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Information Technology Associate Jobs in Indiana

Union Health

IT Network Architect

Terre Haute, IN · On-site

The IT Network Architect works with other team members in the planning, development, maintenance ... Cisco Certified Network Associate Preferred * Advanced knowledge of networking principles, routing ...

Rolls-Royce

IT Security Auditor

Indianapolis, IN · Hybrid

$114.40K - $185.90K/yr

Associate degree in Computer Science or Information technology with 7+ years of Cyber Audit experience, OR * Bachelor's degree in Computer Science or Information technology with 5+ years of Cyber ...

Union Health

IT Network Architect

Terre Haute, IN · On-site

The IT Network Architect works with other team members in the planning, development, maintenance ... Cisco Certified Network Associate Preferred * Advanced knowledge of networking principles, routing ...

Rolls-Royce

IT Security Auditor

Indianapolis, IN · On-site

$114.40K - $185.90K/yr

Associate degree in Computer Science or Information technology with 7+ years of Cyber Audit experience, OR * Bachelor's degree in Computer Science or Information technology with 5+ years of Cyber ...

Union Health

IT Network Architect

Terre Haute, IN

The IT Network Architect works with other team members in the planning, development, maintenance ... Cisco Certified Network Associate Preferred * Advanced knowledge of networking principles, routing ...

Rolls-Royce

Senior IT SME - PLM

Indianapolis, IN · On-site

$114.40K - $185.90K/yr

The Engineering IT Solutions team is responsible for the global deployment and support of ... Associates Degree in Engineering or Computer Science and 7+ years of PLM experience. * Bachelor ...

Guitar Center

IT Support Technician, Level 1

Brownsburg, IN

$20.50 - $28/hr

With over 300 stores nationwide and a growing network of support centers,we'recommitted to delivering a seamless experience for musicians, associates, and partners alike. Our IT team plays a vital ...

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$13

$28

$52

How much do information technology associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for information technology associate in Indiana is $28.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $33.41 per hour, depending on experience, location, and employer.

What Is the Job of an Information Technology Associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an Information Technology Associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges Information Technology Associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are Information Technology Associates?

Information Technology Associates are entry- to mid-level professionals who support an organization's technology infrastructure. Their responsibilities typically include troubleshooting technical issues, maintaining computer hardware and software, assisting users with IT-related problems, and helping with the implementation of new systems. They often work under the guidance of senior IT staff or managers. This role is crucial for ensuring smooth daily operations and providing technical support to employees.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What are the most commonly searched types of Information Technology jobs in Indiana? The most popular types of Information Technology jobs in Indiana are:
What cities in Indiana are hiring for Information Technology Associate jobs? Cities in Indiana with the most Information Technology Associate job openings:
Information Technology Associate jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

F.A. Wilhelm Construction Co., Inc.

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

F.A. Wilhelm Construction- IT Helpdesk Technician

Empowering People to Build What Matters- That is our mission and our legacy.

Our nearly 100 years of building communities in which we work and play, started with one man and one dream. Today, we are a company that puts People First by providing Meaningful Partnerships, insisting on making a Positive Community Impact, with Safety Always, all with a Learn-Do-Share mentality.

F.A. Wilhelm Construction is an industry leader with the culture of doing the right things for our employees, partners, clients, and community. We have an excellent reputation in the construction industry and have enjoyed steady growth and strong financial performances for many years. Wilhelm’s construction professionals turn the conceptual, and sometimes seemingly impossible, into fully completed, innovative spaces where life happens.

We are looking for the right person to join our team as an IT Helpdesk Technician. Is that you? If so, we want to talk to you!

This is an onsite position located in Indianapolis with no option for hybrid or remote work options.

Responsibilities

A Wilhelm IT Helpdesk Technician provides first-level response to Wilhelm employees for IT support calls, email requests, and remote management identifying issues accurately and consistently while working toward resolution and maintaining a good rapport with Wilhelm employees by treating them respectfully and professionally.

Essential Functions

  • Serve as first response answering all help desk support calls and addressing Wilhelm employees' IT problems and complaints, escalating items as necessary
  • Document, track, troubleshoot, resolve, or escalate tickets to ensure timely resolution
  • Follow up on recently resolved tickets to ensure customer satisfaction, and reopen tickets in cases where problems still exist
  • Work on imaging computers, patching systems, and installing software applications
  • Provide technical setup and support of on-site and remote meetings
  • Process and procedure documentation and maintain accurate equipment inventory and storage

Equipment and Computer Software Requirements

  • Microsoft SharePoint and OneDrive support (including creation of document libraries through use of templates and rights management)
  • Microsoft InTune administration (including device enrollment, app approval and assignments, policies)
  • Microsoft Windows operating systems - advanced knowledge (including installation, configuration, troubleshooting, and support)
  • Microsoft Productivity tools e.g., Microsoft Office (including installation, configuration, troubleshooting, and support)
  • Microsoft Office365 and Azure Active Directory administration (including basic user administration and computer administration)

Education and Experience Requirements

  • Associate’s degree in I.T. or other related field with 0 – 2 years of relevant work experience
  • Combination of college experience in I.T. and/or relevant work experience (3 – 6 years) may be considered in lieu of a degree.
  • Valid Driver's License
  • CompTIA A+, Network+, or MCP (Microsoft Certified Professional) certifications a plus

Key Attributes

  • Meticulous attention to detail in order to be exact and accurate
  • Ability to adhere reliably to a reoccurring set schedule
  • Perform, with minimal mistakes, a routine set of tasks consistently
  • Organizational skills and effective time management to succeed in a semi-autonomous, fast-paced environment
  • Ability to multi-task and adhere to deadlines

F.A. Wilhelm offers a unique opportunity for the right person to experience a variety of work. Working at F.A Wilhelm, you can expect:

  • A competitive compensation package.
  • A comprehensive benefits package to include medical, dental, vision, and 401K match.
  • Basic life insurance, short-term and long-term disability insurance is paid for by F.A Wilhelm.
  • Discretionary yearly bonus program.
  • A generous PTO bank.

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