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Customer Service Call Centre Manager Jobs (NOW HIRING)

Comfort Matters LLC

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and ...

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

$80 - $100/hr

... customer satisfaction. The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs ...

MV Transportation

Call Center Manager

San Rafael, CA

$75K - $89K/yr

They oversee all customer service activities, monitor call hold times, perform quality assurance ... Appropriately staff the call center. * Manage and oversee training, scheduling of staff, and re ...

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Customer Service Call Centre Manager information

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$24.5K

$58K

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How much do customer service call centre manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service call centre manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Call Centre Manager vs Customer Service Representative?

AspectCustomer Service Call Centre ManagerCustomer Service Representative
CredentialsTypically requires leadership experience, management skills, and industry-specific knowledgeHigh school diploma or equivalent; customer service training often provided
Work EnvironmentSupervises call center operations, manages staff, and oversees performanceHandles customer inquiries, provides support, and resolves issues directly with customers
Employer & Industry UsageCommon in call centers across various industries like retail, telecom, and financeFound in similar industries, often as frontline support staff

The main difference is that the Customer Service Call Centre Manager oversees the entire call center operations and manages staff, while the Customer Service Representative interacts directly with customers to resolve issues. The manager focuses on leadership and strategy, whereas the representative handles day-to-day customer interactions.

What is the average salary for a customer service call centre manager in the US?

The average salary for a customer service call centre manager in the US is approximately $60,000 to $80,000 per year, depending on experience, location, and company size. Managers often oversee teams, implement customer service strategies, and may require leadership skills and familiarity with call center software.

What skills do you need to be a customer service call centre manager?

A customer service call centre manager needs strong leadership, communication, and problem-solving skills to oversee staff and ensure customer satisfaction. They should have experience in team management, conflict resolution, and familiarity with call center software and performance metrics. Organizational skills and the ability to handle high-pressure situations are also essential.

What cities are hiring for Customer Service Call Centre Manager jobs?

Cities with the most Customer Service Call Centre Manager job openings:

What states have the most Customer Service Call Centre Manager jobs?

States with the most job openings for Customer Service Call Centre Manager jobs include:

What are popular job titles related to Customer Service Call Centre Manager jobs?

For Customer Service Call Centre Manager jobs, the most frequently searched job titles are:

Customer Service Call Center

Irvine, CA • On-site

Fletcher Jones Management West
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Fletcher Jones Management Westexternal

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation's #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Flexible spending account
  • Professional development assistance
  • Life insurance
  • Employee assistance plan
  • Disability insurance

Responsibilities
  • Follow script and guidelines on each and every phone call
  • Master Power Tracks and use appropriately
  • Ensure phones are not left unattended during scheduled shift
  • Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest's experience, leaving a lasting positive impression on behalf of the company

Qualifications
  • Outstanding interpersonal and communication skills.
  • Previous experience in a call center, retail or customer service is preferred.

Pay: $20 - $20/ hour
At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.
We are an Equal Opportunity Employer
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