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Inbox Manager Jobs in Massachusetts (NOW HIRING)

Robert Half

Administrative Assistant

Boston, MA · On-site

$20.59 - $25/hr

The role centers on document coordination, inbox management, record accuracy, and timely communication across a high volume of requests. Responsibilities: * Oversee the preparation, review, and ...

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Inbox Manager information

What is the difference between Inbox Manager vs Customer Service Representative?

AspectInbox ManagerCustomer Service Representative
Primary RoleOversees email and message management, ensuring timely responses and organizationHandles customer inquiries, provides support, and resolves issues via various communication channels
Required SkillsEmail management, organization, communication, multitaskingCommunication, problem-solving, customer service skills
Work EnvironmentOffice or remote, focused on digital communicationOffice or call center, direct customer interaction
Common Industry UsageBusiness, e-commerce, tech companiesRetail, service industries, tech support

While both roles involve communication management, the Inbox Manager primarily focuses on organizing and managing email and message flow within an organization, whereas the Customer Service Representative directly interacts with customers to resolve issues and provide support. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as an inbox manager, and why are they important?

To thrive as an Inbox Manager, you need strong organizational skills, attention to detail, and experience with email management, often supported by familiarity with customer service or administrative backgrounds. Proficiency with email clients (such as Gmail or Outlook), automation tools (like Zapier), and ticketing or CRM systems is typically required. Excellent communication, prioritization, and problem-solving skills help you stand out in managing high volumes of correspondence. These skills ensure efficient workflow, timely responses, and enhanced client or team satisfaction through seamless inbox operations.

How does an inbox manager effectively prioritize and respond to high volumes of email communication?

Inbox Managers often face the challenge of sorting through large volumes of emails daily. To handle this efficiently, they typically use a combination of email management tools, filters, and labeling systems to prioritize urgent and important messages. Regular coordination with key stakeholders helps clarify priorities and ensures timely responses. Strong organizational skills and the ability to quickly assess the relevance and urgency of messages are crucial to maintaining smooth communication flows and supporting executive or team productivity.

What is an inbox manager?

Inbox Managers are professionals responsible for organizing, monitoring, and responding to emails and messages for individuals or organizations. Their main tasks include sorting incoming messages, prioritizing urgent communications, drafting responses, and ensuring that important emails are followed up on promptly. Inbox Managers help improve productivity by reducing email clutter and streamlining communication processes. They often use specialized tools and techniques to manage multiple inboxes efficiently.
What are popular job titles related to Inbox Manager jobs in Massachusetts? For Inbox Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Inbox Manager jobs in Massachusetts look for? The top searched job categories for Inbox Manager jobs in Massachusetts are:
Inbox Manager jobs near you
Infographic showing various Inbox Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Primary Care - Inbox Management

Beth Israel Lahey Health

Burlington, MA • Remote

Full-time

Posted 14 days ago

Beth Israel Lahey Health rating

7.0

Company rating: 7.0 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers

Job description

CORE Physicians, affiliated with Exeter Hospital and Beth Israel Lahey Health, is expanding and seeking an Internal Medicine or Family Medicine physician to join our collaborative and patient-centered team. This fully remote position provides physician inbox coverage and support, helping to ensure timely and high-quality patient care.

About the role:

* Support primary care teams remotely by completing indirect patient care tasks. Remote inbox physicians collaborate with on-site providers and staff to co-manage the medical needs of patients.

Schedule:

* Full Time / Day Shift: Monday-Friday 8:00am-5:00pm

Major Responsibilities:

  1. Respond to patient calls and portal messages requiring provider input.

  2. Review and refill medication refill requests.

  3. Coordinate patient care with triage and care coordination nurses.

  4. Communicate lab and diagnostic test results to patients.

  5. Complete peer-to-peer review with insurance company for authorization of testing or treatment when needed.

  6. Attend regularly-scheduled virtual meetings with on-site providers.

  7. Other duties as assigned.

Requirements:

  • Board-certified MD or DO

  • DEA

  • NH License

  • 3-5 years' clinical experience in primary care

For additional details, please contact Ellen Haggerty, Senior Physician Recruiter, at ellen.haggerty@lahey.org

Beth Israel Lahey Health, including all of its employing entities, are a purpose-driven, values-based organization that unites our workforce of people who provide exceptional health care to everyone we serve. All of the employing entities of Beth Israel Lahey Health maintain policies of equal employment opportunity and non-discrimination in employment. Please see here for more information about our purpose and values (https://bilh.org/about/purpose-values) and here for more information about our Equal Employment Opportunity Policy (https://bilh.org/careers/eeo-policy).

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