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Influx Jobs (NOW HIRING)

Influx Inc

Customer Service Agent (Spanish Speaking)

$15.75 - $21.25/hr

At Influx, we provide top-tier customer service for brands and tech companies 24/7, every day of the year. Our global team of agents and managers work seamlessly to deliver exceptional support and ...

New

Influx Inc

Call Center Representative

$16.50 - $20.50/hr

Achieve the client and Influx's KPIs (Call Handling, Email, Chat, CSAT & QA quotas) * Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until ...

New

Software Technology Inc

AV Engineer

Quincy, MA · On-site

$85K - $111K/yr

As they prepare to welcome back their employees to their corporate offices they need to make sure that the MS Teams application is robust enough to support an influx of employees using it at one time ...

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Influx information

What is an Influx?

An Influx job typically refers to a customer support or service role at Influx, a company that provides on-demand customer support for various businesses. Employees work remotely, handling customer inquiries through chat, email, and other support channels. These roles often offer flexible schedules and opportunities to work with global brands.

What are the key skills and qualifications needed to thrive as an Influx Customer Support Agent?

To thrive as an Influx Customer Support Agent, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer support tools like Zendesk, Help Scout, and CRM systems is typically required. Patience, adaptability, and a customer-centric mindset are the soft skills that help agents excel in this role. These skills and qualities are crucial for delivering high-quality, efficient support that builds customer satisfaction and loyalty.

How does an Influx Support Agent typically collaborate with team members to resolve complex customer issues?

Influx Support Agents regularly work as part of a distributed team, leveraging internal chat tools, shared documentation, and escalation processes to resolve complex customer queries. When faced with challenging issues, agents collaborate by sharing case notes, seeking advice from subject matter experts, and participating in team huddles. This collaborative approach ensures that customers receive timely and accurate solutions, while agents learn from each other's expertise and develop professionally. Teamwork and clear communication are essential, given the remote and often asynchronous nature of the work environment.

What is the difference between Influx vs Data Analyst?

AspectInfluxData Analyst
Required CredentialsKnowledge of InfluxDB, data collection, and time-series databasesDegree in statistics, mathematics, or related field; proficiency in data analysis tools
Work EnvironmentIT, data engineering teams, often in tech or IoT industriesBusiness, finance, marketing departments across various industries
Employer & Industry UsageUsed by companies managing time-series data, IoT, monitoring systemsUsed by organizations analyzing business data, market trends, and performance

Influx primarily focuses on managing and querying time-series data using InfluxDB, while Data Analysts interpret and analyze data to provide insights. Both roles require data handling skills but differ in tools and focus areas.

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Cities with the most Influx job openings:

What states have the most Influx jobs?

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What job categories do people searching Influx jobs look for?

The top searched job categories for Influx jobs are:

Influx jobs near you
Infographic showing various Influx job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution.

Customer Service Agent (Korean & English Bilingual)

Influx Inc

Remote

$15.75 - $21.25/hr

Other

Posted 2 days ago

New

Job description

Customer Service Agent (Korean & English Bilingual)

Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers work across time zones to provide seamless, high-quality support every day of the year—including holidays. We are currently looking for English - Korean Bilingual Customer Support Agents in Indonesia with BPO or customer support experience to join our growing remote team.

About the Role

We are seeking experienced customer support agents to handle phone, email, and live chat interactions, as front-line brand representatives, delivering high-quality, timely, and professional support across multiple languages and regions. The ideal candidate will be fluent in both Korean and English and possess strong communication skills, problem-solving, and multitasking abilities.

What You'll Do
  • Handle inbound phone, email, and live chat customer inquiries in line with defined SLAs.
  • Provide accurate, clear, and empathetic responses consistently across all channels.
  • Manage multiple conversations simultaneously (especially live chat and email) while maintaining quality.
  • Resolve customer issues independently where possible and escalate complex cases appropriately.
  • Accurately document interactions in CRM or ticketing systems.
  • Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.
  • Maintain professionalism and consistency when representing the brand across different markets.
What We're Looking For
  • Professional proficiency in Korean (ideally TOPIK 4 - 6 equivalent) and strong written and verbal communication skills in English.
  • Prior experience in a multichannel customer support role (phone, email, chat).
  • Excellent verbal and written communication skills.
  • Strong active listening and empathy.
  • Ability to explain processes and solutions clearly and confidently.
  • Culturally aware and comfortable supporting customers across different regions.
  • Calm, professional, and solution-oriented under pressure.
  • Experience using CRM, ticketing, and telephone systems, would be a huge advantage.
  • Strong computer literacy and ability to learn new tools quickly.
  • Accurate documentation and attention to detail.
What We Offer
  • 100% remote work
  • Collaborative and supportive global environment.
  • Exposure to international clients.
  • Opportunities for growth and development.
Ideal Work Setup
  • System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
  • RAM: Minimum 8GB
  • Processor: Intel Core i5 or higher
  • Internet: 40–50 Mbps (download), 30 Mbps (upload)
  • Equipment: Wired headset
  • Environment: Quiet, distraction-free workspace
Important Notes!
  • Influx never asks candidates to make any payment throughout the entire recruitment process.
  • Successful candidates will be contacted only through email ending with @influx.com.

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