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Incident Problem Manager Jobs in Missouri (NOW HIRING)

Curium Pharma

Infrastructure Engineer

Maryland Heights, MO · On-site

$70 - $90/hr

Support ITSM processes (Incident/Problem/Change/Request) through ticket‑driven execution, clear ... Active Directory (scoped): manage AD security groups required for systems and servers (create ...

Jobtailor

Director, IT Operations

California, MO · On-site

$150 - $190/hr

Mature IT operations disciplines -- incident, problem, change management; monitoring and alerting; backup and restore; runbooks; and on-call. * Operate IT general controls (access, change, operations ...

Hubbell Incorporated

Manager, AI Platforms

Saint Louis, MO · On-site

$138K/yr

Knowledge of service management and operational governance practices such as incident, problem, change, release, and knowledge management. * Ability to define and track operational KPIs such as ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Missouri?

For Incident Problem Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Missouri look for?

The top searched job categories for Incident Problem Manager jobs in Missouri are:

What cities in Missouri are hiring for Incident Problem Manager jobs?

Cities in Missouri with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Missouri as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

End User Services Automation Engineer

California, MO • On-site

Jobtailor
See more jobs at Jobtailorexternal

$95 - $150/hr

Other

Posted 6 days ago

Job description

Responsibilities
  • Serve as the primary technical lead for on‑site end user services, ensuring consistent, high‑quality support across all service areas.
  • Deliver and coordinate 24/7 white‑glove support for EC and ELT members, resolving issues with discretion, speed, and precision.
  • Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows‑based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
  • Act as the escalation point for complex or sensitive support issues involving executive stakeholders.
  • Provide hands‑on technical oversight of vendor‑managed site teams, ensuring adherence to service standards and rapid issue resolution.
  • Partner with managers to align support operations with business needs and reinforce a service‑first culture.
  • Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs.
  • Promote a culture of service excellence, accountability, and continuous improvement across the site.
  • Maintain and update tickets in alignment with SLA and KPI targets.
  • Manage IT asset lifecycle including procurement, inventory, and disposal.
  • Oversee incident response and root cause analysis for executive‑impacting issues, ensuring timely resolution and communication.
  • Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations.
  • Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities.
Requirements
  • Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments.
  • Demonstrated success in supporting executive‑level users with high‑touch, responsive, and 24/7 service.
  • Strong technical oversight and vendor coordination capabilities.
  • Exceptional communication, problem‑solving, and stakeholder engagement skills.
  • Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging.
  • Ability to operate independently and make decisions in dynamic, fast‑paced environments.
  • Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
  • Experience with IT Asset Management (ITAM) tools and practices.
  • Bachelor’s degree or 5–8 years of relevant IT experience.
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