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Customer Service Call Centre Manager Jobs (NOW HIRING)

Landry's, LLC.

Call Center Manager

Laughlin, NV · On-site

The Call Center Manager will supervise all aspects of department and agent's performance ... service delivery and customer expectations regarding Service Levels, Abandonment, Adherence ...

SPS North America

Call Center Manager

New York, NY

$26 - $28/hr

... Call Center Manager oversees daily call center operations and supports a team responsible for ... This role ensures customers receive prompt, professional, and personalized service while ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

The right candidate works well with a team, always exhibits excellent customer service skills, and ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

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Customer Service Call Centre Manager information

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How much do customer service call centre manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service call centre manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Call Centre Manager vs Customer Service Representative?

AspectCustomer Service Call Centre ManagerCustomer Service Representative
CredentialsTypically requires leadership experience, management skills, and industry-specific knowledgeHigh school diploma or equivalent; customer service training often provided
Work EnvironmentSupervises call center operations, manages staff, and oversees performanceHandles customer inquiries, provides support, and resolves issues directly with customers
Employer & Industry UsageCommon in call centers across various industries like retail, telecom, and financeFound in similar industries, often as frontline support staff

The main difference is that the Customer Service Call Centre Manager oversees the entire call center operations and manages staff, while the Customer Service Representative interacts directly with customers to resolve issues. The manager focuses on leadership and strategy, whereas the representative handles day-to-day customer interactions.

What is the average salary for a customer service call centre manager in the US?

The average salary for a customer service call centre manager in the US is approximately $60,000 to $80,000 per year, depending on experience, location, and company size. Managers often oversee teams, implement customer service strategies, and may require leadership skills and familiarity with call center software.

What skills do you need to be a customer service call centre manager?

A customer service call centre manager needs strong leadership, communication, and problem-solving skills to oversee staff and ensure customer satisfaction. They should have experience in team management, conflict resolution, and familiarity with call center software and performance metrics. Organizational skills and the ability to handle high-pressure situations are also essential.

What cities are hiring for Customer Service Call Centre Manager jobs?

Cities with the most Customer Service Call Centre Manager job openings:

What states have the most Customer Service Call Centre Manager jobs?

States with the most job openings for Customer Service Call Centre Manager jobs include:

What are popular job titles related to Customer Service Call Centre Manager jobs?

For Customer Service Call Centre Manager jobs, the most frequently searched job titles are:

Call Center Manager

Laughlin, NV • On-site

Landry's, LLC.
Hospitality Services • 10K+ employees
Learn more about Landry's, LLC.external

Other

Posted 8 days ago

Landry's rating

7.1

Company rating: 7.1 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

11th of 52 rated entertainment

Job description

Overview

The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent’s performance, development and coaching as they assist guests that contact the call center.

Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent’s performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.
Qualifications
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent’s performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

This position is onsite, and is located in Laughlin, NV

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What Landry's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Landry's

Sourced by ZipRecruiter

From the time Landry's, Inc. President, Chairman and CEO Tilman J. Fertitta bought his first two restaurants to the present day, the company's story has been a tale of unmatched growth and rapid success. Today, the company is an international leader in the dining, hospitality, gaming and entertainment industries – the result of hard work, creative innovation and pure dedication. With devoted leadership, a creative team and endless possibilities, the company has a clear direction for the future. Every day, new guests experience a Landry's, Inc. concept for the first time. With new locations and concepts opening every year, the Landry's, Inc. story is a story of growth and a bright future

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1980

Social media

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