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Incident Problem Manager Jobs in Atlanta, GA (NOW HIRING)

Verida Inc

Incident Coordinator - WI

Villa Rica, GA · On-site

The position will provide management with reports summarizing investigative findings and ... Able to work collaboratively, diplomatically, and with integrity in problem identification and ...

IntraEdge

Bank Argo Teller Technical Analyst

Buford, GA · On-site

$14.25 - $17.75/hr

... 3. Incident & Problem Management • Monitor production issues and alerts • Perform root cause analysis • Coordinate with internal teams and ARGO vendor support ⸻ 4. Access & Security • ...

krg technology inc

System Admin

Atlanta, GA

... incident/problem management Ability to work independently and troubleshoot issues in the application runtime environment. Excellent verbal and written skills. Technical Skills Required Experience in ...

STI

Computer Operator :: Atlanta, GA

Atlanta, GA · On-site

Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...

STI

Computer Operator :: Atlanta, GA

Atlanta, GA · On-site

Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...

E-Solutions

Executive Support Windows

Atlanta, GA · On-site

$36K - $45K/yr

Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication. * Coordinate change, release, and problem management processes ...

KNAPP

Manager Service Implementation

Kennesaw, GA · On-site

Develop and maintain all processes and procedures for Residential/LOE Services, including communication plans, escalation workflows, and Incident & Problem Management integration with the KNAPP ...

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Showing results 21-40

All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Atlanta, GA

Incident Problem Manager information

See Atlanta, GA salary details

$35.1K

$157.1K

$186.1K

How much do incident problem manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for incident problem manager in Atlanta, GA is $157,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,100.00 and $185,600.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What job categories do people searching Incident Problem Manager jobs in Atlanta, GA look for? The top searched job categories for Incident Problem Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Incident Problem Manager jobs? Cities near Atlanta, GA with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 64% Full Time, 4% Part Time, 2% Temporary, and 30% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $157,139 per year, or $75.5 per hour.

Incident Commander

Spartan Technologies, Inc.

Atlanta, GA • On-site

Full-time

Re-posted 29 days ago

Job description

We are seeking an Incident Commander located in Atlanta, GA (contract/hybrid) opportunity. The Incident Commander's (IC) primary responsibility is actively managing the Technology Support Teams to address unplanned outages or service interruptions. Identify and drive an expedited incident resolution to minimize the impact of IT services and business operations. Ensures the right resources are working on resolving incidents appropriate to the severity, identifying when escalation is required, and triggering such escalation accordingly. Provides timely impact information and solution recommendations and assists in coordinating additional Technical Support Teams or their SMEs to be engaged in the outage as needed.
Job Family Responsibilities
  • Assumes ownership and accountability for rapid incident resolution from the technical support teams.
  • Is the decision maker on the outage solution fix, implementation change, and closing or downgrading of the incident.
  • Manages the incident impact/diagnosis, solution definition, and all delivery aspects of incident resolution.
  • Raises escalation requests with Senior Management or 3rd Party Vendors
  • Leads technical and business discussions on incident resolution.
  • Log, categorize, prioritize, allocate, track, and escalate incidents to Corporate Systems leadership and to the EOC (Enterprise Operations Center)
  • Assists with developing and updating Operations and Incident Management runbooks, processes, and procedures.
  • Assist with managing the Post-Incident Review process, including analysis of the incident and identification of root causes, as well as recommendations for process and system improvements to prevent similar incidents.
  • Assist with compiling Monthly Metrics Reports concerning the supported systems' uptime, health, and stability.
  • Learn essential application and business processes (i.e., order management, payments, long-running jobs, etc.)
  • Participate in enterprise monitoring initiatives.
  • Perform other duties and projects as assigned.
  • Willing to work in 24X7X365 shift on-call operations rotation.
  • Champion best practices

Key Responsibilities
  • Quickly assessing the severity of service impacts regarding enterprise business impact.
  • Facilitate major incident bridge calls to ensure all appropriate groups are working on restoring service promptly.
  • Notify, escalate, and communicate to senior management and impacted stakeholders the existence of service impacts, as necessary.
  • Scheduled shift plus rotating on-call requirement to maintain 24x7x365 coverage.
  • Timely and accurately completing problem & outage records, including a timeline of events and other required data fields.

Professional Technology Skills - Ability to:
Ability to multi-task, effective Team leadership experience, effective meeting presence, effective decision maker, ability to stay calm under fire/duress.
Key Responsibilities
Experienced in the IM Process and has relevant Technology or Product domain knowledge relating to the outage incident.
  • 5 -8 years of working experience in performing service management activities
    Working experience in specific service management domain
  • Bachelor's degree in Computer Science degree or related field or equivalent combination of industry related professional experience and education

Job Family Functional Skills
Knowledge, Experience & Qualifications
Essential
Desir

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