Incident Problem Manager Jobs in Seattle, WA (NOW HIRING)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

What you get to do in this role:

• Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)
• Production experience building Python automation scripts (testing, error handling, logging, observability)
• Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)
• Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)
• Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)
• Exposure to Splunk, Grafana, or similar observability platforms
• DevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure
• CISSP, CISM, or equivalent IAM certification
• Background in FedRAMP-compliant environments or similar compliance frameworks
• Solid experience in Agile development processes and DevOps culture
• Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation
   

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environments
• Deep operational experience with two or more of: Active Directory, Entra ID, LDAP, Okta, PAM (CyberArk/PBUL)
• Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but PowerShell, Bash, or JavaScript acceptable) with demonstrated ability to build automation, handle errors, and log activity
• Proven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)
• Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflows
• SQL fluency for data analysis and troubleshooting
• Familiarity with ITIL practices (incident, problem, change, service request management)
• Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environments
• Strong documentation and communication skills; ability to translate technical details into executive-ready briefs
• Demonstrated ability to work effectively in distributed, asynchronous environments (across timezones)
• Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerations
• Proven problem-solving and analytical skills with excellent written and verbal communication abilities
• Ability to build strong stakeholder relationships across GRC, Legal, Security, and Engineering teams
   

#SecurityJobs 

For positions in this location, we offer a base pay of $161,300 - $274,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.