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Incident Response Analyst Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Ensure that incident response procedures, post-incident reviews, and process improvements are ... Reporting & Analytics Responsible for documenting incidents, producing executive-level reports, and ...

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Ensure that incident response procedures, post-incident reviews, and process improvements are ... Reporting & Analytics Responsible for documenting incidents, producing executive-level reports, and ...

Apple Inc.

Senior Incident Manager

Cary, NC · On-site

$100 - $140/hr

You'll lead incident response, mobilize the right people quickly, and drive clear, decisive ... Experience facilitating postmortems and applying root cause analysis frameworks to drive durable ...

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How much do incident response analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for incident response analyst in Raleigh, NC is $45.15, according to ZipRecruiter salary data. Most workers in this role earn between $39.47 and $51.15 per hour, depending on experience, location, and employer.

What does an incident response analyst do?

An Incident Response Analyst is responsible for identifying, investigating, and responding to cybersecurity incidents within an organization. They monitor networks and systems for security breaches, analyze potential threats, and take action to contain and mitigate any attacks. In addition, they document findings, coordinate with other IT and security teams, and help improve the organization's overall security posture by recommending preventative measures. Their role is critical in minimizing damage from cyber incidents and ensuring business continuity.

What does an incident response analyst do?

An incident response analyst works with an incident response team to identify and monitor security threats to an organization’s cyber systems. Your responsibilities as an incident response analyst are to prevent escalation of severe security threats, provide reports to the organization’s security team, utilize tools to minimize the effects of a security breach on the computer network, and perform an analysis to ensure that the organization’s computer network is clear of threats. Your duties also include implementing and optimizing security tools to prevent the same security issues from happening again. You may communicate with law enforcement about security threats if necessary.

What types of incidents does an incident response analyst typically handle, and how do they prioritize them?

Incident Response Analysts commonly handle a variety of security incidents, including malware infections, phishing attacks, unauthorized access attempts, and data breaches. They prioritize incidents based on factors such as potential business impact, severity, and the sensitivity of affected data. Analysts often use established frameworks and playbooks to assess and triage incidents, ensuring the most critical threats are addressed first. Collaboration with IT, security teams, and sometimes legal or compliance departments is key to effective resolution and minimizing risk.

What are the key skills and qualifications needed to thrive as an incident response analyst, and why are they important?

To thrive as an Incident Response Analyst, you need a solid understanding of cybersecurity principles, threat analysis, and incident handling, often supported by a degree in information security or related fields. Familiarity with security information and event management (SIEM) tools, forensic software, and certifications like GIAC or CISSP is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for coordinating response efforts and reporting findings. These skills ensure rapid detection, containment, and resolution of security incidents, protecting organizational assets and reputation.

What is the difference between Incident Response Analyst vs Security Analyst?

AspectIncident Response AnalystSecurity Analyst
CertificationsCompTIA Security+, GIAC certifications, CISSP (preferred)CompTIA Security+, CISSP, CEH (sometimes)
Work EnvironmentPrimarily in cybersecurity teams, focused on incident handling and responseBroader security operations, including monitoring, analysis, and policy enforcement
Employer & Industry UsageTech companies, government agencies, cybersecurity firmsFinancial institutions, healthcare, government, and corporate sectors

Incident Response Analysts specialize in identifying, managing, and mitigating cybersecurity incidents, while Security Analysts have a broader role in monitoring security systems, analyzing threats, and implementing security measures. Both roles require similar certifications and often work within the same organizations, but Incident Response Analysts focus more on reactive incident handling, whereas Security Analysts cover proactive security measures.

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Incident Response Analyst jobs near you
Infographic showing various Incident Response Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 88% In-person, 8% Hybrid, and 4% Remote job distribution, with an average salary of $93,915 per year, or $45.2 per hour.

Incident Management - Response Analyst

Ruri Software Technologies LLC

Durham, NC • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Incident Management - Response Analyst
Duration: 8+ months
Location: Durham, NC
Job Description
The customer Service Delivery & Response team is responsible for supporting delivery and responding to issues for our customers while providing a culture of collaboration, blamelessness and responsiveness. The Incident Response Analyst is a position of focus and thought leadership within Pearson and will require quality decision making skills as well as experience working in global enterprise environments.
The Incident Response Analyst must be an exceptional collaborator, have a strong attention to detail, and be a passionate voice for the experience of our customers (both internally and externally). In this role the person will play a pivotal role of coordinating multi-functional groups to prioritize issues and changes, identify root causes of issues, remediate any customer facing incidents as well as any actions identified during post incident reviews.
This position will be based in Durham, North Carolina. The required working shift for this position will be 12:00 PM-8:00 PM ET.
Responsibilities
• Work in a 24x7x365 environment.
• Incident initiation, management of bridge calls, communications, and escalations.
• Manage critical priority incident activities, monitoring and driving critical incidents to closure.
• Provide detailed and timely information about incidents.
• Change tracking and communication.
• Coordination with the Problem Management Team and Change Management Team.
• Information gathering with application, Level 2 support, engineering teams and other relevant stakeholders on outages and service degrades.
• Assess the impact and sensitivity of the outage situation.
• Work with Leadership to recommend program improvements or adjustments to processes to improve deliverables.
• Distribute reports, participate in meetings, and share metrics results.
• Support training and knowledge sharing efforts.
• Provide group facilitation, training, and additional forms of knowledge transfer.
• Apply knowledge of the IT infrastructure interdependencies and impacts of Enterprise incidents and changes to balance priorities while driving incident resolutions.
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for resolving incidents.
• Facilitate the troubleshooting process among team members.
• Enable & support our businesses to deliver products with high quality, at a high velocity, while embracing change.
• Create a culture of knowledge sharing including best practices, PIR coaching as well as targeted improvements within DevOps and engineering teams ensuring best practices across engineering teams are aligned.
• Assist in providing real-time insights and information to right stakeholders in the right format
• Help to establish and follow well-defined processes that continuously evolve to support Pearson and our customers' changing needs.
Required Skills
• An associate degree or equivalent experience.
• 5 years of experience in IT support or related field.
• 3 years of experience working in ITIL environment, such as IT Service Desk operations.
• 2 years of experience with two of the following IT areas: Incident or Problem Management, IT Service Desk, IT Network Operations, Active Directory, MS Exchange, Data Center Operations, Cloud Computing, or Security Operations.
• 1 year of experience using ServiceNow, PagerDuty and other similar tools.
• Experience with Confluence, Jira, SharePoint, Microsoft Teams.
• Experience with people-coordination or project management efforts involving more than 10 individuals, including senior management.
• Experience documenting incident resolution processes, creating reports, and providing timely status to management.
• Demonstrated ability to troubleshoot and resolve moderately complex IT incidents with limited direction.
• Demonstrated ability to work in a fast-paced environment, multi-task, and work with team members.
• Excellent written and verbal communication skills in both formal and informal formats.
• Motivated by change; willingness and ability to drive change; demonstrated success with effective incident response and change management.
• Establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within the business and technical teams.
• Ability to participate in an on-call rotation.
• Proficiency in data analysis tools and techniques, such as JIRA, PagerDuty, and ServiceNow, is a plus.
• Candidates with experience in automating tasks and processes are preferred.
Top 3 Skills Required For This Role:
1. Incident or Problem Management with experience in IT Support and working in ITIL environment
2. Experience in Service management tools such as ServiceNow, PagerDuty, Jira.
3. Experience in IT areas such as IT Service Desk, IT Network Operations, Active Directory, MS Exchange, Data Center Operations, Cloud Computing, or Security Operations.

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