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Incident Problem Manager Jobs in Arizona (NOW HIRING)

Neshent Technologies

DDI Network Engineer

Gilbert, AZ · On-site

Experience with ITIL v3/v4 processes including Incident, Change, Problem, and Service Request Management. * Hands-on experience with Remedy ITSM, Windows PowerShell, and PuTTY. * Strong analytical ...

Neshent Technologies

Experience with ITIL v3/v4 processes including Incident, Change, Problem, and Service Request Management. * Hands-on experience with Remedy ITSM, Windows PowerShell, and PuTTY. * Strong analytical ...

New

Neshent Technologies

DDI Network Engineer

Tempe, AZ · On-site

Experience with ITIL v3/v4 processes including Incident, Change, Problem, and Service Request Management. * Hands-on experience with Remedy ITSM, Windows PowerShell, and PuTTY. * Strong analytical ...

Neshent Technologies

Experience with ITIL v3/v4 processes including Incident, Change, Problem, and Service Request Management. * Hands-on experience with Remedy ITSM, Windows PowerShell, and PuTTY. * Strong analytical ...

New

EdgeConneX

Chief Engineer

Mesa, AZ · On-site

... incident and problem Management, and participation in miscellaneous projects. They will work closely with the Regional Director of Operations to maintain and support the dedicated power and cooling ...

Kinective

Manager, Information Technology

Gilbert, AZ

$115K - $135K/yr

Manage day-to-day incident, problem, change, procurement, capacity, performance, and service execution for U.S. IT staff and partners. Drive ticketing discipline, service consistency, and follow ...

Kinective

Manager, Information Technology

Gilbert, AZ · On-site

$115K - $135K/yr

S. support model. · Manage day-to-day incident, problem, change, procurement, capacity, performance, and service execution for U.S. IT staff and partners. · Drive ticketing discipline, service ...

Kinective

Manager, Information Technology

Gilbert, AZ · On-site

$115K - $135K/yr

S. support model. • Manage day-to-day incident, problem, change, procurement, capacity, performance, and service execution for U.S. IT staff and partners. • Drive ticketing discipline, service ...

BC Forward

IT Program Manager III

Chandler, AZ · On-site

$64.52/hr

Job Title: IT Program Manager III Location: Chandler, AZ Duration: Contract - 11 months Pay Range ... Proficiency with BMC Remedy and ServiceNow for incident, problem, and change processes. Experience ...

Pearson

Lead, Service Management

Phoenix, AZ · On-site

$16 - $20.75/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What are popular job titles related to Incident Problem Manager jobs in Arizona?

For Incident Problem Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Arizona look for?

The top searched job categories for Incident Problem Manager jobs in Arizona are:

What cities in Arizona are hiring for Incident Problem Manager jobs?

Cities in Arizona with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Arizona as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 93% In-person, and 7% Hybrid job distribution.

DDI Network Engineer

Neshent Technologies

Chandler, AZ

Full-time

Posted 16 days ago

Job description

Required Technical/Functional Skills
  • 5+ years of experience in DNS, DHCP, and IP Address Management (DDI) administration and support.
  • Hands-on experience with BlueCat, Vital QIP, and enterprise DNS management tools.
  • Strong knowledge of DNS, DHCP, TCP/IP, IPAM, subnetting, Active Directory, LDAP, SSO, and authentication protocols.
  • Good understanding of networking concepts including routing, switching, firewalls, load balancing, IPS, and packet analysis.
  • Experience managing global DDI environments and implementing DNS/DHCP changes across multiple regions.
  • Experience with ITIL v3/v4 processes including Incident, Change, Problem, and Service Request Management.
  • Hands-on experience with Remedy ITSM, Windows PowerShell, and PuTTY.
  • Strong analytical, troubleshooting, documentation, and customer support skills.
  • Excellent verbal and written communication skills.
Roles & Responsibilities
  • Provide operational support for enterprise DNS, DHCP, and IP Address Management (DDI) infrastructure.
  • Manage and fulfill DDI service requests including IP allocation, DNS record creation, configuration updates, modifications, and deletions.
  • Administer and support BlueCat and Vital QIP platforms across global environments.
  • Perform design validation, peer reviews, implementation planning, pre-validation, deployment, and post-implementation verification.
  • Create, schedule, and execute Change Requests (CRQs) following ITIL change management processes.
  • Participate in Change Advisory Board (CAB) meetings and design review sessions.
  • Support Incident, Problem, Change, and Service Request Management activities while adhering to operational standards and SLAs.
  • Collaborate with Network Operations, Engineering, Architecture, and business teams to assess technical requirements and implementation impacts.
  • Troubleshoot complex DNS, DHCP, and IPAM issues and provide Level 2/Level 3 support.
  • Fulfill Resource Record, Device Registration, Site Code, and IP management requests.
  • Maintain accurate technical documentation, implementation records, and operational procedures.
  • Participate in 24×7 production support, including off-hours and weekend activities as required.
Preferred Qualifications
  • ITIL Foundation Certification (preferred)
  • CCNA Certification
  • BlueCat Certification (preferred)
Preferred Skills
  • Experience with enterprise network operations and service delivery.
  • Knowledge of scripting and automation using PowerShell.
  • Experience working in large-scale global enterprise environments.
  • Familiarity with operational governance, compliance, and process improvement initiatives.

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