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Inbound Telephone Banking Jobs (NOW HIRING)

Artius Solutions

Telephone Banker

Belfast, ME · On-site

$27 - $28/hr

Telephone Banker - Inbound Call Center (1st & 2nd Shift) Location: Belfast, ME (Onsite) Positions ... banking. * Sales, cross-selling, upselling, or product referral experience. * Experience in inbound ...

Staffingine LLC

Telephone Banker

Belfast, ME · On-site

Job Title: Telephone Banker - Inbound Call Center - 1st & 2nd Shift Job Location: Belfast, ME 04915, US Job Type: Contract * Works with clients to build and deepen relationships by uncovering ...

Artius Solutions

Telephone Banker

Lincoln, RI · On-site

$22 - $24/hr

Telephone Banker - ACS Call Center (Inbound) Payrate: * / hr No. of Positions: 14 Positions Location: Lincoln, RI (Onsite) Employment Type: Full-Time, Permanent Training Start Date: Monday, November ...

First Bank

Customer Support Specialist I

Greensboro, NC · On-site

... inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial ...

First Bank

Customer Support Specialist I

Asheville, NC · On-site

... inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial ...

First Bank

Customer Support Specialist I

Greenville, SC · On-site

... inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial ...

First Bank

Customer Support Specialist I

Wilmington, NC · On-site

... inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial ...

CB&S Bank

Customer Service Specialist

Russellville, AL · On-site

$13.50 - $18/hr

Answers inbound telephone calls, responds to customer inquiries and problems concerning their ... Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.

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Inbound Telephone Banking information

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$10

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$26

How much do inbound telephone banking jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound telephone banking in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is inbound telephone banking?

Inbound telephone banking jobs involve handling incoming calls from customers who need assistance with their banking needs. Employees in these roles typically help customers with account inquiries, transaction processing, addressing concerns, and providing information about banking products and services. These positions require strong communication skills, attention to detail, and a good understanding of banking procedures. Inbound telephone banking representatives play a crucial role in delivering quality customer service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an inbound telephone banking representative?

To thrive as an Inbound Telephone Banking Representative, you need strong customer service skills, knowledge of banking products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and secure data handling protocols is typical. Excellent communication, problem-solving abilities, and patience help representatives build rapport and resolve customer issues effectively. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations in a fast-paced call center environment.

What are some typical challenges faced in an inbound telephone banking role, and how can they be managed effectively?

Inbound Telephone Banking professionals often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying up-to-date with banking products and regulatory requirements. To navigate these challenges, it’s important to develop strong communication and problem-solving skills, actively listen to customer needs, and utilize available training and support resources provided by the bank. Maintaining a calm and patient demeanor, even during busy periods or complex inquiries, helps ensure a positive customer experience and personal job satisfaction.

What is the difference between Inbound Telephone Banking vs Customer Service Representative?

AspectInbound Telephone BankingCustomer Service Representative
Primary RoleAssist customers with banking transactions and account inquiries via phoneHandle a variety of customer inquiries across industries, including banking, retail, and telecom
Required SkillsBanking knowledge, communication skills, basic technical skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, banking institutionsCall centers, retail stores, corporate offices
CertificationsOften required or preferred banking certifications or trainingGenerally not required, varies by industry

Inbound Telephone Banking specialists focus specifically on banking-related customer interactions, requiring banking knowledge and certifications. Customer Service Representatives have a broader scope across industries but share similar communication skills. Both roles typically work in call centers and require strong problem-solving abilities.

How to become an inbound telephone banking?

To become an inbound telephone banking representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Training is usually provided on banking products, systems, and security protocols, and familiarity with call center software is beneficial.

What are popular job titles related to Inbound Telephone Banking jobs?

For Inbound Telephone Banking jobs, the most frequently searched job titles are:

Infographic showing various Inbound Telephone Banking job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Telephone Banker

Belfast, ME • On-site

Artius Solutions
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Artius Solutionsexternal

$27 - $28/hr

Full-time

Re-posted 19 days ago

Job description

Job Title: Telephone Banker – Inbound Call Center (1st & 2nd Shift)
Location: Belfast, ME (Onsite)
Positions Available: 8
Employment Type: Permanent, Full-Time
Shifts:

  • 1st Shift: Monday, Tuesday, Friday & Saturday, 9:00 am – 8:00 pm

  • 2nd Shift: Monday – Friday, 11:30 am – 8:00 pm
    Attendance Policy: Strict 47-day attendance policy; time off during training must be pre-approved by your manager.

Position Summary

Seeking dedicated Telephone Bankers to connect clients with a full range of bank solutions and help them achieve financial goals. You will balance customer service and sales, providing subject matter expertise on financial products, handling inquiries, and ensuring client satisfaction in a dynamic inbound call center environment. This role offers opportunities for growth, learning, and making a real impact.

Key Responsibilities

  • Build and deepen client relationships by identifying financial needs and recommending appropriate products and services.

  • Respond to customer inquiries and concerns, creating immediate and effective solutions.

  • Promote and fulfill banking products (checking, savings, credit cards, CDs, IRAs, loans).

  • Identify client needs for licensed sales and refer to business partners as appropriate.

  • Quote rates, terms, and programs for banking solutions.

  • Manage risk and remain compliant with all business policies and regulations.

  • Leverage available tools to deliver excellent customer service on every call.

Required Skills & Qualifications

  • Passion for delivering an exceptional customer experience and improving clients’ financial lives.

  • Ability to engage with clients, understand their needs, and communicate solutions clearly and empathetically.

  • Curious and growth-oriented mindset, open to feedback and ongoing coaching.

  • Adaptable and comfortable with change and new technology/processes.

  • Intermediate proficiency in using computers.

  • Minimum education: High School Diploma / GED / Secondary School or equivalent.

Preferred/Nice-to-Have Skills

  • Experience in financial services or banking.

  • Sales, cross-selling, upselling, or product referral experience.

  • Experience in inbound or outbound call center environments (phone, chat, or video).

  • Experience managing high client volumes, especially as a Personal Banker.

Role-Related Skills

  • Relationship-building, customer service, and telephone sales

  • Active listening, rapport building, trust establishment

  • Problem-solving, issue management, and referral sales

  • Multitasking and oral communication

  • Overcoming objections and gaining agreement

Additional Information:

  • No relocation or sponsorship available.

  • No variable compensation beyond base salary.

  • Permanent, onsite role.

  • 8 open positions available.

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