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Incident Problem Manager Jobs in Alabama (NOW HIRING)

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IT Network Engineer

Mobile, AL

Manage any incident, problem or request which require a L3 support * Work pro-actively on proposing improvement to increase the performance of the Network Infrastructure * Act as an interface of ...

Koch Industries

Site IT Technology Leader

Brewton, AL · On-site

$75K - $92K/yr

Run ITIL-aligned operations (incident, problem, change), including clear stakeholder communications ... Experience with IT service management practices and tools (e.g., ITIL, ServiceNow), including KPI ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Alabama?

For Incident Problem Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Alabama look for?

The top searched job categories for Incident Problem Manager jobs in Alabama are:

What cities in Alabama are hiring for Incident Problem Manager jobs?

Cities in Alabama with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Alabama as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution.

Senior Director, Manufacturing Systems and Automation

Performance Drone Works

Huntsville, AL • On-site

$102K - $134K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Performance Drone Works (PDW) is building the next generation of tactical robotic systems used across defense, national security, and public safety missions. We are building a new center of engineering excellence to design our new category of tactical robotic systems and the industrial capacity to deliver them, bringing decisive airpower into the hands of every operator. We are not here to make promises; we are here to deliver real systems with real capabilities for real missions.
You will join a team of operators, engineers, and builders who solve hard problems with humility and focus. We design and produce multi-mission aerial systems that operators trust to perform in real-world conditions, reliably, repeatedly, and at scale. Our approach is grounded in operator-centered design, rapid iteration from field use, and U.S.-based manufacturing. We operate by a clear set of values: Mission First, Aim Farther, Own It, Win Together. This is how we build advantage and how we help protect our service members, our communities, and our country.
Now, we're entering a new phase of growth and are looking for a Director, Manufacturing Systems & Automation to build and scale the digital manufacturing and automation foundation that enables reliable, data-driven, and highly scalable production.
What You'll Do
  • Develop and execute the manufacturing systems and automation roadmap.
  • Lead the cross-functional team to identify, pilot, and scale automation for semi-automated, and fully automate production lines (assembly aids, vision inspection, test automation, pack out).
  • Own MES implementation into production and manufacturing-adjacent systems (ERP, PLM, QMS, EAM/CMMS as applicable)
  • Lead MES implementation and digital production execution enablement (work instructions, electronic travelers, traceability, and data capture).
  • Integrate ERP, MES, PLM, QMS, test systems, and automation/controls; ensure reliable data flows and reporting.
  • Define standards for shop-floor connectivity and data (equipment integration, edge/IIoT, historian as applicable) and partner with IT on OT/IT cybersecurity.
  • Own production planning, scheduling, and capacity planning system enablement.
  • Establish master data governance and change control (items, BOMs, routings, work centers, and revisions).
  • Enable real-time dashboards and analytics (OEE, yield, quality, throughput, and downtime).
  • Support NPI and industrialization readiness (line readiness, process validation, and first-article traceability).
  • Establish operational system governance and support model (standards, release management, training, incident/problem management) and lead the Manufacturing Systems and Automation organization; manage vendors, contracts, and SLAs.

Requirements
  • 15+ years hands-on leadership directly managing operations engineers (manufacturing / automation / industrial / manufacturing systems / equipment, etc.) in high-rate production environments using Lean / Six Sigma methodologies.
  • Proven track-record successfully leading the planning, requirements, design and capex installation, qualification and validation of automated HV production systems from a manual production process.
  • Deep knowledge and automated assembly and test, robotics and motion controls, and manufacturing line design and optimization, and related test data architectures for manufacturing systems.
  • Strong understanding of electro-mechanical assembly, integration, SW/FW and test processes and related tools and equipment.
  • Proven track-record successfully leading the planning, requirements, design and capex installation, qualification and validation of automated HV production systems from a manual production process.
  • Experience building teams from early-stage to scaled operations.
  • Experience integrating enterprise systems (MES, ERP, QMS, PLM, EAM/CMMS) for traceability, NCR, CAPA, genealogy, data collection / analytics, and compliance; including real-time production monitoring (OEE, yield, down-time, CT, etc.)
  • Direct experience integrating shop-floor equipment and data sources (PLC/OPC UA/SCADA, test equipment, IIoT/edge) and enterprise systems (APIs, middleware/iPaaS).
  • Master data governance and change control (MBOMs, routings, PN/revs) and manufacturing specification documentation.
  • Working knowledge of OT/IT cybersecurity practices in manufacturing environments.
  • Vendor and program management (business cases, SOWs, SLAs, budgets, reports) and executive-level communication.
  • Must be eligible to obtain and maintain a U.S. Secret security clearance or higher, as required.

Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Ability to sit, stand, bend, reach, climb, and move about regularly throughout the day and lift / carry up to 25 pounds. Must have manual dexterity to operate standard office equipment as well as manufacturing and test equipment, industrial computers, HMIs, and handheld diagnostic tools. Must be physically capable of walking production floors, accessing equipment in constrained spaces, participating in factory acceptance testing, and supporting on-site system deployments.
Work Environment
This position typically operates in a standard office setting and manufacturing environment. This role requires use of standard office equipment and may involve exposure to manufacturing equipment, automated machinery, test systems, and industrial materials. This position may have exposure to outdoor weather conditions, noise, and non-climate-controlled environments. May require the use of personal protective equipment (PPE) depending on the environment. This is a fast-paced work environment and requires cross-departmental collaboration with independent and team-based responsibilities. Standard work hours for this position are full-time, Monday through Friday, with occasional overtime as operational needs demand.
Benefits
PDW values our team, and we offer a compensation package reflective of your experience and capabilities. Benefits include:
  • Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company.
  • Safe Harbor 401(K) with company match.
  • Paid Parental Leave.
  • On-site gym at Huntsville, AL & Denver, CO locations.
  • Employer provided life insurance.
  • Robust Employee Assistance Program (EAP).
  • A work environment that encourages teamwork and innovation.
  • Competitive salary, generous paid time off (PTO), and flexible leave options.

EEO Statement
PDW is an equal opportunity employer that upholds all federal and state non-discrimination laws. We ensure a fair and unbiased evaluation for employment for all qualified candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, medical condition, disability, genetic information, veteran status, or any other characteristic protected by law.

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