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Incident Problem Manager Jobs in Bothell, WA (NOW HIRING)

Helios And Matheson Analytics

SQL DBA

Redmond, WA · On-site

$56 - $70/hr

... of Incident, Problem and Change Management (ITIL) 7. Excellent Customer handling skills 8. Excellent listening skills & ability to communicate clearly and fluently in English. 9. The ability to ...

TecTammina

Incident Analyst

Redmond, WA

Atleast 4 years of experience managing Windows 2003/2008 in a medium-to-large scale production ... Problem solving skills Excellent negotiation and decision making skills Ability to work under a ...

DocuSign

Sr. Incident Response Analyst

Seattle, WA · Hybrid

With intelligent agreement management, Docusign unleashes business-critical data that is trapped ... Strong analytical and problem-solving skills, with a keen eye for detail * Excellent communication ...

DevSelect

Engineering Architect

Redmond, WA · On-site

... Incident/Problem Management framework. Requirements: Key responsibilities include: • Definition of the technical architecture for the System Center platform that meets current Definition of the ...

WorkNovas LLC

Mobility Production Support

Issaquah, WA · On-site

$48.50 - $63.25/hr

ITSM & Process Management: Proficiency with Jira, ServiceNow, Confluence, and ITIL practices (Incident, Problem, and Change Management). * Feature Management: Familiarity with remote config tools and ...

Microsoft

Sr. Incident Management Engineer

Redmond, WA · On-site

$160K - $261K/yr

This role combines incident leadership, technical problem-solving, operational excellence, and ... Improve incident management processes, response playbooks, and escalation paths. * Track and ...

ClifyX

SQL Support Engineer/ Admin

Redmond, WA · On-site

... incident management lifecycle, including escalation, communication, debugging, resolution, and problem management. Lead service teams through live site reviews and corrective action plans.

Cloud BC Labs

Sr. SRE Consultant

Seattle, WA · On-site

$64.75 - $86.25/hr

Experience in ITSM process including Incident, Problem, and Change management. * Experience in setting up Service Map/ Distributed Traces in the Observability tool (good to have) * Knowledge of ...

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Incident Problem Manager information

See Bothell, WA salary details

$40.8K

$182.7K

$216.3K

How much do incident problem manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for incident problem manager in Bothell, WA is $182,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $144,200.00 and $215,800.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Bothell, WA?

For Incident Problem Manager jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Bothell, WA look for?

The top searched job categories for Incident Problem Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Incident Problem Manager jobs?

Cities near Bothell, WA with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $182,667 per year, or $87.8 per hour.

SQL DBA

Helios And Matheson Analytics

Redmond, WA • On-site

$56 - $70/hr

Full-time

Re-posted 29 days ago

Job description

1. Most recent experience in SQL Server 2005/2008 Administration with specialization in mirroring and log shipping.
2. Most recent experience and strong in troubleshooting performance issues on medium-to-large scale production environment.
3.Experience in managing Windows 2003/2008 in a production environment
3. Good knowledge on IIS Administration.
5. Strong troubleshooting knowledge on Event Logs, PerfMon, Backup Jobs, Load Balancing/Clustering, Replication/Mirroring issues.
6. Good understanding of Incident, Problem and Change Management (ITIL)
7. Excellent Customer handling skills
8. Excellent listening skills & ability to communicate clearly and fluently in English.
9. The ability to quickly learn new technologies and concepts

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