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Incident Analyst Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Reporting & Analytics Responsible for documenting incidents, producing executive-level reports, and ... Publishes incident summaries, status updates, and post-incident reports. Ensures communication ...

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Reporting & Analytics Responsible for documenting incidents, producing executive-level reports, and ... Publishes incident summaries, status updates, and post-incident reports. Ensures communication ...

iteris

Traffic Incident Program Engineer

Raleigh, NC · On-site

$81K - $90K/yr

Iteris is looking for a Traffic Incident Program Engineer to support the North Carolina DOT TIM ... Review an d analyze TIM performance data * Strategic planning * Arranging After Action Reviews (AAR ...

iteris

Traffic Incident Program Engineer

Raleigh, NC

$81K - $90K/yr

Iteris is looking for a Traffic Incident Program Engineer to support the North Carolina DOT TIM ... Review an d analyze TIM performance data * Strategic planning * Arranging After Action Reviews (AAR ...

CGI Inc.

Systems Analyst

Durham, NC · On-site

Experience supporting production systems, including incident analysis and monitoring. Preferred qualifications: . Familiarity with enterprise architecture concepts . Experience with platform ...

New

Iteris

Traffic Incident Program Engineer

Raleigh, NC · On-site

$81K - $90K/yr

Iteris is looking for a Traffic Incident Program Engineer to support the North Carolina DOT TIM ... Review an d analyze TIM performance data * Strategic planning * Arranging After Action Reviews (AAR ...

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All JobsIncident Analyst JobsIncident Analyst Jobs in Raleigh, NC

Incident Analyst information

See Raleigh, NC salary details

$18

$37

$61

How much do incident analyst jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for incident analyst in Raleigh, NC is $37.24, according to ZipRecruiter salary data. Most workers in this role earn between $28.03 and $42.31 per hour, depending on experience, location, and employer.

What is the role of an incident analyst?

An incident analyst is responsible for identifying, investigating, and resolving security incidents or system issues within an organization. They analyze data, use security tools, and document findings to prevent future incidents and improve response strategies. Strong analytical skills and knowledge of cybersecurity or IT systems are essential for this role.

What are the key skills and qualifications needed to thrive as an Incident Analyst, and why are they important?

To thrive as an Incident Analyst, you need a solid understanding of IT systems, incident management processes, and analytical problem-solving, often supported by a degree in computer science or certifications like ITIL or CompTIA Security+. Familiarity with incident tracking systems, SIEM tools, and ticketing platforms is typically required. Strong communication, attention to detail, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure swift and effective response to incidents, minimizing business impact and maintaining organizational security.

How does an Incident Analyst typically interact with other IT teams during a major incident?

During a major incident, an Incident Analyst acts as a central point of coordination between various IT teams such as network operations, application support, and security. They facilitate communication, gather updates, and ensure that all teams have the information needed to resolve the issue efficiently. This role often involves organizing conference calls, documenting actions taken, and escalating problems when necessary. Effective collaboration and clear communication are critical skills, as the Incident Analyst helps drive the incident toward resolution while minimizing business impact.

What is the difference between Incident Analyst vs Security Analyst?

AspectIncident AnalystSecurity Analyst
Required CredentialsCertifications like CompTIA Security+, incident response trainingCertifications like CISSP, Security+, CEH
Work EnvironmentIT teams, incident response centers, corporate environmentsSecurity operations centers, IT security teams, corporate and government sectors
Employer & Industry UsageUsed across industries for incident management and responsePrimarily in cybersecurity, finance, government, and tech sectors
Common Search & ComparisonOften compared for incident handling rolesCompared for cybersecurity and threat management roles

While both Incident Analysts and Security Analysts work within IT and security environments, Incident Analysts focus on managing and responding to specific incidents, such as system outages or data breaches. Security Analysts have a broader role in protecting organizational assets from cyber threats, often requiring advanced security certifications. Understanding these differences helps organizations assign the right roles for effective incident response and security management.

Is SOC an entry-level job?

A Security Operations Center (SOC) analyst role is often considered entry-level or early-career, especially for those with foundational knowledge of cybersecurity, network monitoring, and incident response. However, some SOC positions require prior experience or certifications like CompTIA Security+ or CISSP, and responsibilities can vary based on the organization and team structure.

What are Incident Analysts?

Incident Analysts are professionals responsible for identifying, investigating, and managing incidents that disrupt normal operations within an organization, particularly related to IT systems and cybersecurity. They monitor systems for unusual activity, assess the severity of incidents, and coordinate responses to mitigate risks and restore services. Incident Analysts also document incidents, analyze root causes, and recommend improvements to prevent future occurrences. Their work is essential for maintaining the security and reliability of an organization's technology infrastructure.

What Does an Incident Analyst Do?

An incident analyst works to investigate cybersecurity or computer network-related incidents. Your job duties in this career include working to diagnose issues related to each event. You usually document your efforts and report on your findings. Your employers then expect you to develop and implement strategies to handle (or avoid) similar incidents in the future. Your responsibilities could include working to monitor current networks/systems and examining security practices and procedures to find areas for operational improvement.

What jobs make $3,000 a day?

Incident Analysts typically do not earn $3,000 a day; such high daily earnings are more common in executive, consulting, or specialized financial roles. High-paying jobs in cybersecurity, investment banking, or executive management can reach or exceed this level, often requiring extensive experience, certifications, or a high level of responsibility. Most roles with such earnings are rare and usually involve significant risk or expertise.

What does an incident analyst do?

An incident analyst is responsible for identifying, investigating, and resolving security incidents or system issues within an organization. They analyze data from security tools, document incidents, and recommend corrective actions to prevent future problems, often using tools like SIEM systems. Strong analytical skills and knowledge of cybersecurity principles are essential for this role.
More about Incident Analyst jobs
What are popular job titles related to Incident Analyst jobs in Raleigh, NC? For Incident Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Incident Analyst jobs in Raleigh, NC look for? The top searched job categories for Incident Analyst jobs in Raleigh, NC are:
Incident Analyst jobs near you
Infographic showing various Incident Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $77,462 per year, or $37.2 per hour.

Incident Management - Response Analyst

Ruri Software Technologies LLC

Durham, NC • On-site

Full-time

Re-posted 11 days ago

Job description

Job Title: Incident Management - Response Analyst
Duration: 8+ months
Location: Durham, NC
Job Description
The customer Service Delivery & Response team is responsible for supporting delivery and responding to issues for our customers while providing a culture of collaboration, blamelessness and responsiveness. The Incident Response Analyst is a position of focus and thought leadership within Pearson and will require quality decision making skills as well as experience working in global enterprise environments.
The Incident Response Analyst must be an exceptional collaborator, have a strong attention to detail, and be a passionate voice for the experience of our customers (both internally and externally). In this role the person will play a pivotal role of coordinating multi-functional groups to prioritize issues and changes, identify root causes of issues, remediate any customer facing incidents as well as any actions identified during post incident reviews.
This position will be based in Durham, North Carolina. The required working shift for this position will be 12:00 PM-8:00 PM ET.
Responsibilities
• Work in a 24x7x365 environment.
• Incident initiation, management of bridge calls, communications, and escalations.
• Manage critical priority incident activities, monitoring and driving critical incidents to closure.
• Provide detailed and timely information about incidents.
• Change tracking and communication.
• Coordination with the Problem Management Team and Change Management Team.
• Information gathering with application, Level 2 support, engineering teams and other relevant stakeholders on outages and service degrades.
• Assess the impact and sensitivity of the outage situation.
• Work with Leadership to recommend program improvements or adjustments to processes to improve deliverables.
• Distribute reports, participate in meetings, and share metrics results.
• Support training and knowledge sharing efforts.
• Provide group facilitation, training, and additional forms of knowledge transfer.
• Apply knowledge of the IT infrastructure interdependencies and impacts of Enterprise incidents and changes to balance priorities while driving incident resolutions.
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for resolving incidents.
• Facilitate the troubleshooting process among team members.
• Enable & support our businesses to deliver products with high quality, at a high velocity, while embracing change.
• Create a culture of knowledge sharing including best practices, PIR coaching as well as targeted improvements within DevOps and engineering teams ensuring best practices across engineering teams are aligned.
• Assist in providing real-time insights and information to right stakeholders in the right format
• Help to establish and follow well-defined processes that continuously evolve to support Pearson and our customers' changing needs.
Required Skills
• An associate degree or equivalent experience.
• 5 years of experience in IT support or related field.
• 3 years of experience working in ITIL environment, such as IT Service Desk operations.
• 2 years of experience with two of the following IT areas: Incident or Problem Management, IT Service Desk, IT Network Operations, Active Directory, MS Exchange, Data Center Operations, Cloud Computing, or Security Operations.
• 1 year of experience using ServiceNow, PagerDuty and other similar tools.
• Experience with Confluence, Jira, SharePoint, Microsoft Teams.
• Experience with people-coordination or project management efforts involving more than 10 individuals, including senior management.
• Experience documenting incident resolution processes, creating reports, and providing timely status to management.
• Demonstrated ability to troubleshoot and resolve moderately complex IT incidents with limited direction.
• Demonstrated ability to work in a fast-paced environment, multi-task, and work with team members.
• Excellent written and verbal communication skills in both formal and informal formats.
• Motivated by change; willingness and ability to drive change; demonstrated success with effective incident response and change management.
• Establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within the business and technical teams.
• Ability to participate in an on-call rotation.
• Proficiency in data analysis tools and techniques, such as JIRA, PagerDuty, and ServiceNow, is a plus.
• Candidates with experience in automating tasks and processes are preferred.
Top 3 Skills Required For This Role:
1. Incident or Problem Management with experience in IT Support and working in ITIL environment
2. Experience in Service management tools such as ServiceNow, PagerDuty, Jira.
3. Experience in IT areas such as IT Service Desk, IT Network Operations, Active Directory, MS Exchange, Data Center Operations, Cloud Computing, or Security Operations.

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