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Industry Insurance Call Centre Manager Jobs (NOW HIRING)

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

$80 - $100/hr

... industry experience. We are focused on building a strong, system-driven sales operation and ... Our team is growing fast, and we are looking for a Call Center Manager who can take ownership of ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... Enforce company policies, regulatory requirements, and industry standards. * Perform other duties ...

Revel Staffing

Call Center Manager

Albuquerque, NM · On-site

$60 - $80/hr

... are Call Center Manager to oversee patient intake, admissions coordination, and call center ... Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

$80 - $100/hr

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL

Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

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Industry Insurance Call Centre Manager information

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$63.8K

$109.5K

How much do industry insurance call centre manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for industry insurance call centre manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

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For Industry Insurance Call Centre Manager jobs, the most frequently searched job titles are:

Call Center Manager

Los Angeles, CA • On-site

LBC Mortgage
Finance and Insurance • 11 - 50 employees
Learn more about LBC Mortgageexternal

$80 - $100/hr

Other

Posted 6 days ago

Job description

About LBC Mortgage

LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We are focused on building a strong, system-driven sales operation and delivering an exceptional customer experience. Our team is growing fast, and we are looking for a Call Center Manager who can take ownership of our call center operations and help us scale with structure, performance, and accountability.

Position Summary

We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for day‑to‑day call center operations, team performance, training, quality assurance, and ensuring a high level of professionalism and customer satisfaction.

The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs, coaching, and process improvement.

Key Responsibilities
  • Manage daily operations of the call center and ensure performance targets are met
  • Supervise, coach, and motivate a team of call center representatives
  • Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism
  • Create and improve call center processes, workflows, and internal systems
  • Track key performance metrics (KPIs) such as call volume, lead conversion, follow‑up rate, and appointment setting
  • Conduct regular performance reviews and provide ongoing coaching and feedback
  • Train new hires and ensure proper onboarding and call scripting
  • Handle escalated customer issues and ensure resolution in a timely manner
  • Ensure compliance with company policies and mortgage industry regulations
  • Help build a structured call center culture focused on accountability and results
Requirements
  • Minimum 3+ years of call center management experience
  • Strong leadership skills and ability to manage and develop teams
  • Proven experience improving call center performance through KPIs and coaching
  • Excellent communication and conflict resolution skills
  • Strong organizational and multitasking ability
  • Experience with CRM systems and call center software (dialers, tracking tools, etc.)
  • Ability to build processes and implement structure in a fast‑paced environment
  • Knowledge of mortgage products and lead qualification is a strong plus
What We Offer
  • Competitive salary + performance‑based bonuses
  • Growth opportunity within a rapidly expanding company
  • Strong leadership team and supportive environment
  • Opportunity to build and improve systems from the ground up
  • Long‑term career stability with a reputable mortgage company
Why Join LBC Mortgage

At LBC Mortgage, we don’t just want someone to manage a team — we want a leader who can help us build a high‑performing call center that drives results and supports our sales growth. If you are passionate about team leadership, structure, and performance, this is the perfect opportunity to grow with a company that is scaling fast.

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