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Implementations Manager Jobs in Ontario (NOW HIRING)

Knak

Implementations Manager

Ottawa, ON

The Role Working within the Customer Success team, the Implementation manager will be responsible for driving measurable customer outcomes and ensuring successful customer use of our platform. As a ...

Lifeworks

Implementation Manager

Toronto, ON · On-site

CA$70K - CA$119K/yr

This role will be responsible for managing day-to-day activities for an implementation team ... Leads the successful delivery of high-quality implementations and on-going production support of ...

Fulfillment IQ

MAWM Implementation Manager

Toronto, ON · Hybrid

CA$120K - CA$135K/yr

This role goes beyond traditional WMS implementations, requiring an individual who can think ... Manage project timelines, risks, dependencies, and stakeholder communication throughout the ...

Conexiom

Senior Implementation Manager

Kitchener, ON · On-site

Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality * Develop and lead execution of comprehensive ...

Conexiom

Senior Implementation Manager

Kitchener, ON

Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality * Develop and lead execution of comprehensive ...

Conexiom

Senior Implementation Manager

Kitchener, ON · On-site

Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality * Develop and lead execution of comprehensive ...

Td

Senior Manager, Solutions Implementation

Toronto, ON

CA$115K - CA$163K/yr

Reporting to the AVP, Solutions Implementation, the Senior Manager is responsible for translating managed solutions strategy into practical, scalable adoption across the business, partnering closely ...

Adyen

Team Lead - Implementation

Toronto, ON · On-site

CA$165K - CA$225K/yr

Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. * Act as a sparring partner and escalation ...

Forma.ai

Director, SPM Implementation

Toronto, ON

The team leads complex implementations, drives operational excellence, and continuously evolves Sales Performance Management (SPM) processes through data-driven insights and scalable platform ...

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Implementations Manager information

What are some common challenges faced by an Implementations Manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What are Implementations Managers?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an Implementations Manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What are popular job titles related to Implementations Manager jobs in Ontario? For Implementations Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Implementations Manager jobs in Ontario look for? The top searched job categories for Implementations Manager jobs in Ontario are:
Implementations Manager jobs near you

Implementations Manager

Knak

Ottawa, ON

Other

Posted 11 days ago

Job description

The Role
Working within the Customer Success team, the Implementation manager will be responsible for driving measurable customer outcomes and ensuring successful customer use of our platform. As a trusted advisor, technical consultant and subject matter expert you will own the end to end process of implementation & onboarding. You will work primarily with new customers and occasionally with existing customers to roll out new initiatives.

Roles & Responsibilities

  • Lead new customers through onboarding as their primary point of contact from kickoff through go-live, driving adoption and time-to-value.
  • Provide best practice advice, thought leadership and expertise to our clients, ensuring they're set up for success
  • Develop expert knowledge of Knak, our integration partners & eco system to answer technical & strategy questions about our product & industry
  • Work closely with other Knak stakeholders such as CSMs, AEs, Support, Product and Leadership to ensure implementation success and foster effective internal communication 
  • Ensure projects are always completed on time and to a high quality standard
  • Own and report on implementation KPIs including time-to-value, CSAT post-onboarding, and feature adoption at handoff.
  • Use AI tools - Claude, ChatGPT & MCP connectors to scale yourself across a larger book and accelerate customer outcomes

Skills & Experience

  • 3 years experience in Customer Success, Implementations or equivalent role
  • Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones. PMP or similar certification would be valued.
  • Exceptional communication skills both written and verbal.
  • Experience with running group training sessions or adult learning.
  • The ability to develop meaningful relationships with clients and truly understand their needs
  • Problem solving skills and the ability to think outside the box
  • Excellent multi-tasking skills and the ability to juggle multiple projects at the same time
  • Experience with SaaS products, Emails, Landing Pages, Marketing Operations & CRM an asset
  • Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other Marketing Automation tools an asset. 
  • A track record of successfully managing a book of clients and delivering exceptional results
  • Experience with AI tools - Claude, ChatGPT & MCP connectors

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