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Incident Problem Manager Jobs in Ontario (NOW HIRING)

Park Place Technologies

Experience operating within ITIL aligned Incident, Problem, Change, Request, and Major Incident Management processes. Desirable * Automation and scripting experience * Knowledge of scalable and ...

Olg

Software Engineering Level 3

Toronto, ON

Ensure compliance with established technology governance, security, and IT service management processes, including incident, problem, change, and configuration management, while supporting effective ...

ECS Resource Group

Network Team Lead

Bolton, ON · Hybrid

£450 - £500/day

Contribute to incident, problem, and change management processes. Project Delivery Deliver network components for infrastructure and business projects. Support site rollouts, upgrades, and expansions.

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in Ontario look for?

The top searched job categories for Incident Problem Manager jobs in Ontario are:

What cities in Ontario are hiring for Incident Problem Manager jobs?

Cities in Ontario with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Mid-Senior IT Professional (Multiple Opportunities)

Hire Resolve.com

Hamilton, ON • Hybrid

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 12 days ago

Job description

Hire Resolve is assisting IT organizations in hiring experienced IT professionals to support Canada-based operations. This is a multi-role opportunity spanning several functions across Information Technology, including (but not limited to) infrastructure and networks, cloud platforms, cybersecurity, IT service management, systems administration, enterprise applications, data platforms, DevOps, and technical project delivery.

These roles are designed for mid- to senior-level professionals who are ready to lead initiatives, improve service delivery, and progress toward senior leadership pathways such as IT Manager, Lead Engineer, Security Lead, Solutions Architect, Program Manager, or Head of IT.

Key Responsibilities
  • Lead or support IT initiatives across infrastructure, cloud, cybersecurity, and enterprise applications aligned to business needs
  • Design, implement, and optimize secure, scalable environments (on-premises, hybrid, and cloud)
  • Improve service performance through incident, problem, and change management aligned to ITIL practices
  • Strengthen security posture through access controls, monitoring, patching, vulnerability management, and incident response support
  • Partner with stakeholders to gather requirements, shape solutions, and deliver work to agreed scope, quality, and timelines
  • Maintain technical documentation (architectures, policies, runbooks, and support procedures) to support operational resilience and audit readiness
  • Drive automation and standardization to improve reliability, reduce manual effort, and support continuous improvement
  • Support compliance-aligned delivery where required (e.g., privacy and security controls, audit support, regulated environments)
  • Mentor junior colleagues and contribute to technical standards, governance, and best practices

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience)
  • Typically 5-10+ years of progressive IT experience in one or more areas: cloud, cybersecurity, networking, systems, ITSM, DevOps, enterprise applications, or data platforms
  • Practical experience with relevant tools and platforms, such as:
    • Cloud: AWS, Azure, and/or Google Cloud
    • Identity and access: Active Directory/Entra ID (Azure AD), SSO/MFA, RBAC
    • ITSM: ServiceNow, Jira Service Management, or similar
    • Security: SIEM, EDR, vulnerability management, endpoint security, monitoring
    • Networking: routing/switching, firewalls, VPN, Wi-Fi, DNS/DHCP
    • Automation/scripting: PowerShell, Python, Bash, Infrastructure as Code (e.g., Terraform)
  • Strong troubleshooting skills, stakeholder communication, and documentation capability
  • Professional working proficiency in English (written and verbal); French is an asset for some roles/regions
  • Eligibility to work in Canada and willingness to complete role-appropriate pre-employment screening where required

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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