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Inbound Telephone Banking Jobs (NOW HIRING)

CB&S Bank

Customer Service Specialist

Russellville, AL

$13.25 - $17.25/hr

Answers inbound telephone calls, responds to customer inquiries and problems concerning their ... Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.

CB&S Bank

Customer Service Specialist

Russellville, AL · On-site

$13.50 - $18/hr

Answers inbound telephone calls, responds to customer inquiries and problems concerning their ... Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.

CB&S Bank

Customer Service Specialist

Russellville, AL · On-site

$13.25 - $17.25/hr

Answers inbound telephone calls, responds to customer inquiries and problems concerning their ... Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.

CB

Customer Service Specialist

Russellville, KY · On-site

$15.25 - $20.25/hr

Answers inbound telephone calls, responds to customer inquiries and problems concerning their ... Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.

Hemo bioscience

Be Seen First

Marketing Administrator

Durham, NC · On-site

$18 - $24/hr

Answer inbound telephone calls * Develop and implement organized filing systems * Perform other ... banking"

Unity Bank

Customer Support Specialist

Clinton, NJ · On-site

$22.84 - $32.69/hr

... inbound telephone calls and helpdesk-style support requests. * Strong verbal communication skills with the ability to explain digital banking, debit card, deposit account, and self-service options ...

Unity Bank

Customer Support Specialist

Clinton, NJ · On-site

$18.75 - $25.25/hr

... inbound telephone calls and helpdesk-style support requests. * Strong verbal communication skills with the ability to explain digital banking, debit card, deposit account, and self-service options ...

Unity Bank

Customer Support Specialist

Clinton, NJ · On-site

$22.84 - $32.69/hr

... inbound telephone calls and helpdesk-style support requests.Strong verbal communication skills with the ability to explain digital banking, debit card, deposit account, and self-service options ...

State of Arizona

REMOTE Call Center Agent

Phoenix, AZ

$17 - $18/hr

Responsible for professionally and courteously serving customers by handling all inbound telephone ... National call centers in industries such as finance/banking, insurance, * telecommunications (not ...

NCN CO

Customer Service Representative

Bothell, WA · On-site

$22 - $25/hr

Answer inbound telephone calls * Develop and implement organized filing systems * Perform all other ... Bank Statements - Record transactions - Processing Payments via Credit card machine

NCN CO

Customer Service Representative

Bothell, WA · On-site

$22 - $25/hr

Answer inbound telephone calls * Develop and implement organized filing systems * Perform all other ... Bank Statements - Record transactions - Processing Payments via Credit card machine

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Inbound Telephone Banking information

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How much do inbound telephone banking jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound telephone banking in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is inbound telephone banking?

Inbound telephone banking jobs involve handling incoming calls from customers who need assistance with their banking needs. Employees in these roles typically help customers with account inquiries, transaction processing, addressing concerns, and providing information about banking products and services. These positions require strong communication skills, attention to detail, and a good understanding of banking procedures. Inbound telephone banking representatives play a crucial role in delivering quality customer service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an inbound telephone banking representative?

To thrive as an Inbound Telephone Banking Representative, you need strong customer service skills, knowledge of banking products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and secure data handling protocols is typical. Excellent communication, problem-solving abilities, and patience help representatives build rapport and resolve customer issues effectively. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations in a fast-paced call center environment.

What are some typical challenges faced in an inbound telephone banking role, and how can they be managed effectively?

Inbound Telephone Banking professionals often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying up-to-date with banking products and regulatory requirements. To navigate these challenges, it’s important to develop strong communication and problem-solving skills, actively listen to customer needs, and utilize available training and support resources provided by the bank. Maintaining a calm and patient demeanor, even during busy periods or complex inquiries, helps ensure a positive customer experience and personal job satisfaction.

What is the difference between Inbound Telephone Banking vs Customer Service Representative?

AspectInbound Telephone BankingCustomer Service Representative
Primary RoleAssist customers with banking transactions and account inquiries via phoneHandle a variety of customer inquiries across industries, including banking, retail, and telecom
Required SkillsBanking knowledge, communication skills, basic technical skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, banking institutionsCall centers, retail stores, corporate offices
CertificationsOften required or preferred banking certifications or trainingGenerally not required, varies by industry

Inbound Telephone Banking specialists focus specifically on banking-related customer interactions, requiring banking knowledge and certifications. Customer Service Representatives have a broader scope across industries but share similar communication skills. Both roles typically work in call centers and require strong problem-solving abilities.

How to become an inbound telephone banking?

To become an inbound telephone banking representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Training is usually provided on banking products, systems, and security protocols, and familiarity with call center software is beneficial.

What are popular job titles related to Inbound Telephone Banking jobs?

For Inbound Telephone Banking jobs, the most frequently searched job titles are:

Infographic showing various Inbound Telephone Banking job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Customer Service Specialist

Russellville, AL

CB&S Bank
Commercial Banking • 201 - 500 employees
Learn more about CB&S Bankexternal

$13.25 - $17.25/hr

Full-time

Re-posted 4 days ago

Job description

GENERAL FUNCTION:

Provide the best quality service to customers as well as all employees of the bank with regard to all financial products and services offered, such as demand deposit accounts, savings accounts, and loan accounts. Serves as the telephone liaison in a fast-paced call center. MAJOR DUTIES AND RESPONSIBILITIES:

  • Efficiently serves the needs of internal and external customers.
  • Answers inbound telephone calls, responds to customer inquiries and problems concerning their accounts, and gathers necessary information to document and resolve customer problems.
  • Maintains telephone call statistics and documents account information on the computer for each customer.
  • Processes telephone transfers and loan payments; quotes loan payoffs; and processes stop payments requests made by phone.
  • Monitors, answers or forwards all e-mail records received to the appropriate department or person.
  • Monitors and responds to online chats from website.
  • Maintains and applies knowledge of regulations governing transactions in relation to demand deposits and savings accounts.
  • Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.
  • Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website.
  • Responsible for answering debit card inquiries, including rest of PINs and ordering replacement cards.

ADDITIONAL RESPONSIBILITIES:

  • Maintains accurate department records.
  • Keeps abreast of all bank products and services.
  • Cross-sells to existing and prospective customers. Identifies sales referral opportunities and makes appropriate referrals and participates in sales campaigns as identified.
  • Performs any other duties assigned by supervisor.

JOB QUALIFICATIONS:

  • High school graduate or equivalent.
  • Extensive knowledge of deposits and loans with a minimum of two years of bookkeeping experience, customer service experience or related experience.
  • Ability to perform repetitive tasks.
  • Ability to sit for extended periods of time.
  • Good communication skills, both verbal and written.
  • Demonstrates proficiency and commitment to excellence in performance of duties.

STANDARDS OF PERFORMANCE:

  • Report to work in a timely manner.
  • Complete work accurately and efficiently.
  • Maintain positive work-environment with co-workers and customers.
  • Conduct customer relations in a manner that will enhance the overall marketing effort of the bank. Provide courteous and professional service to all customers.
  • Requires ability to work well with others.
  • Follow all company policies and procedures.

EQUIPMENT INVOLVED:

Calculator, telephone, copier, and other business related equipment on bank premises.

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