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Information Technology Associate Jobs in Illinois

USA Clinics Group

IT Manager

Northbrook, IL

$75K - $95K/yr

Associate or Bachelor's degree preferred AI Requirement: * Experience using AI tools to support IT troubleshooting, ticket routing, or documentation * Ability to automate repetitive IT support ...

USA Clinics Group

IT Manager

Northbrook, IL · On-site

$75K - $95K/yr

Associate or Bachelor's degree preferred AI Requirement: * Experience using AI tools to support IT troubleshooting, ticket routing, or documentation * Ability to automate repetitive IT support ...

Heritage at Irene Woods

IT Technician

Naperville, IL · On-site

$22/hr

Associate degree in Information Technology or a related field preferred; equivalent experience will be considered. * Previous help desk or IT support experience preferred. * Experience with Windows ...

Venteon

IT Analyst

Normal, IL · On-site

Associate's or Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience. Preferred * Experience supporting a manufacturing environment.

Life Care Services

IT Technician

Naperville, IL · On-site

$22/hr

Associate degree in Information Technology or a related field preferred; equivalent experience will be considered. * Previous help desk or IT support experience preferred. * Experience with Windows ...

Adecco

IT Administrator

Waukegan, IL · On-site

$38.46/hr

Adecco is currently assisting a local Customer in their search for IT Administrator positions in ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Paul Hastings

IT Analyst

Chicago, IL · On-site

Job Title IT Analyst Location Chicago Regular/Temporary Regular Summary We have an opening for an ... Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience; * At ...

First Associates

IT Auditor

Chicago, IL · On-site

Assists IT Audit Manager in the development of the annual audit plan. Plan and execute assigned audits and projects in accordance to the audit plan. All audits must be of superior quality, completed ...

Paul Hastings

IT Analyst

Chicago, IL

Job Title IT Analyst Location Chicago Regular/Temporary Regular Summary We have an opening for an ... Qualifications: * Associate's degree (preferred); Bachelor's degree (preferred ...

ITW

IT Analyst

Glenview, IL · On-site

$70K - $89K/yr

The IT Analyst is a member of the IT Team responsible for managing user requests while providing ... Technical certificates, Associate Degree in a technical area, or a minimum of 2+ years of technical ...

FIT Solutions

Information Technology Engineer

Chicago, IL · On-site

$70K - $80K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * Experience supporting and administering Microsoft Windows ...

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Information Technology Associate information

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How much do information technology associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for information technology associate in Illinois is $28.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $33.99 per hour, depending on experience, location, and employer.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

Is an Information Technology Associate worth getting an Information Technology degree in 2026?

An Information Technology Associate position often benefits from a relevant degree, as it provides foundational knowledge in networking, security, and systems administration. However, practical experience, certifications like CompTIA or Cisco, and technical skills can also be highly valuable in this field. By 2026, a combination of education and hands-on experience will likely remain important for career advancement in IT roles.

What can I do with an information technology associate's degree?

An Information Technology Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.
More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in Illinois?

The most popular types of Information Technology jobs in Illinois are:

What cities in Illinois are hiring for Information Technology Associate jobs?

Cities in Illinois with the most Information Technology Associate job openings:

Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,468 per year, or $28.6 per hour.

IT Manager

State Universities Retirement System of Illinois

Champaign, IL • On-site

$107K - $119K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Oversee the daily operations of the IT Operations Team, including Infrastructure and Endpoints/User Services.

  • Lead operational and technical projects such as system upgrades, endpoint lifecycle initiatives, and service enhancements.

  • Coordinate with internal teams and external vendors to ensure service quality, compliance, and operational continuity.

Job description

IT Manager

Develop people. Build structure. Drive modernization. Deliver impact.


Location: Champaign, IL

Job Type: Full-time

Classification: IT Manager/Administrative Coordinator

Reports to: Director of IT Operations & Services

The IT Manager role offers the opportunity to lead two critical operational teams and shape SURS’ evolving technology landscape. Ideal candidates are energized by guiding technical professionals, improving operational processes, and helping modernize core infrastructure. This position is well suited for someone who values purposeful leadership, enjoys translating technical considerations into actionable decisions, and wants to contribute to a mission‑driven organization building a stronger, more forward‑looking IT foundation.


What You’ll Do

The IT Manager oversees the daily operations of the IT Operations Team, which includes Infrastructure and Endpoints/User Services. This position provides leadership and supervision to technical and support staff, ensuring reliable service delivery, high-quality customer support, operational consistency, and adherence to IT policies, security requirements, and compliance standards. The IT Manager leads operational technical projects, coordinates cross-team and vendor activities, partners closely with Governance, Risk & Compliance (GRC) and Security teams, and ensures effective execution of IT Operational processes under the strategic direction of the Director of IT Operations & Services.

Main Duties
  • Manage day-to-day operations of the IT team
    • Provide daily leadership and supervision for Infrastructure and Endpoints/User Services team members.
    • Monitor and ensure high-quality customer service, timely ticket resolution, and consistent adherence to service delivery standards.
    • Oversee staff scheduling, task assignments, performance evaluations, coaching, and professional development.
    • Ensure team operations align with established IT procedures, service expectations, security policies, and compliance requirements.
    • Maintain operational readiness, coverage, and continuity across all supported systems and services.
    • Conduct hiring, onboarding, coaching, training, performance evaluations, and corrective action as appropriate.
  • Lead and execute operational and technical projects
    • Plan, organize, and deliver operational and infrastructure projects within IT operations, including system upgrades, endpoint lifecycle initiatives, and service enhancement efforts.
    • Track project timelines, risks, milestones, documentation, and status updates.
    • Manage logistics and follow-through for disaster recovery testing and readiness under Director-led strategic planning.
    • Ensure project activities are executed according to established standards, procedures, and technical requirements.
  • Coordinate with other teams, departments, and external vendors
    • Serve as the primary operational liaison across IT Operations, collaborating with Team Leads, Application Development, Security, and other internal stakeholders.
    • Partner with GRC and Security to implement required controls, support compliance activities, remediate audit findings, and ensure operational procedures align with governance and security policies.
    • Coordinate with vendors for scheduling, documentation, deliverables tracking, service quality review, and procurement-related tasks.
    • Communicate operational impacts, dependencies, and updates to stakeholders across the organization.
  • Provide stewardship of IT operational resources
    • Oversee inventory, lifecycle, and compliance management for hardware, software, licenses, and support contracts.
    • Ensure operational documentation, procedures, and inventories are accurate, current, and aligned with organizational and audit standards.
    • Provide operational inputs for budgeting and resource forecasting.
    • Identify opportunities to improve cost efficiency, operational performance, and service reliability.
    • Reviews and approvals of routine operational purchases for the IT Operations team.
  • Perform additional duties as assigned
    • Carry out other job-related responsibilities to support IT Operations and organizational objectives as needed.



Required Qualifications
  1. Any one or any combination totaling 5 years (60 months) from the following categories:
    1. College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
    2. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, which includes supervisory or lead worker capacity.
  2. Minimum of 4 years of progressively responsible experience in leading and managing an IT team or organization.

Preferred Qualifications
  • Prior experience as a Windows Systems Administrator, with strong infrastructure knowledge.
  • Demonstrated experience leading infrastructure modernization or technical lifecycle projects.
  • Strong project management skills (certification a plus).
  • Experience collaborating with Security and GRC teams and applying security requirements operationally.
  • Experience managing vendors, contracts, and technical deliverables.
  • Familiarity with ITIL or other service management frameworks.
  • Budget management experience.


Knowledge, Skills & Abilities
  • Knowledge of the systems and operations used within the areas and departments of responsibility.
  • Strong supervisory, project management, administrative, and budget management skills are required.
  • Excellent verbal and written communication skills.
  • Ability to oversee and coordinate activities of assigned staff.
  • Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other campus/agency units.
  • Ability to identify and resolve technical and personnel problems.
  • Ability to effectively communicate and professionally interact with all staff levels.
  • Ability to maintain confidentiality with information processed, stored, transmitted, or accessed by the systems is required.


Work Environment & Compensation
  • Full-time position based in Champaign, IL
  • Fully in-office during initial training; potential hybrid schedule available afterward
  • The starting salary range for this position is $107,423 - $119,359. This is a competitive salary, taking into consideration experience and internal equity.
  • Standard 37.5-hour work week

 

Benefits That Matter
      • State of Illinois insurance benefits including medical, dental, and vision
      • Participation in the SURS retirement plan
      • Paid vacation, sick leave, and 10 paid holidays
      • 2 floating holidays after 6 months
      • Paid parental leave after 6 months
      • Flexible, professional work environment
      • Free parking
      • Find more details regarding the benefits SURS offers at: SURS Employee Benefits - SURS



About SURS

The State Universities Retirement System (SURS) administers retirement, disability, survivor, and death benefits for over 255,000 members across Illinois public higher education institutions. Founded in 1941, SURS manages more than $30 billion in assets and is committed to delivering accurate, timely, and compassionate service to members throughout their careers and lives.

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