ZipRecruiter

Log In

1

Incident Problem Manager Jobs in Nevada (NOW HIRING)

Noblesoft Technologies

Feets Specialist

Sparks, NV · On-site

SLA Management including Incident, problem, Configuration, Service request etc. * Daily review with the Country Managers * Periodic reviews with Customer and Vendors * MIS and Reporting Other Skills ...

Fusion HCR

Senior Engineer - IT

Las Vegas, NV

Working knowledge of key ITIL processes -- Continuous Improvement, Change, Incident, Problem, Release, and Service Request Management * Ability to work in both a team environment and independently

New

Fusion HCR

End User Services Director

Las Vegas, NV

Ensure problem management processes are performed to address recurring issues, including post-incident review and root cause identification * Participate in Crisis Management, continuous improvement ...

Amazon

Data Center Infrastructure Delivery Manager

Sparks, NV · On-site

$170K/yr

... incident management, problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still ...

CBRE

Safety Manager - Data Center Construction

Reno, NV · On-site

$74K - $99K/yr

This role provides leadership in hazard mitigation, incident prevention, and training while reporting directly to the HSE Program Manager. Strong leadership, strategic problem-solving, and effective ...

Congruex

EHS Manager

Reno, NV

$105K - $115K/yr

Lead and support incident investigations while ensuring structured incident case management ... Strong analytical and problem-solving skills with the ability to make independent decisions and ...

Congruex

EHS Manager

Las Vegas, NV

$95K - $115K/yr

Lead and support incident investigations while ensuring structured incident case management ... Strong analytical and problem-solving skills with the ability to make independent decisions and ...

previous pagenext page

Showing results 21-40

All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Nevada

Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Nevada?

For Incident Problem Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Nevada look for?

The top searched job categories for Incident Problem Manager jobs in Nevada are:

What cities in Nevada are hiring for Incident Problem Manager jobs?

Cities in Nevada with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Nevada as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Feets Specialist

Noblesoft Technologies

Sparks, NV • On-site

Contractor

Re-posted 22 days ago

Job description

Job Title:  Hands & Feets Specialist

Location:   SPARKS, NV
 

Roles and Responsibilities

  • Update DC Sheet/Inventory
  • Update DC Portal
  • Server OS installation.
  • Server Configuration
  • Update Firmware, BIOS and drivers etc.
  • Vendor co-ordination for hardware issue
  • Share Logs with Vendor for hardware issue
  • Vendor Escorting in DC
  • Parts received and return
  • Server Mounting
  • Server Movement
  • Rack Movement
  • Prepare Gatepass for Device Movement
  • Escorting Vendor in MUX Room
  • Coordination with Network Team
  • Network Connectivity
  • Coordination with Teams (VM, Storage, Backup & Unix)
  • Maintain DC Store (Server Part Only)
  • Coordinate with Custom for Material inspection
  • Coordinate with Logistics Team
  • PO and Invoice status check
  • Maintain Authorization Sheet (DC, MUX & Fire Proof Safe)
  • MUX room cleanup
  • DC cleanup
  • Check and maintain Power and Cooling in DC
  • Labeling on Racks and Devices
  • BMS servers issues
  • provide Recording Backup as per admin request
  • Tape Movement to Fire Proof Safe
  • ATS Installation
  • ATS Configuration
  • PDU Installation
  • Reports
  • Remedy and Tasks
  • Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
  • Collate audit findings, analyse the same and prepare reports on the findings
  • Support to the LoB HR to come up with an action plan based on the audit finding
  • Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance
  • Prepare reports periodically for the CoE review with the Senior Management
  • Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics
  • Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
  • Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE
  • Share reports with the supervisor for review and circulation to relevant stakeholders
  • Provide inputs (if any) on improving the current reports
  • Study the HR plan and understand requirements from the CoE
  • Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review
  • Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available
  • Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
  • Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
  • Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
  • Respond to customer queries as and when required and escalate to supervisor when required

Soft Skills

  • Strong written and verbal communication skills
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Strong customer service skills
  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
  • Must be detail oriented and self-motivating , self-starter with ability to work on their own initiatives
  • To work through issues analytically to a successful conclusion
  • Flexibility with respect to time – client deliverables need to be met with a Can do attitude
  • Excellent problem solving / quantitative/ analytical skills
  • Experience of managing and leading a geographically and culturally diverse team

Desired Experience

  • Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Thorough understanding of Outlook's calendaring tool
  • Understanding of Exchange functional accounts and how they are used within Microsoft technologies
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality
  • Desk side Support Management
  • Customer Relationship Management
  • Vendor Relationship Management
  • Project Management
  • SLA Management including Incident, problem, Configuration, Service request etc.
  • Daily review with the Country Managers
  • Periodic reviews with Customer and Vendors
  • MIS and Reporting

Other Skills / Experience

  • Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
  • Management of the Region
  • A significant travel is expected on the job – hence should be willing to work in such a role
  • Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desired