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Implementations Manager Jobs in Ontario (NOW HIRING)

Knak

Implementations Manager

Ottawa, ON · On-site

CA$80K - CA$100K/yr

The Role Working within the Customer Success team, the Implementation manager will be responsible for driving measurable customer outcomes and ensuring successful customer use of our platform. As a ...

Toolbx, Inc.

Implementation Manager

Toronto, ON · Remote

Qualifications: * 5+ years of experience managing customer-facing projects, implementations, or onboarding programs within a SaaS or technology-driven environment. * Demonstrated ability to lead ...

Fulfillment IQ

MAWM Implementation Manager

Toronto, ON · Remote

CA$115K - CA$135K/yr

Lead end-to-end MAWM implementations across planning, design, build, testing, and deployment phases. * Go beyond traditional delivery by understanding how WMS interacts within the broader supply ...

Upshop

Experience managing multiple concurrent implementations and complex customer engagements. * Exceptional communication, stakeholder management, executive presentation, and relationship-building skills.

Td

Senior Manager, Solutions Implementation

Toronto, ON · On-site

CA$115K - CA$163K/yr

Reporting to the AVP, Solutions Implementation, the Senior Manager is responsible for translating managed solutions strategy into practical, scalable adoption across the business, partnering closely ...

Forma.ai

Director, SPM Implementation

Toronto, ON · On-site

The team leads complex implementations, drives operational excellence, and continuously evolves Sales Performance Management (SPM) processes through data-driven insights and scalable platform ...

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Implementations Manager information

What is an implementations manager?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an implementations manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What are some common challenges faced by an implementations manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

How much do implementations managers make?

Implementations managers in the US typically earn an average salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits. Strong project management skills and familiarity with relevant tools can influence earning potential.

What are popular job titles related to Implementations Manager jobs in Ontario?

For Implementations Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Implementations Manager jobs in Ontario look for?

The top searched job categories for Implementations Manager jobs in Ontario are:

Implementations Manager jobs near you
Infographic showing various Implementations Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Implementations Manager

Knak

Ottawa, ON • On-site

CA$80K - CA$100K/yr

Full-time

Re-posted 26 days ago

Job description

The Role
Working within the Customer Success team, the Implementation manager will be responsible for driving measurable customer outcomes and ensuring successful customer use of our platform. As a trusted advisor, technical consultant and subject matter expert you will own the end to end process of implementation & onboarding. You will work primarily with new customers and occasionally with existing customers to roll out new initiatives.

Roles & Responsibilities

  • Lead new customers through onboarding as their primary point of contact from kickoff through go-live, driving adoption and time-to-value.
  • Provide best practice advice, thought leadership and expertise to our clients, ensuring they're set up for success
  • Develop expert knowledge of Knak, our integration partners & eco system to answer technical & strategy questions about our product & industry
  • Work closely with other Knak stakeholders such as CSMs, AEs, Support, Product and Leadership to ensure implementation success and foster effective internal communication 
  • Ensure projects are always completed on time and to a high quality standard
  • Own and report on implementation KPIs including time-to-value, CSAT post-onboarding, and feature adoption at handoff.
  • Use AI tools - Claude, ChatGPT & MCP connectors to scale yourself across a larger book and accelerate customer outcomes

Skills & Experience

  • 3 years experience in Customer Success, Implementations or equivalent role
  • Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones. PMP or similar certification would be valued.
  • Exceptional communication skills both written and verbal.
  • Experience with running group training sessions or adult learning.
  • The ability to develop meaningful relationships with clients and truly understand their needs
  • Problem solving skills and the ability to think outside the box
  • Excellent multi-tasking skills and the ability to juggle multiple projects at the same time
  • Experience with SaaS products, Emails, Landing Pages, Marketing Operations & CRM an asset
  • Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other Marketing Automation tools an asset. 
  • A track record of successfully managing a book of clients and delivering exceptional results
  • Experience with AI tools - Claude, ChatGPT & MCP connectors

Base Salary: The anticipated base salary range for this position is $80,000 to $100,000. Final compensation will be determined based on factors including relevant experience, skills, qualifications, and internal equity. This range reflects base salary only and does not include other forms of compensation that may be available as part of the total rewards package.

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