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Information Technology Associate Jobs in Wheaton, IL

Braven

IT Support Specialist

Chicago, IL · On-site

Associate's Degree in Information Technology, Computer Science, or a related field, or equivalent experience * 1-2 years of IT support/helpdesk experience (relevant internship or coursework ...

Braven

IT Support Specialist

Chicago, IL

Associate's Degree in Information Technology, Computer Science, or a related field, or equivalent experience * 1-2 years of IT support/helpdesk experience (relevant internship or coursework ...

Braven

IT Support Specialist

Chicago, IL · On-site

Associate's Degree in Information Technology, Computer Science, or a related field, or equivalent experience * 1-2 years of IT support/helpdesk experience (relevant internship or coursework ...

Amazon

IT Support Associate II

West Chicago, IL · On-site

$17.25 - $22.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

Harris N.A.

IT Project Manager

Chicago, IL · Remote

$95K - $120K/yr

Minimum five years managing IT projects. * Strong working knowledge of Microsoft Office application ... Project management training/certification a plus - Certified Associate in Project Management (CAPM ...

B-O-F Corporation

IT Support Specialist

Aurora, IL · On-site

$68K - $82K/yr

Associates degree (or in pursuit of) in a technology-related field or equivalent professional ... If you would like more information about how your data is processed, please contact us.

Tempus

IT Support Specialist

Chicago, IL · On-site

$60K - $80K/yr

Associate's degree in IT, Computer Science, or equivalent hands-on experience. * Technical Skil ls: Proficiency in supporting both Mac OS-X and Microsoft Windows operating systems. * Enterprise Tools:

Tempus

IT Support Specialist

Chicago, IL · On-site

$60K - $80K/yr

Associate's degree in IT, Computer Science, or equivalent hands-on experience. * Technical Skil ls: Proficiency in supporting both Mac OS-X and Microsoft Windows operating systems. * Enterprise Tools:

Tempus

IT Support Specialist

Chicago, IL · Hybrid

$60K - $80K/yr

Associate's degree in IT, Computer Science, or equivalent hands-on experience. * Technical Skil ls: Proficiency in supporting both Mac OS-X and Microsoft Windows operating systems. * Enterprise Tools:

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing ... Understand network protocols and provide technical support to store associates to maximize system ...

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing ... Understand network protocols and provide technical support to store associates to maximize system ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in Wheaton, IL

Information Technology Associate information

See Wheaton, IL salary details

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$53

How much do information technology associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for information technology associate in Wheaton, IL is $28.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $33.94 per hour, depending on experience, location, and employer.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

Is an Information Technology Associate worth getting an Information Technology degree in 2026?

An Information Technology Associate position often benefits from a relevant degree, as it provides foundational knowledge in networking, security, and systems administration. However, practical experience, certifications like CompTIA or Cisco, and technical skills can also be highly valuable in this field. By 2026, a combination of education and hands-on experience will likely remain important for career advancement in IT roles.

What can I do with an information technology associate's degree?

An Information Technology Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.
More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in Wheaton, IL?

The most popular types of Information Technology jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Information Technology Associate jobs?

Cities near Wheaton, IL with the most Information Technology Associate job openings:

Information Technology Associate jobs near you

IT Support Specialist

Braven

Chicago, IL • On-site

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Job Title: IT Support Specialist
Team: Information Technology
Location: Hybrid in Chicago (IL)
Employment Type: Full-time
FLSA Classification: Non-Exempt
Start Date: ASAP
About Braven
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.
Together, our ambition is to help rebuild the middle class and revitalize the American Dream.
To learn more, take a look at Braven's Jobs.
About the Role
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an IT Support Specialist who will keep our day-to-day IT support queue running smoothly. As a member of the IT team, you will be the first point of contact for Braven staff experiencing hardware, software, or account issues, making sure tickets are triaged and resolved quickly so the rest of the organization can stay focused on serving our Fellows.
This role is on the IT team and reports directly to the Head of Workplace Technology & Operations.
What You'll Do
Helpdesk & Ticket Queue Management (60%)
  • Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management)
  • Triage, prioritize, and resolve tickets in a timely manner, escalating complex issues to the IT Systems Engineer or Systems Architect as needed
  • Set up, configure, and deploy hardware (laptops, monitors, peripherals) for new hires and existing staff
  • Support employee onboarding and offboarding from an IT equipment and access perspective

End-User Support & Training (25%)
  • Provide friendly, patient day-to-day technical support to staff on hardware, software, and common applications (e.g., Google Workspace, Zoom, Slack)
  • Create and maintain simple how-to guides and FAQs for common issues
  • Help staff get comfortable with new tools and features as they're rolled out

IT Asset Management (15%)
  • Track and maintain inventory of IT hardware and equipment
  • Support basic device management tasks using our MDM tool
  • Other duties as assigned

Requirements
Minimum Requirements
  • Associate's Degree in Information Technology, Computer Science, or a related field, or equivalent experience
  • 1-2 years of IT support/helpdesk experience (relevant internship or coursework experience considered)

Preferred Qualifications
  • Strong working knowledge of macOS and common productivity software
  • Familiarity with identity and access tools such as Okta
  • Familiarity with Google Workspace basics
  • Excellent communication skills, with the ability to explain technical issues to non-technical staff
  • Strong organizational skills and attention to detail
  • Comfort learning new tools and systems quickly
  • Exemplification of Braven's core values.
  • Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population.

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.
Work Demands
  • Ability to work in-person in Chicago (IL) 3 days per week
  • Travel 3-4 times a year

Additional Requirements
  • Authorized to work in the U.S.
  • Braven doesn't offer employment visa sponsorship

Application & Interview Process
While the interview process may vary slightly, the general process will be:
  • Phone screen with Talent Team member
  • Performance Task
  • Interview with Hiring Manager
  • Panel Interview with Key Partners
  • Reference Checks

Benefits
Compensation and Benefits
Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking.
Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth $47,000-$58,700. This is based on a 50-hour work week at an hourly rate. This is a full-time, regular, non-exempt, and benefits eligible position where you will be working at 100% capacity.
Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include:
  • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
  • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
  • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
  • Coverage of 85% of health insurance premium for employee and dependents
  • 12 weeks of paid parental leave
  • A one-month paid sabbatical after 4 years on staff

Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe our total rewards package aligns with what they are looking for in their next opportunity are encouraged to apply.
Location
We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of our Chicago hub. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.
Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

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