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Incident Problem Manager Jobs in Connecticut (NOW HIRING)

Infosys

ServiceNow Platform Lead

Hartford, CT · On-site

... Managed Services Delivery Leadership - Incident, problem, change, release governance, SLA/KPI management, Offshore-onshore coordination, Operational excellence mindset • ServiceNow Technical ...

PROLIM Global Corporation

Actimize SME

Stamford, CT · On-site

$116K - $151K/yr

... incident management, problem management, and change releases • Provide impact analysis for new regulatory requirements • Prepare technical documentation and governance decks Technical Skills ...

N-tier Solutions

Security Administrator

Wilton, CT · On-site

This includes collaborating with functional and technical owners on incident management, problem management, escalation management and resource management. This role will be responsible for ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Connecticut?

For Incident Problem Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Connecticut look for?

The top searched job categories for Incident Problem Manager jobs in Connecticut are:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Connecticut as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

ServiceNow Platform Lead

Infosys

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Job description


In the assigned Job Role of Package Project Lead 2, your Area Of Responsibility will be as below:
• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
• Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
• Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
• Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
Your contribution to the team:
• Demonstration of strategic mindset for delivering impactful, client-aligned projects
• Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
• Problem-solving expertise and ability to steer project economics and delivery
• Strong relationship with mid and senior level client stakeholders
• Strong leadership abilities to foster team performance and growth
• Commitment to cultivating a culture of learning and innovation
EEO/About Us
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Skill and Experience
• Deep knowledge of ServiceNow platform architecture and functional knowledge including integrations and platform capabilities.
• Multi-module experience (ITSM, ITOM, SPM, HAM, HRSD, etc.)
• Experience in driving and presenting Platform modernization, AI/Now Assist, Value realization roadmap and strategy discussions on ServiceNow platform with clients
• Managed Services Delivery Leadership - Incident, problem, change, release governance, SLA/KPI management, Offshore-onshore coordination, Operational excellence mindset
• ServiceNow Technical Governance- Platform standards, Customization review boards, Upgrade readiness, technical debt management, Instance strategy
Preferred Skill and Experience
• ServiceNow Certified System Administrator (CSA) - required.
• ServiceNow Certified Implementation Specialist (CIS) in one or more relevant modules (ITSM, ITOM, CMDB, HRSD, etc.).
• ServiceNow Certified Technical Architect (CTA) - desirable.
• ITIL Foundation certification (ITIL 4 preferred).
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Overview
The Infosys Cloud unit is dedicated to empowering enterprises with innovative cloud solutions that drive digital transformation and operational excellence. We specialize in leveraging advanced cloud technologies and AI-driven insights to create scalable, secure, and resilient infrastructures. Our solutions enable organizations to achieve agility, efficiency, and sustainable growth in a hyperconnected world. Join us to be part of a pioneering team at the forefront of cloud and AI innovation. You'll have the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of business. We are committed to fostering a culture of continuous learning and growth, ensuring that our team members thrive in a dynamic and supportive environment. If you're passionate about cloud and AI, and eager to make a significant impact, the Infosys Cloud unit is the perfect place for you to grow and excel.

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