information technology tech support?

To thrive as an Information Technology Tech Support, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically at least a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is crucial for efficiently resolving user issues. Patience, clear communication, and strong problem-solving abilities are standout soft skills for this role. These competencies ensure timely and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges information technology tech support professionals face when assisting users, and how can they effectively overcome them?

Information Technology Tech Support professionals often encounter challenges such as communicating complex technical concepts to non-technical users, managing high volumes of support requests, and troubleshooting unfamiliar issues under time pressure. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize ticketing systems to prioritize and track requests, and continually update technical knowledge through training and collaboration with colleagues. Building patience and empathy also enhances the user experience, leading to more effective problem resolution and customer satisfaction.

What is the difference between Information Technology Tech Support vs Network Technician?

AspectInformation Technology Tech SupportNetwork Technician
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure setup, maintenance, on-site troubleshooting
Employer & Industry UsageIT departments across various industriesTelecommunications, enterprise networks, data centers
Common Search/ComparisonYesYes

While both roles support IT infrastructure, Information Technology Tech Support primarily assists end-users with hardware and software issues, often remotely or via help desks. Network Technicians focus on maintaining and troubleshooting network hardware and infrastructure. The roles overlap in certifications and work environments but differ in scope and focus area.

What cities are hiring for Information Technology Tech Support jobs?

Cities with the most Information Technology Tech Support job openings:

What states have the most Information Technology Tech Support jobs?

States with the most job openings for Information Technology Tech Support jobs include:

What are popular job titles related to Information Technology Tech Support jobs?

For Information Technology Tech Support jobs, the most frequently searched job titles are:

Information Technology Tech Support jobs near you

IT Support Technician

Charleston, SC • On-site

Sentinel Blue
1 - 10 employees
Learn more about Sentinel Blueexternal

$42K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis out of Charleston, SC. This role is for an entry-level IT support person or administrator with strong customer service skills. Our ideal person for this role is a natural communicator, empathetic and technically-inclined. You don't need to be a technical wizard, but you do need to be patient and willing to help. This role is primarily responsible for receiving, handling and escalating IT support requests, and contributes to a broad range of systems, projects, and services.
This role follows a hybrid schedule, combining in-office days for hands-on IT support with remote workdays. Applicants must be located in, or willing to relocate to, the Charleston, SC area.
This position may require access to technology, technical data, or information that is subject to U.S. export control laws and regulations. Employment in this position is contingent upon either verification of U.S. person status as defined under applicable export control regulations (which includes U.S. citizens, lawful permanent residents, and certain protected individuals such as refugees and asylees) or the ability to obtain any required export authorization. The company reserves the right not to apply for an export license and to decline to proceed with any applicant on that basis. All qualified applicants will receive consideration for employment without regard to citizenship status, national origin, or immigration status.
A day in the IT Support Technician role:
The IT Support Technician starts the day with a standup call/check-in with the Operations team. On days onsite, the Technician will arrive at the office and provide IT support to users in the office as required, assisting with common IT requests. On remote days, they will continue any open support tickets and respond to new tickets from customers or others. From there, they will work on project tasks such as automating an application installation, generating endpoint health reports, and writing documentation. The Technician will work closely with the Operations team to address problems and improve infrastructure. The Technician will also have opportunity to work with other Operations team members to learn new technologies and skills, including the Security Operations team and vCISO team.
Responsibilities:
  • Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support.
  • Perform systems administration work in Office 365, Active Directory and other line of business applications.
  • Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
  • Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
  • Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
  • Contribute to reports, briefs, and presentations.

What We Can Offer:
Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.
You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study!
Requirements:
  • General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
  • General knowledge of networking and audio-visual support.
  • Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
  • Strong communication skills.
  • Ability to reliably commute to the office on onsite workdays.

Desired Qualifications:
  • Experience in a multi-client environment - experience in managed services is highly desired.
  • Experience with Azure Government and Office 365 GCC High is highly desired.
  • Basic understanding of security fundamentals (least privilege, RBAC, audit logging, endpoint security, change management).
  • Experience in a professional customer support setting, even if non-IT.
  • Knowledge and passion for cloud-first architecture, including experience building and deploying systems in Azure.
  • Exposure to compliance requirements for the U.S. Defense Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or other industry compliance frameworks (ISO 27001, CIS Controls).

Benefits:
  • Fully paid individual healthcare, vision and dental insurance for the employee.
  • Paid certification and training opportunities.
  • Three weeks of paid vacation + 10 paid holidays.
  • A supportive environment with a focus on keeping healthy work-life balance.
  • Retirement benefit (401k) with company match.

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