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Incident Problem Manager Jobs in Atlanta, GA (NOW HIRING)

Apex Informatics

DECAL Project Manager

Atlanta, GA · On-site

$94K - $112K/yr

... Incident & Problem Management. • Proficiency in Test Planning (System, UAT, Integration, Regression, Performance). • Proven ability in Cross-Functional Team Leadership & Collaboration. • Strong ...

Central Business Solutions Inc.

DB2 LUW DBA

Atlanta, GA · On-site

... Incident/Problem Management duties to comply with IT policies and procedures. • Report progress on a weekly basis of status on all assigned work tasks in a written report. • Ability to work ...

Jobtailor

Service Delivery Manager

Kennesaw, GA · On-site

$85 - $120/hr

Java * reporting * incident management * problem management * quality control * automation technology * data analysis * service level evaluation Soft Skills * solution-oriented * innovative ...

StubHub

GCS Incident Response Specialist

Atlanta, GA · On-site

Monitor and manage global event-level issues, providing timely responses and resolutions. * Respond ... Enthusiastic problem solver comfortable with ambiguity, adept at finding creative solutions.

Central Business Solutions

DB2 LUW DBA

Atlanta, GA · On-site

... Incident/Problem Management duties to comply with IT policies and procedures. • Report progress on a weekly basis of status on all assigned work tasks in a written report. • Ability to work ...

Aprio

Senior Engineer, IT System Operations

Atlanta, GA · On-site

$100K - $137K/yr

Reporting to the Manager, IT Systems Operations, this role ensures that configuration and asset data is accurate, complete, and trusted - providing the foundation for Incident, Problem, Change, and ...

New

Aprio

Senior Engineer, IT System Operations

Atlanta, GA · On-site

$100K - $137K/yr

Reporting to the Manager, IT Systems Operations, this role ensures that configuration and asset data is accurate, complete, and trusted - providing the foundation for Incident, Problem, Change, and ...

New

Pearson

Lead, Service Management

Atlanta, GA · On-site

$15.50 - $20.25/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

New

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Atlanta, GA

Incident Problem Manager information

See Atlanta, GA salary details

$35.1K

$157.1K

$186.1K

How much do incident problem manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for incident problem manager in Atlanta, GA is $157,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,100.00 and $185,600.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What job categories do people searching Incident Problem Manager jobs in Atlanta, GA look for? The top searched job categories for Incident Problem Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Incident Problem Manager jobs? Cities near Atlanta, GA with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 64% Full Time, 4% Part Time, 2% Temporary, and 30% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $157,139 per year, or $75.5 per hour.

ServiceNow Architect

Texas State Library and Archives Commision

Alpharetta, GA • On-site

$69.50 - $87.50/hr

Full-time

Re-posted 21 days ago

Job description

The ServiceNow Solution Architect will design the overall architecture and ensure alignment with the customer's business processes and technical requirements. This role includes governance and technical oversight of the implementation.
Responsibilities:
  • Understand business needs, define ITSM processes (Incident, Problem, Change, etc.), and map them to ServiceNow capabilities.
  • Create and own the ServiceNow architecture design.
  • Provide guidance on best practices, scalability, and extensibility.
  • Collaborate with stakeholders to ensure technical alignment.
  • Evaluate integration requirements with third-party tools (Active Directory, monitoring tools, etc.).
  • Validate customizations and workflows for compliance with customer requirements.
  • Support in licensing and platform procurement discussions.

Skills Required:
  • 15+ years in ITSM implementation and architecture.
  • Deep knowledge of ServiceNow modules (ITSM, CMDB, Discovery, etc.).
  • Expertise in ServiceNow integrations using APIs, MID servers, etc.
  • Certifications: ServiceNow Certified Master Architect (preferred) or ServiceNow Certified Implementation Specialist (CIS).

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