Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system * Other projects or duties as assigned Qualifications Required Education and ...
Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system * Other projects or duties as assigned Qualifications Required Education and ...
ServiceNow Developer
Chandler, AZ · On-site
$53.25 - $73.25/hr
Strong understanding of ITIL processes (Incident, Problem, Change Management) * Certifications: ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD) are ...
ServiceNow Developer
Chandler, AZ · On-site
$53.25 - $73.25/hr
Strong understanding of ITIL processes (Incident, Problem, Change Management) * Certifications: ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD) are ...
Mainframe Infrastructure Engineer (Hybrid)
$171K - $203K/yr
You'll be responsible for stable operations, incident/problem/change management, capacity/performance tuning, and automation-partnering closely with application teams to keep mission-critical ...
Mainframe Infrastructure Engineer (Hybrid)
$171K - $203K/yr
You'll be responsible for stable operations, incident/problem/change management, capacity/performance tuning, and automation-partnering closely with application teams to keep mission-critical ...
Monitoring Engineering Production Services Specialist ll
Chandler, AZ · On-site
$16.25 - $22/hr
Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer ...
Monitoring Engineering Production Services Specialist ll
Chandler, AZ · On-site
$16.25 - $22/hr
Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer ...
This role requires critical thinking, innovative problem solving, technical leadership, people ... Participate in incident response, cyber crisis management, and enterprise-wide security events.
This role requires critical thinking, innovative problem solving, technical leadership, people ... Participate in incident response, cyber crisis management, and enterprise-wide security events.
Sr System Engineer V
Chandler, AZ · On-site
$102K - $140K/yr
Key Responsibilities: * Respond to and resolve incident, problem, and service request tickets ... Support planned and emergency change management activities. * Troubleshoot application, database ...
Sr System Engineer V
Chandler, AZ · On-site
$102K - $140K/yr
Key Responsibilities: * Respond to and resolve incident, problem, and service request tickets ... Support planned and emergency change management activities. * Troubleshoot application, database ...
Monitoring Engineering Production Services Specialist ll
$16.25 - $22.25/hr
Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer ...
Monitoring Engineering Production Services Specialist ll
$16.25 - $22.25/hr
Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer ...
Incident Responder II
Scottsdale, AZ · Hybrid
$75K - $94K/yr
... management, incident response, etc. * Hands on experience with SIEM platforms, EDR tools, incident ... High attention to detail, analytical mindset, and problem-solving skills. * Be able to work ...
Incident Responder II
Scottsdale, AZ · Hybrid
$75K - $94K/yr
... management, incident response, etc. * Hands on experience with SIEM platforms, EDR tools, incident ... High attention to detail, analytical mindset, and problem-solving skills. * Be able to work ...
Incident Responder II
Scottsdale, AZ · Hybrid
$75K - $94K/yr
... management, incident response, etc. * Hands on experience with SIEM platforms, EDR tools, incident ... High attention to detail, analytical mindset, and problem-solving skills. * Be able to work ...
Incident Responder II
Scottsdale, AZ · Hybrid
$75K - $94K/yr
... management, incident response, etc. * Hands on experience with SIEM platforms, EDR tools, incident ... High attention to detail, analytical mindset, and problem-solving skills. * Be able to work ...
Incident Responder II
Scottsdale, AZ · On-site
$75K - $94K/yr
... management, incident response, etc. * Hands on experience with SIEM platforms, EDR tools, incident ... High attention to detail, analytical mindset, and problem-solving skills. * Be able to work ...
Incident Responder II
Scottsdale, AZ · On-site
$75K - $94K/yr
... management, incident response, etc. * Hands on experience with SIEM platforms, EDR tools, incident ... High attention to detail, analytical mindset, and problem-solving skills. * Be able to work ...
Mainframe Infrastructure Engineer (Hybrid)
Phoenix, AZ · On-site +1
$171K - $203K/yr
You'll be responsible for stable operations, incident/problem/change management, capacity/performance tuning, and automation-partnering closely with application teams to keep mission-critical ...
Mainframe Infrastructure Engineer (Hybrid)
Phoenix, AZ · On-site +1
$171K - $203K/yr
You'll be responsible for stable operations, incident/problem/change management, capacity/performance tuning, and automation-partnering closely with application teams to keep mission-critical ...
MongoDB Admin
Chandler, AZ · On-site
Unix/Linux, SQL (MS SQL/Oracle), production support (incident/problem management), monitoring (Dynatrace, Splunk) Secondary skills: Scripting (Shell/Python/Perl), batch scheduling (Autosys/Quartz ...
MongoDB Admin
Chandler, AZ · On-site
Unix/Linux, SQL (MS SQL/Oracle), production support (incident/problem management), monitoring (Dynatrace, Splunk) Secondary skills: Scripting (Shell/Python/Perl), batch scheduling (Autosys/Quartz ...
L2 Cloud Support Engineer
Phoenix, AZ · On-site
$55.25 - $74/hr
Incident, Problem & Change Management * Serve as the escalation point for complex L2 infrastructure incidents. * Perform root cause analysis (RCA) and implement corrective/preventive actions.
L2 Cloud Support Engineer
Phoenix, AZ · On-site
$55.25 - $74/hr
Incident, Problem & Change Management * Serve as the escalation point for complex L2 infrastructure incidents. * Perform root cause analysis (RCA) and implement corrective/preventive actions.
Mainframe Performance & Capacity / Tunning
Chandler, AZ · On-site
$142K/yr
Incident & Problem Management • ct as SME during major incidents involving performance degradation or system saturation. • Conduct root-cause analysis for recurring performance issues. • ...
Mainframe Performance & Capacity / Tunning
Chandler, AZ · On-site
$142K/yr
Incident & Problem Management • ct as SME during major incidents involving performance degradation or system saturation. • Conduct root-cause analysis for recurring performance issues. • ...
IT Support Specialist
Phoenix, AZ · On-site
$27 - $32/hr
Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system * Other projects or duties as assigned Required Education and Experience: * Associate ...
IT Support Specialist
Phoenix, AZ · On-site
$27 - $32/hr
Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system * Other projects or duties as assigned Required Education and Experience: * Associate ...
Chief Engineer
Mesa, AZ · On-site
... incident and problem Management, and participation in miscellaneous projects. They will work closely with the Regional Director of Operations to maintain and support the dedicated power and cooling ...
Chief Engineer
Mesa, AZ · On-site
... incident and problem Management, and participation in miscellaneous projects. They will work closely with the Regional Director of Operations to maintain and support the dedicated power and cooling ...
Install, configure, and manage security technologies such as firewalls, intrusion detection ... problem-solving. Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer . All ...
Install, configure, and manage security technologies such as firewalls, intrusion detection ... problem-solving. Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer . All ...
Install, configure, and manage security technologies such as firewalls, intrusion detection ... problem-solving. Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer . All ...
Install, configure, and manage security technologies such as firewalls, intrusion detection ... problem-solving. Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer . All ...
Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar) * Calm and composed in emergencies, with strong problem-solving and judgment ...
Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar) * Calm and composed in emergencies, with strong problem-solving and judgment ...
Incident, Problem & Change Management * Troubleshoot and resolve system-level incidents and performance issues. * Support change management processes, including patching and infrastructure changes.
Incident, Problem & Change Management * Troubleshoot and resolve system-level incidents and performance issues. * Support change management processes, including patching and infrastructure changes.
Incident Problem Manager information
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
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Full-time
Posted 10 days ago
Job description
Responsibilities
***This is a fully onsite opportunity supporting the Phoenix, Arizona location***
Position Responsibilities:
- Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s)
- Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment
- Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management
- Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
- Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
- Other projects or duties as assigned
Required Education and Experience:
- Associate's Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience
Preferred Education and Experience:
- Bachelor's Degree