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Inbound Customer Services Jobs (NOW HIRING)

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

... and services - such as plan upgrades, device features, add-ons, and promotions tailored to meet ... You will deliver world-class customer service to inbound callers as well as utilize product ...

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How much do inbound customer services jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound customer services in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Customer Services vs Customer Support Representatives?

AspectInbound Customer ServicesCustomer Support Representatives
Primary RoleHandle incoming customer inquiries, provide information, resolve issuesAssist customers with product or service problems, troubleshooting
Work EnvironmentCall centers, online chat, email supportCall centers, retail stores, online platforms
CredentialsHigh school diploma, customer service skillsHigh school diploma, technical knowledge often preferred
Industry UsageCustomer service departments across various industriesTechnical, retail, telecom, and service sectors

Inbound Customer Services and Customer Support Representatives both focus on assisting customers, but inbound roles primarily handle general inquiries and information, while support reps often troubleshoot specific product or service issues. Both roles require strong communication skills and are vital in customer satisfaction.

What does inbound customer services do?

Inbound customer service involves handling customer calls, emails, or chats to address inquiries, resolve issues, and provide information about products or services. Representatives use communication skills and may utilize customer relationship management (CRM) tools to ensure customer satisfaction and support. The role often requires patience, problem-solving abilities, and knowledge of company policies.

What is the role of inbound customer services?

Inbound customer service involves handling customer inquiries, complaints, and support requests received through phone, email, or chat. Representatives assist customers by providing information, resolving issues, and ensuring a positive experience, often using customer relationship management (CRM) tools. Strong communication skills and product knowledge are essential for success in this role.

What cities are hiring for Inbound Customer Services jobs?

Cities with the most Inbound Customer Services job openings:

What states have the most Inbound Customer Services jobs?

States with the most job openings for Inbound Customer Services jobs include:

What are popular job titles related to Inbound Customer Services jobs?

For Inbound Customer Services jobs, the most frequently searched job titles are:

Infographic showing various Inbound Customer Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Inbound Customer Service Representative

Bangor, PA • On-site

Berkheimer Business Services
See more jobs at Berkheimer Business Servicesexternal

$15.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Inbound Customer Service Representative

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we're proud to be the state's largest tax collector.

NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA!

Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving? Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you! (Paid Training Onsite - Hybrid Work from Home after Training)

WHAT YOU'LL DO:

As an Inbound Customer Service Representative, you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.

Responsibilities include:

  • Answer incoming phone calls in a busy call-center environment
  • NO COLD CALLING!
  • Maintain positive & timely communication with customers
  • Use problem solving skills to answer difficult taxpayer inquiries
  • Exhibit patience & understanding when handling taxpayer issues
  • Navigate & research between numerous accounts & software programs
  • Meet personal, company, & client production goals

SCHEDULE + LOCATION:

  • Start Dates: August 31st & September 8th, 2026
  • Full-time schedule
    • Monday - Friday, 8 am - 4:30 pm
    • No weekends!
  • On-site in our Bangor, PA office
    • Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained
    • When role transitions to hybrid, 4–5 additional in-office training rotations (6–8 weeks each) within the first 18 months are required

PAY + BENEFITS:

  • $15.20/hour + monthly bonus opportunity on top of hourly rate!
  • On the job, paid training to help you succeed
  • Medical, Dental, Vision & Life Insurance
  • Paid Holidays, Vacation, Sick, and Personal Time
  • Wellness Program including physical, emotional, and financial wellness
  • 401(k) with Profit Sharing
  • Employee Assistance Program
  • Voluntary Benefit Plans
  • FSA & HSA Options
  • Casual business work environment

Requirements:

  • High School Diploma or equivalent
  • Minimum 1-3 months related experience and/or training
  • Excellent attitude
  • Computer and keyboarding skills
  • Willingness to learn a wealth of Pennsylvania tax information
  • Prior clerical experience and/or customer service experience is helpful, but not required

ABOUT BERKHEIMER TAX INNOVATIONS.

While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you'll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com.

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

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