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Information Technology Tech Support Jobs (NOW HIRING)

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled on-site requests. Qualified candidates must have the ability to ...

ElevenLabs

IT Support

San Francisco, CA · On-site

About the role We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll Do * Device ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

Job Title: IT Support Analyst Employment Type: Full-Time, Long-Term Role Location: On-site - Atlanta, GA Time Zone: U.S. Eastern Time (ET) Industry: Technology Consulting / Digital Services Work ...

One More Child

IT Support Specialist

Lakeland, FL · On-site

$23 - $26.45/hr

IT SUPPORT SPECIALIST Department: Finance and Administration JOB SUMMARY One More Child is seeking an IT Support Specialist to provide responsive, hands-on technology support to staff and ensure ...

CultureFit

IT Support Specialist

Northbrook, IL

We are seeking an IT Support Specialist-Tier II to join our internal IT team and provide day-to-day technical support to our employees. This role is ideal for someone early in their IT career who ...

Rocket Lab Corporation

Lead, IT Support

Littleton, CO · On-site

Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

EmergeOrtho

IT Support Specialist

Greensboro, NC · On-site

Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA · On-site

$50K - $65K/yr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems for a wide range of applications. As part of the global BMZ Group, we combine innovation, quality ...

Rocket Lab Corporation

Lead, IT Support

Littleton, CO · On-site

Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...

AccuTrans Inc.

IT SUPPORT

Pasadena, TX · On-site

$80 - $100/hr

IT SUPPORT# IT SUPPORTHouston Office - Pasadena, TX 77504## Description**Job Summary**We are seeking an energetic person who has 7+ years of experience developing and supporting .NET applications ...

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Information Technology Tech Support information

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How much do information technology tech support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for information technology tech support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an information technology tech support?

Information Technology (IT) Tech Support professionals are specialists who help users resolve hardware, software, and network-related issues. They provide technical assistance in person, over the phone, or online, ensuring that computer systems and technology run smoothly in an organization. IT Tech Support may troubleshoot problems, install and configure new equipment, and guide users through solutions. Their role is critical in minimizing downtime and maintaining productivity in both business and personal computing environments.

What are the key skills and qualifications needed to thrive as an information technology tech support?

To thrive as an Information Technology Tech Support, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically at least a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is crucial for efficiently resolving user issues. Patience, clear communication, and strong problem-solving abilities are standout soft skills for this role. These competencies ensure timely and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges information technology tech support professionals face when assisting users, and how can they effectively overcome them?

Information Technology Tech Support professionals often encounter challenges such as communicating complex technical concepts to non-technical users, managing high volumes of support requests, and troubleshooting unfamiliar issues under time pressure. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize ticketing systems to prioritize and track requests, and continually update technical knowledge through training and collaboration with colleagues. Building patience and empathy also enhances the user experience, leading to more effective problem resolution and customer satisfaction.

What is the difference between Information Technology Tech Support vs Network Technician?

AspectInformation Technology Tech SupportNetwork Technician
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure setup, maintenance, on-site troubleshooting
Employer & Industry UsageIT departments across various industriesTelecommunications, enterprise networks, data centers
Common Search/ComparisonYesYes

While both roles support IT infrastructure, Information Technology Tech Support primarily assists end-users with hardware and software issues, often remotely or via help desks. Network Technicians focus on maintaining and troubleshooting network hardware and infrastructure. The roles overlap in certifications and work environments but differ in scope and focus area.

What cities are hiring for Information Technology Tech Support jobs?

Cities with the most Information Technology Tech Support job openings:

What states have the most Information Technology Tech Support jobs?

States with the most job openings for Information Technology Tech Support jobs include:

What are popular job titles related to Information Technology Tech Support jobs?

For Information Technology Tech Support jobs, the most frequently searched job titles are:

Information Technology Tech Support jobs near you

IT Support Professional

Macon, GA • On-site

Invision Technologies
11 - 50 employees
Learn more about Invision Technologiesexternal

$35K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Position Summary:
Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled on-site requests. Qualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality of standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
Responsibilities & Duties:
  • Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support.
  • Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting.
  • Offer our clients a true “white-glove” support experience and exceed their expectations.
  • Install and configure hardware and software components to ensure usability and optimal performance.
  • Work with counterpart technicians and clients for developing solutions to meet client needs.
  • Create and maintain thorough documentation and configurations within company tools.
  • Identify and implement automation and continuous process improvement opportunities.
  • Interface with third-party vendors as a liaison between client and vendor.
  • Participate in a 24x7 on-call rotation and after-hours upgrades to support our managed services clients.
  • Other duties as assigned.

Knowledge, Skills & Personal Qualities:
  • Demonstrate excellence in customer service.
  • Ability to identify simple to complex problems and analyze them for triage or solution.
  • Demonstrate problem-solving strategies and practical knowledge.
  • Ability to diagnose and resolve issues, balancing research, troubleshooting, and standard procedures.
  • Advanced knowledge of computer systems, including hardware, software, OS, and peripherals.
  • Working knowledge of networking fundamentals and hardware.
  • Knowledge of cybersecurity fundamentals.
  • Demonstrated ability to work in a fast-paced environment.
  • Time management, organization, and communication are vital.

Required Qualifications:
  • High school diploma or equivalent required.
  • 1 year of computer and/or network support experience.
  • Exceptional written and verbal communication skills.
  • Ability and desire to learn and adapt quickly.
  • Exceptional customer service skills.
  • Attention to detail.

Preferred Qualifications:
  • Advanced level degree or certifications are desired.
  • Preferred certifications: Comptia A+, Network+, Security+, any Microsoft.
  • Managed Service Provider experience.
  • Use of PSA/Ticketing system experience.
  • Experience as a tier 1-2 IT Support Specialist.
  • Working knowledge of O365, Azure, Sharepoint.

Benefits:
  • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
  • Employer-provided life insurance at no cost to the employee.
  • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
  • Monthly mobile phone stipend.
  • Career path after 6months to outline future career growth.
  • Eighteen days of paid time off annually.
  • Salary commensurate with experience, range of $35,000 - $60,000.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees.