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Information Technology Associate Jobs in Washington

The Consortium, Inc.

IT Technician

Washington, DC · On-site

... Associate or Bachelor's degree in IT or equivalent experience in the IT field preferred. • Experience working in an association/law firm, or in a similar professional services environment. • ...

The Ford Agency

IT Analyst

Washington, DC · On-site

$70K - $95K/yr

The Ford Agency is actively recruiting for an IT Analyst for a top law firm in their DC office ... Associate's degree required and further education is preferred * Technical certifications are ...

New

Eliassen Group

IT Coordinator

Chevy Chase, MD · On-site

$30 - $35/hr

Associate's or Bachelor's degree. * Preferred: Experience supporting IT, Service Desk, Operations, or Asset Management functions. * Preferred: Exposure to IT asset management, software licensing ...

Arnold & Porter Kaye Scholer LLP

IT Analyst

Washington, DC · On-site

$70K - $95K/yr

Associate degree in Information Technology or a related field, or equivalent combination of education and experience. * Minimum of five years of hands-on desktop support experience in a professional ...

ford agency

IT Analyst

Washington, DC · On-site +1

$70K - $95K/yr

The Ford Agency is actively recruiting for an IT Analyst for a top law firm in their DC office ... Associate's degree required and further education is preferred * Technical certifications are ...

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time ... Associate degree, vocational training, or comparable IT experience. * Experience supporting users ...

Arnold & Porter Llp

IT Analyst

Washington, DC · On-site

$70K - $95K/yr

Associate degree in Information Technology or a related field, or equivalent combination of education and experience. * Minimum of five years of hands-on desktop support experience in a professional ...

XMSTART

Information Technology Manager

Chantilly, VA · On-site

$98K - $120K/yr

XMSTART is looking to add an experienced and strategic full-time Information Technology Manager to ... Associates degree required * Bachelor's degree (preferred) Qualifications: * 5-10+ years of ...

XMSTART

Information Technology Manager

Chantilly, VA · On-site

$97K - $119K/yr

XMSTART is looking to add an experienced and strategic full-time Information Technology Manager to ... Associates degree required * Bachelor's degree (preferred) Qualifications: * 5-10+ years of ...

XMSTART

Information Technology Manager

Chantilly, VA · On-site

$98K - $120K/yr

XMSTART is looking to add an experienced and strategic full-time Information Technology Manager to ... Associates degree required * Bachelor's degree (preferred) Qualifications: * 5-10+ years of ...

Humetis Group

IT Coordinator III

Potomac, MD · On-site

Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). * Minimum 3 years of experience in technical support roles, with emphasis on POS and network ...

Alpha Bravo Leasing

IT Intern

Washington, DC · On-site

$17 - $22.75/hr

Information and Technology Internship (Remote) About Anybill Financial Services: Established in ... Must be enrolled in Associate or Bachelor's degree in business administration, information systems ...

xmstart, inc

Information Technology Manager

Chantilly, VA · On-site

$98K - $120K/yr

XMSTART is looking to add an experienced and strategic full-time Information Technology Manager to ... Required : • Active TS/SCI clearance with CI Polygraph • Associates degree required • 5-10+ ...

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Information Technology Associate information

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$15

$33

$62

How much do information technology associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for information technology associate in Washington is $33.42, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $39.76 per hour, depending on experience, location, and employer.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

Is an Information Technology Associate worth getting an Information Technology degree in 2026?

An Information Technology Associate position often benefits from a relevant degree, as it provides foundational knowledge in networking, security, and systems administration. However, practical experience, certifications like CompTIA or Cisco, and technical skills can also be highly valuable in this field. By 2026, a combination of education and hands-on experience will likely remain important for career advancement in IT roles.

What can I do with an information technology associate's degree?

An Information Technology Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.
More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in Washington?

The most popular types of Information Technology jobs in Washington are:

What cities in Washington are hiring for Information Technology Associate jobs?

Cities in Washington with the most Information Technology Associate job openings:

Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 18% Part Time, 2% Temporary, and 7% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $69,507 per year, or $33.4 per hour.

IT Support Associate

Arlington, VA • On-site

Carnegie Mellon University
Colleges, Universities, and Professional Schools • 1 - 10 employees
Learn more about Carnegie Mellon Universityexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Carnegie Mellon University rating

8.8

Company rating: 8.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

What We Do:
The SEI helps advance software engineering principles and practices and serves as a national resource in software engineering, computer security, and process improvement. The SEI works closely with defense and government organizations, industry, and academia to continually improve software-intensive systems. Our core purpose is to help organizations improve software engineering capabilities and develop or acquire the right software, defect free, within budget and on time, every time.
Position Summary:
Are you a talented tier-one technical support person with the desire to work for an organization that is changing the world? Are you a highly motivated and customer-centric troubleshooter looking for your next opportunity? We are looking for you to join our dynamic IT team at the SEI! In this role, you will be responsible for providing advanced support and services including Windows, Mac and Linux operating systems. Desirable candidates will be able to demonstrate excellent customer service skills as well as possess the ability to troubleshoot a wide variety of technical issues.
Requirements:
  • Associates degree in a technical field or equivalent
  • 0-3 years of related experience with Help Desk and end user support.
  • Willingness to travel to various locations to support the SEI's overall mission. This includes within the SEI and CMU community, sponsor sites, conferences, and offsite meetings on occasion.
  • You will be subject to a background check and will need to obtain and maintain a Department of War security clearance.

Duties:
  • Diagnosing, troubleshooting and providing solutions for technical user problems.
  • Install, configure and troubleshoot system and application software including email clients, office applications, and approved customer related requests.
  • Areas of support include, but are not limited to Windows, Linux, Macs, mobile phones, tablets, audio and video teleconferencing, account management, printing and networking and a wide variety of technical issues that deal with the hardware and software.

Knowledge, Skills and Abilities:
  • Working knowledge of computer operating systems and common tools including networking, email clients, and web browsers
  • Excellent troubleshooting, problem solving, interpersonal, and reasoning skills
  • Excellent oral and written communication skills
  • Ability to work remotely on After Hours coverage
  • Ability to organize work in order to meet deadlines and user demands
  • Ability to understand and follow directions
  • Ability to interact well with customers with varying needs from government, business, and education spectrums
  • Ability to assess support issues and either resolve or escalate to the appropriate resource for resolution
  • Ability to communicate with users, including insuring that the user understands what the incumbent has communicated
  • Being able to use our online tracking Service Desk System to track and document incidents and requests is required

Desired Experience:
  • Bachelor's degree in Computer Science, Information Systems or related field or equivalent combination of training and experience
  • Certifications from CompTIA A+, CompTIA Networking+, CompTIA Security+
  • Ability to create, develop and maintain documentation and training materials
  • Ability to assist users by consulting on how to apply new technology to perform their job more efficiently
  • Ability to handle new user training as needed
  • Ability to answer help desk phone as needed
  • Ability to work with other members of SEI Information Technology staff to resolve user problems and provide consistent and reliable help desk services

Job Function Breakdown:
60%: Directly responds to and resolves user problems. Consults with users on best use of applications and how to's
10%: Trains users in system, network or software capabilities and functions. Training can be one-on-one or in a classroom setting. Assists in developing user documentation
10%: Installs software. Assists in product evaluations and makes recommendations for software purchases
10%: Updates skills as needed. Researches new technology to evaluate its use in the SEI computing environment or IT's. Work on obtaining hardware, network and security certifications
10%: Other duties as assigned, including meetings, providing additional help desk coverage as needed
TOTAL=100%
Joining the CMU team opens the door to an array of exceptional benefits.
Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.
Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!
For a comprehensive overview of the benefits available, explore our Benefits page.
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in an exciting opportunity with an exceptional organization?! Apply today!
Location
Arlington, VA
Job Function
Systems Administration and Support
Position Type
Staff - Regular
Full Time/Part time
Full time
Pay Basis
Hourly
More Information:
  • Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
  • Click here to view a listing of employee benefits
  • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
  • Statement of Assurance

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