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Information Services Associate Jobs in Quebec (NOW HIRING)

Walmart

CA$18.75/hr

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build ... For more information, please see Walmart Canada Job Applicant Privacy Notice.

National Bank

Associate (Hybrid)

Quebec, QC

Provide superior customer service in person, on the phone, and by email * Analyze client accounts ... Information Analysis Multitasking Organization Skills Problem Solving Stress Management Teamwork ...

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Information Services Associate information

What are the key skills and qualifications needed to thrive as an information services associate?

To thrive as an Information Services Associate, you generally need strong research abilities, attention to detail, and a bachelor’s degree in information science, library science, or a related field. Familiarity with database management systems, online research tools, and information retrieval software is typically required. Outstanding communication, customer service, and problem-solving skills help set top performers apart. These skills ensure efficient information access and support for users, contributing to effective organizational knowledge management.

What are some typical challenges an information services associate might face when supporting multiple departments?

Information Services Associates often support a variety of teams, which means they need to juggle diverse requests and prioritize tasks efficiently. One common challenge is balancing the immediate needs of different stakeholders while ensuring data integrity and security. Additionally, they must quickly learn new software or systems adopted by various departments, requiring adaptability and strong communication skills. Successful associates proactively set realistic expectations and maintain clear communication with all teams involved.

What is the difference between Information Services Associate vs Library Technician?

AspectInformation Services AssociateLibrary Technician
Required CredentialsAssociate's degree or relevant certificationAssociate's degree in library technology or related field
Work EnvironmentPublic libraries, educational institutions, corporate info centersPublic and academic libraries, archives
Employer & Industry UsageLibraries, educational institutions, government agenciesLibraries, archives, museums
Common Search & ComparisonOften compared for roles involving information management and customer serviceCompared for technical support in library settings

The main difference is that Information Services Associates typically focus on customer service, information retrieval, and assisting users in various settings, while Library Technicians often handle cataloging, shelving, and technical library tasks. Both roles require similar educational backgrounds and are found in library environments, but their specific duties differ slightly.

What is an information services associate?

Information Services Associates are professionals who assist with managing, organizing, and distributing information within an organization. They typically support information systems, maintain databases, respond to information requests, and ensure data accuracy and accessibility. Their work may involve customer service, technical support, and administrative tasks related to information management. Information Services Associates play a key role in helping organizations make informed decisions by providing accurate and timely information.
What are the most commonly searched types of Information Services jobs in Quebec? The most popular types of Information Services jobs in Quebec are:
What job categories do people searching Information Services Associate jobs in Quebec look for? The top searched job categories for Information Services Associate jobs in Quebec are:
What cities in Quebec are hiring for Information Services Associate jobs? Cities in Quebec with the most Information Services Associate job openings:
Information Services Associate jobs near you
Infographic showing various Information Services Associate job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

(CAN) Customer Service Desk Associate

Walmart

Trois-rivieres, QC • On-site

CA$18.75/hr

Full-time

Posted 14 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,398 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart's values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.What you'll do...

WHAT YOU'LL DO
Refunds and Returns
Follows Company procedures when processing refunds and returns and completes all required forms accurately.
Customer Service Desk Support
Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
Sales Tax and Records
Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
Claims and Merchandise Handling
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Scanning and Accuracy
Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.75.

Le taux horaire minimum pour ce poste debute a 18.75.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

300 Rue Barkoff, Cap-De-La-Madeleine, QC G8T 2A3, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

What Walmart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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