Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise
environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities
including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and
troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow
through.
Job Responsibilities:
โข Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
โข Assists in coordinating audiovisual setups and video conferencing support
โข Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
โข Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
โข Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft
Endpoint Configuration Manager (MECM).
โข Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or
replace resources, as needed.
โข Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or
software.
โข Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
โข Collaborate and assist with other areas of the IT department on projects and initiatives
โข Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
โข Participate in after-hours (evening & weekend) on-call rotation
โข Travel to remote locations to provide support, as needed
โข Perform other duties as assigned
โข Ability to lift 50 pounds
Required Skills:
โข IT Enterprise experience is preferred
โข High school diploma or equivalent; additional certifications or relevant education is a plus.
โข Ability to learn new systems and software in a fast-paced environment.
โข Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
โข Ability to manage multiple priorities and work independently or as part of a team.
โข Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Note:
As a member of the technology team, they need the ability to be contacted to respond to requests incidents. The
vendor is required to provide the contractor with a smartphone with data service that complies with FDOT agency
security requirements. Smartphones must be able to receive security updates from the manufacturer or carrier
and maintained throughout the contractor's tenure at the agency. The contractor will utilize mobile applications
such as Outlook, Teams & ServiceNow, which should also be kept up to date through the platform application
store.