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Information Technology Associate Jobs in Washington

The Building People

IT Project Manager

Washington, DC · On-site

$111K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or an Associate's degree with a minimum of three (3) years of equivalent professional IT ...

Citizant

IT Business Analyst

Chantilly, VA · On-site

$155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role We are seeking an IT Senior Business Analyst to improve CIOO delivery of IT services ... Citizant associates accept challenging and rewarding work and in return receive excellent ...

IonQ

Senior IT Administrator

College Park, MD · On-site

Onsite IT Operations and End-User Support * Primary Technical Liaison: Serve as the dedicated ... Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate ...

Dovel Technologies, Inc

IT Solutions Architect

Washington, DC · On-site

$130 - $216/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

## IT Solutions ArchitectApplylocations: US - DC, Washingtontime type: Full timeposted on: Posted ... AWS Solutions Architect - Associate/Professional* Azure Solutions Architect Expert* Exposure to GCP ...

Siemens

IT Support Analyst

Arlington, VA · On-site

$73K - $99K/yr

Requirements: • Associates of Applied Science or higher degree in Computer and/or Information Technology or comparable technical foundational certifications in ITIL, CompTIA A+, AWS, or Azure • ...

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Information Technology Associate information

See Washington salary details

$15

$33

$62

How much do information technology associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for information technology associate in Washington is $33.42, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $39.76 per hour, depending on experience, location, and employer.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

Is an Information Technology Associate worth getting an Information Technology degree in 2026?

An Information Technology Associate position often benefits from a relevant degree, as it provides foundational knowledge in networking, security, and systems administration. However, practical experience, certifications like CompTIA or Cisco, and technical skills can also be highly valuable in this field. By 2026, a combination of education and hands-on experience will likely remain important for career advancement in IT roles.

What can I do with an information technology associate's degree?

An Information Technology Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.
More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in Washington?

The most popular types of Information Technology jobs in Washington are:

What cities in Washington are hiring for Information Technology Associate jobs?

Cities in Washington with the most Information Technology Associate job openings:

Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 18% Part Time, 2% Temporary, and 7% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $69,507 per year, or $33.4 per hour.

IT Service Desk Agent

General Dynamics Information Technology

Bethesda, MD • On-site

$30.44 - $41.18/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

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REQ#: RQ225422Public Trust: NACI (T1) Requisition Type: Pipeline Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for Americas health agency missions and enhance lives for hundreds of millions every day.

Job Description

IT Service Desk Agent

GDIT is currently seeking an IT Service Desk Team Lead in Bethesda, MD to join our team. In this role you will be expected to provide excellent IT phone support for the National Institutes of Health (NIH). Expertly handle customer requests for IT assistance. Personal dedication to customer service is a must. Process Incidents and Service Requests (ServiceNow). Concentrate on resolution at lowest level while providing excellent support and follow up for cases referred to escalated support tiers. Able to successfully work as part of a multi-vendor and government employee team dedicated to the proactive support of the NIH user community. Work successfully and contribute positively to the team environment.

HOW THE IT SERVICE DESK AGENT WILL MAKE AN IMPACT

  • Respond to requests for help, via the phone and web
  • Diagnose and resolve technical hardware and software issues via phone and remote access tools
  • Research questions using available resources
  • Advise customers on appropriate actions towards resolution
  • Follow the NIH IT Service Desk Standard Operating Procedure (SOP)
  • Log ALL phone and web contacts
  • Completely document the contact and resolution
  • Identify and escalate incidents and problems requiring urgent attention
  • Escalate incidents and problems to the appropriate groups
  • Stay current with Bulletin Boards, IT Service Alerts, and system changes
  • Suggest training needs and opportunities
  • Suggest knowledge needs and opportunities first contact resolution
  • Promote teamwork and skill-sharing
  • Record your time daily
  • Must adhere to your scheduled shift times and manage breaks and lunch times according to schedule

WHAT YOULL NEED TO SUCCEED

Required Skills

  • Associates degree or the equivalent and 3 years relevant experience.
  • ServiceNow experience
  • Email Support Skills
  • Microsoft O365 Support Skills
  • VPN Support Skills
  • Active Directory Skills
  • Basic Network Troubleshooting Skills
  • Knowledge of Windows and Mac Operating Systems
  • Mobile Device Troubleshooting Skills (iOS, Android)
  • Excellent customer service skills
  • Excellent oral and written communication skills; with attention to detail
  • Excellent learning and problem-solving skills
  • Must be able to generate, embrace, and endorse positive change

Preferred

  • Working experience supporting Apple OS and iOS
  • Mobile Device Management Support
  • ITIL Certification
  • HDI Certification

Security Clearance

Ability to obtain and maintain an NIH Public Trust clearance

Location

  • Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you build your skills and own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and 10 company-paid holidays


OWN YOUR OPPORTUNITY
Explore a career at GDIT and youll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Salary and Benefit Information

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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